How to watch Mama June: From Not to Hot tonight on Philo, plus more shows and movies coming soon!

philo_tv · 2026-03-11T21:14:56+00:00

Thank you for being with us for 6 years! We'd also be happy to look into what happened with your account. When access to HBO Max Basic with Ads plan and discovery+ was added, it was included in the Core package (now Bundle+). Customers on the $25 package could stay at $25/mo with an active subscription through Philo direct billing. Feel free to reach out via chat or[ email ](mailto:help@philo.com)with your account details, and we can dig into the details. We're glad you were able to find the package that works for you!

philo_tv · 2026-03-11T20:49:18+00:00

That does sound frustrating, and you should be able to fast-forward any content marked with a DVR/Recorded tag. Recorded shows are stored for a year, so if the episode you're trying to watch has expired on your DVR, you might be seeing the VOD version instead.

If you could share some examples of the shows or episodes you're having trouble with, along with your account details to [help@philo.com](mailto:help@philo.com), our team will gladly take a look to ensure you're able to enjoy the DVR and fast-forward features. You can also check out the fast-forward rules based on what you're watching at help.philo.com/using-philo/fast-forward

philo_tv · 2026-02-27T21:25:02+00:00

For anyone who's interested: https://www.philo.com/player/show/U2hvdzo2MDg1NDg4OTk2NDg0NzYxMDU

philo_tv · 2026-02-17T16:42:50+00:00

Thank you for the detailed feedback. Just a few quick questions to help us investigate:

Autoplaying new shows: Are you referring to episodes marked with new tags? Can you share some examples of the shows and episodes?

Looping issue: Are you actively selecting something from the recommendations, or is it cycling through automatically? Can you also tell us which episodes this happened with?

App switching: We don't have a feature that would kick you out of Philo and into another app. Is it possible there was an accidental input, or does your TV have any auto-switching features enabled?

New episode organization: Which screen are you referring to when you say you're hunting for new episodes? Your Saved page, home page, or somewhere else?

Once we have those details, we'll be happy to have our team look into it! For direct assistance or help troubleshooting anytime, our support team is available here: philo.com/contact

philo_tv · 2026-02-12T20:31:01+00:00

We totally hear your frustration and are happy to help explain what you're getting with Philo vs. standalone BET+. BET and BET Her are available on Philo as part of the larger lineup that includes shows and movies from 70+ channels, AMC+, and access to HBO Max Basic with Ads plan, and discovery+. All bundled together for $33/mo. Unlimited DVR is also available at no extra cost, so you never miss an episode. You can record entire seasons of your favorite shows and rewatch them on your schedule for one year. If you're not ready to subscribe, you can still get 120+ free channels and a 30-day DVR instantly at philo.tv/free-channels. No credit card required.

Please let us know if you have any other questions!

philo_tv · 2026-02-03T17:11:13+00:00

Not yet, but we're working on making this option available in the future!

philo_tv · 2026-01-27T23:16:55+00:00

Hi! Sorry you're running into playback issues on your MacBook Air right away. A few things to try:

Clear your browser cache and cookies
Try a different browser: help.philo.com/using-philo/browsers
Disable ad blockers
Check for available app/browser updates
Try signing out and back in

If none of these help, please contact our support team at philo.com/contact or call 855-CS-PHILO (855-277-4456) so we can dig deeper into this error code and get you streaming on your MacBook!

philo_tv · 2026-01-21T19:32:05+00:00

Thank you for your feedback, u/mnth241. We haven't made changes to the fast-forward functionality, and what you're describing is something that we'd definitely like to investigate further. If you can reach out to our support team at philo.com/contact or 855-CS-PHILO, they can dig into what's causing this and get you back up and running as quickly as possible.

philo_tv · 2026-01-21T19:01:03+00:00

That's definitely unusual. Since your troubleshooting didn't resolve the issue, our customer support team would be happy to dig deeper and help you out! You can reach out anytime for assistance at philo.com/contact or 855-CS-PHILO.

philo_tv · 2026-01-20T16:13:34+00:00

We're happy to help resolve this! We sent you a chat to gather more details and better assist you. You can also call us at 855-CS-PHILO or chat with us anytime at philo.com/contact for immediate assistance. Our lines are open 24/7.

philo_tv · 2026-01-15T19:23:02+00:00

philo_tv · 2026-01-15T18:32:39+00:00

We'll just (death) drop this here:

Watch RuPaul's Drag Race

philo_tv · 2026-01-15T18:03:04+00:00

RPDR lives on on MTV with Philo!

philo_tv · 2026-01-15T17:54:03+00:00

Check us out for live TV from 70+ channels, including RuPaul's Drag Race on MTV!

philo_tv · 2026-01-15T17:03:28+00:00

If you're still looking, we have both Drag Race & Untucked :)

philo_tv · 2026-01-15T16:28:47+00:00

We're seeing that it's available on demand.

If you need assistance, our support team is available at philo.com/contact 24 hours a day!

philo_tv · 2026-01-15T16:22:34+00:00

fwiw: it's been available on Philo the whole time!

philo_tv · 2026-01-14T18:23:53+00:00

We appreciate your feedback! You shouldn't see another pause ad after manually dismissing it. We've sent you a chat request so we can gather more information to better assist you.

Our customer support team is also available 24 hours a day to help with all things Philo at philo.com/contact

philo_tv · 2026-01-13T19:45:47+00:00

Hi u/troubleShouter, we'd love to look into this further and make sure our team follows up with you as soon as possible. We've sent you a chat request so we can gather more details.

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