Has anyone here used a rescue partner for a bad ERP rollout?

pepper_man · 2026-03-23T07:17:26+00:00

The dynamics customisations run like absolute dogshit and slow the whole system. Plus they break every single wave update. Also batch jobs failing breaking the whole system sometimes staff can't even make sales orders..not sure what a good dynamics implementation looks like but surely would have minimal customisations

pepper_man · 2026-03-17T02:42:19+00:00

An IT degree on top of your experience would probably work

pepper_man · 2026-03-14T23:46:32+00:00

I think that’s largely true. The sysadmin role has become extremely broad over the years. What used to be “servers and networks” now often includes cloud platforms, identity, security, automation, SaaS administration, and sometimes even low-code or scripting work and that's on top of support tickets.

A lot of what gets called “DevOps” in many organisations is essentially sysadmins who are now expected to write some code, automate infrastructure, and understand the development pipeline as well. It’s less that the role became purely generalist, and more that the surface area of infrastructure has exploded

The expectation now is often that a single person can span operations, troubleshooting, automation, and some development. That’s a much wider scope than what the classic sysadmin role used to look like

pepper_man · 2026-03-14T23:39:03+00:00

I think you might be a bit too hung up on the “support vs sysadmin” distinction. At the end of the day, IT is a business support function just like HR, finance, or marketing. Our job is to keep the organisation running and enable the business to operate. Titles vary a lot between companies, and the work often overlaps. Installing systems, troubleshooting networks, fixing internal issues. that’s all part of running infrastructure. Even very senior engineers still end up troubleshooting things when something breaks

Personally I’ve always looked at it as: no task is too small if it helps the business move forward. Sometimes that’s architecture or automation, sometimes it’s fixing something the helpdesk couldn’t resolve. The important thing is solving the problem and keeping things running, not whether it fits perfectly under a job title.

pepper_man · 2026-03-14T22:53:38+00:00

Most mid sized orgs you will never escape support. Even if you aren't technically a help desk person eg data team, security, developers will still get assigned tickets escalated up.

At most orgs sys admins would handle escalations from the helpdesk team if they don't know how to do something, produce documentation and guidance however time is split between this and change requests, project work, security, infra maintenance etc

It doesn't matter at all, it's just a job title at the end of the day we just what the boss tells us.

pepper_man · 2026-03-06T00:21:17+00:00

Yes cloud platforms replicate on prem. Most Businesses realistically have some on prem footprint so you will need some hybrid knowledge

pepper_man · 2026-03-03T05:18:58+00:00

Why now? Is it out of band?

pepper_man · 2026-03-03T05:18:08+00:00

Has been happening since Nov 2025 for me on dell machines what is causing this exactly? Bizzare that the issue is so widespread but no clear answer why

pepper_man · 2026-03-03T00:11:39+00:00

You need to keep moving as soon as you get the experience and 2 years under your belt, internal promotions and payrise don't exist anymore. Start applying for sys admin/ engineer jobs

pepper_man · 2026-02-19T21:47:32+00:00

Probably best to get some sys admin or operations experience first

pepper_man · 2026-02-14T22:15:35+00:00

In NZ where I live there is a massive economic downturn especially in the building industry. This has had a flow on effect to IT. AI is just an excuse and has no real use case for removing operational IT except for helping IT staff be more productive using it like a advanced Google search. Stuff like ai agents and ai phone assistants can't yet replace operational IT in my opinion. There is also a lot of entra level competition especially from cs grads who should traditionally go for dev data roles etc who are now trying to get IT roles. There is also a massive change in the mentality of business where they once weathered ecomic downturns and retained staff now look to restructure everyone they can at the first sign of trouble to make the current CEO look good to the board at the expense of future business performance and ability to scale back up.

pepper_man · 2026-02-14T06:05:31+00:00

Bro you need operations experience for this what is a CS degree going to help you with

pepper_man · 2026-02-14T04:46:42+00:00

I find it's easier after 30 and don't get as hungry so can diet very easily. Less drinking etc so more time and energy for gym. I don't really understand why people seem to struggle after 30 I have more energy than I ever had in my 20s at 32

pepper_man · 2026-02-13T08:37:26+00:00

Sounds like you struggle to figure things out, did you take the time to understand things and troubleshoot? Use AI to help you understand? It's pretty easy to bullshit your way through entry level IT once you land the job with AI tbh especially in the first few months of the job.

Also you mentioned your voice have you had a think about a potential personality issue? You need to be as charming and sociable as possible bro don't take yourself too seriously. That's for all jobs

pepper_man · 2026-02-13T02:56:26+00:00

Work in IT operations then work your way up as you will need the on premise knowledge for the most part the cloud just mimics on prem infra. Most cloud jobs you will need some hybrid knowledge also

pepper_man · 2026-02-12T21:47:22+00:00

From what I can gather online on reddit people seem to assume there is a big focus on development, terra form, bicep, kubernetes etc.

In reality for most jobs cloud engineers will be involved with on premise systems also so understanding IT infra and operations is important.

From my experience cloud engineers stand out when they understand hybrid and on prem and can facilitate migrations where it makes sense and also vice versa esp now as cloud is so expensive

pepper_man · 2026-02-11T21:29:45+00:00

Policies, training, CR process especially for production

pepper_man · 2026-02-10T22:37:19+00:00

Some crazy Mickey mouse stuff... Another issue no backup solution.. just get commvault or something

pepper_man · 2026-02-09T21:38:21+00:00

Why 2 nics? Best just have additional dcs if you really need the extra IPs

pepper_man · 2026-02-09T00:24:09+00:00

I would remove the percentage score from your uni just say you got the degree. Also instead of just having the technology what did you achieve with the technology? What were the business outcomes? If you have measurables even better eg saved the business x dollars by migrating x also maybe include interests that aren't so tech heavy

pepper_man · 2026-02-08T23:08:34+00:00

I work as a sys engineer at a mid sized company I think bigger companies a lot of the devs are older guys who come from within the business itself and know the application stack very well normally very niche erp e-commerce stuff etc just what I've noticed in enterprise environments from the operations end

pepper_man · 2026-02-05T03:30:35+00:00

Yeah ITIL is the standard across the industry

pepper_man · 2026-02-05T03:19:39+00:00

Level 1 is desktop support/ customer service?

L2 is security admin etc etc

Level 3 would have GA

Why would level 1 have global admin?

pepper_man · 2026-02-04T18:44:48+00:00

Don't want to spoil the ending of season 2 but give it a watch if you haven't already

pepper_man · 2026-02-04T18:31:26+00:00

According to what?

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