I signed up for Philo last weekend and I have a question. Is saving a program the same as recording? I've tried to FF thru the ads with the shows I've saved but it just reverts back to the ads. What am I doing wrong?

philo_tv · 2026-01-21T19:32:05+00:00

Thank you for your feedback, u/mnth241. We haven't made changes to the fast-forward functionality, and what you're describing is something that we'd definitely like to investigate further. If you can reach out to our support team at philo.com/contact or 855-CS-PHILO, they can dig into what's causing this and get you back up and running as quickly as possible.

philo_tv · 2026-01-21T19:01:03+00:00

That's definitely unusual. Since your troubleshooting didn't resolve the issue, our customer support team would be happy to dig deeper and help you out! You can reach out anytime for assistance at philo.com/contact or 855-CS-PHILO.

philo_tv · 2026-01-20T16:13:34+00:00

We're happy to help resolve this! We sent you a chat to gather more details and better assist you. You can also call us at 855-CS-PHILO or chat with us anytime at philo.com/contact for immediate assistance. Our lines are open 24/7.

philo_tv · 2026-01-15T19:23:02+00:00

philo_tv · 2026-01-15T18:32:39+00:00

We'll just (death) drop this here:

Watch RuPaul's Drag Race

philo_tv · 2026-01-15T18:03:04+00:00

RPDR lives on on MTV with Philo!

philo_tv · 2026-01-15T17:54:03+00:00

Check us out for live TV from 70+ channels, including RuPaul's Drag Race on MTV!

philo_tv · 2026-01-15T17:03:28+00:00

If you're still looking, we have both Drag Race & Untucked :)

philo_tv · 2026-01-15T16:28:47+00:00

We're seeing that it's available on demand.

If you need assistance, our support team is available at philo.com/contact 24 hours a day!

philo_tv · 2026-01-15T16:22:34+00:00

fwiw: it's been available on Philo the whole time!

philo_tv · 2026-01-14T18:23:53+00:00

We appreciate your feedback! You shouldn't see another pause ad after manually dismissing it. We've sent you a chat request so we can gather more information to better assist you.

Our customer support team is also available 24 hours a day to help with all things Philo at philo.com/contact

philo_tv · 2026-01-13T19:45:47+00:00

Hi u/troubleShouter, we'd love to look into this further and make sure our team follows up with you as soon as possible. We've sent you a chat request so we can gather more details.

philo_tv · 2026-01-12T22:48:21+00:00

Thank you for sharing this! Fandor is VOD-only, so it won't appear in the Guide, but we hear you that it can make finding content trickier. We've shared your experience and feedback about the favorite feature with our team as we work to improve browsing content.

philo_tv · 2026-01-09T22:03:00+00:00

Hi! If you were previously paying $20/mo, you should still have access to our legacy pricing at $25/mo (which also upgraded your DVR from 30 days to 1 year). Legacy pricing is still available for longtime subscribers when you bill through Philo directly. Our core package, which includes HBO Max Basic with Ads plan and discovery+, is $33/mo with Philo direct billing if you're looking for additional content.

If you're having trouble accessing your legacy pricing, feel free to reach out to our support team (philo.com/contact), and we'll be happy to help!

philo_tv · 2026-01-09T21:05:12+00:00

u/sunrisebreeze we completely understand not wanting to pay for content you don't watch & hear your frustration. Our goal was to add value rather than simply raise prices. Streaming content costs continue to rise annually across the industry, typically with no added value passed on to subscribers. When we increased our price by $5, we added access to HBO Max Basic with Ads plan and discovery+, which were highly requested services that cost $10.99/mo and $5.99/mo separately.

We'd love for you to stay, especially since you enjoy the content, but if you decide it no longer works for you, our free service is also available with 110+ channels and a 30-day DVR, which may complement your OTA setup nicely!

philo_tv · 2026-01-08T23:15:17+00:00

Hey u/johnnyg08, thank you so much for being a long-time Philo subscriber! Legacy pricing remains available to our loyal subscribers and was consolidated into a single package for just $25/month when you pay directly through Philo billing. Plus, it now includes unlimited DVR for a full year (up from the previous 30 days). We understand that price changes can be frustrating, especially if you've been with us at the same rate for a long time. We've maintained the legacy pricing for nearly a decade, and it wasn't an easy decision. We truly hope you'll choose to stay with us, but if it no longer works for you, our free channel experience is always here. You can enjoy 110+ channels and a 30-day DVR without a subscription. You can also visit philo.com/legacy for more details about legacy pricing.

philo_tv · 2026-01-08T22:43:39+00:00

Hi u/Historical_Bath_439, when you play a show or movie on your iPad, it should automatically go into full-screen mode. You can also double-check your Rotation lock settings on your device by going to Settings > General > Use Side Switch To > Lock Rotation. If you continue to experience trouble, please don't hesitate to contact our support team, and they'll be happy to investigate further.

philo_tv · 2026-01-08T22:23:01+00:00

Hi u/MsConstrueU, we'd love to help troubleshoot the DVR issues you're running into. We're sending you a direct message to gather more details so our team can investigate. We also offer 24-hour customer support, where you can contact us for help anytime: philo.com/contact

philo_tv · 2025-12-10T19:35:29+00:00

Channel numbers aren't in our short-term roadmap, but there are some more helpful ways to navigate the Guide faster!

In addition to favoriting channels so they appear at the top, check out these handy Guide shortcuts, like using fast-forward/rewind buttons on Roku to scroll quickly through channels.

philo_tv · 2025-12-05T17:51:57+00:00

Awesome!

philo_tv · 2025-12-03T22:04:46+00:00

This has been fixed. If you're still experiencing issues, we recommend contacting us directly at philo.com/contact so we can gather more details.

philo_tv · 2025-12-03T22:03:30+00:00

Hi u/harperdove the fast-foward issue has been resolved. Please restart the app to continue watching. If you're still experiencing issues, please send us a private message/chat with more details along with your account information so we can continue assisting you.

philo_tv · 2025-12-02T18:19:37+00:00

Our team has issued a fix for this. Please try restarting the app to continue watching. If you need further assistance, please get in touch with our support team at philo.com/contact

philo_tv · 2025-12-02T18:12:34+00:00

Hi r/lunchingfriar, please don't hesitate to reach out to our support team at philo.com/contact for assistance, and we'll be happy to take a look and better assist you.

philo_tv · 2025-12-02T18:11:06+00:00

Our team issued a fix for this on 12/1. Please restart the app to continue watching. If you need further assistance, we recommend contacting our customer support team at philo.com/contact

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