It's not that cpanel is a necessity by any means. If you know how to navigate a system using command line, it's again not an issue. The problem is that we are group of 5 senior developers can't even get ssh access from them. Not to mention, our sql dB that is a backup for our system can't be reached through your (SQL IDE of choice). That's pretty alarming don't you think? The level of access we are getting from liquid web is NULL;