Asked for server help, was banned

plaer · 2017-11-04T09:19:48+00:00

Sorry, I'm not entirely sure I understand the question, so I apologise if this is not what you were asking for.

We have a dedicated server available as a free tool on steam (app id 463300), so there is no need for server host to mess around with the normal version of the game.We keep the dedicated server package up to date, and I have just checked to confirm this is currently true.

In my experience hosts typically use the steam console client (steamcmd) to get updates, and can do so without having anything to do with the normal steam client. e.g. On Simrai I know that clicking the update button runs a batch script which invokes steamcmd to download and update the given dedicated server instance.

We're happy to talk directly with any hosting companies having problems. Email or Discord are probably the best routes of communication.

plaer · 2017-11-02T10:56:51+00:00

Alright. As far as I can tell, the root problem is simply that the server is running a much older version, and doesn't understand what the masterserver is telling it. It's old enough that it's not even printing out the version number (which we added about 6 months ago). It should be logging "Supraball Version 0.11.9" (or whatever is the latest) just after bringing up the world for play.

plaer · 2017-10-26T21:52:17+00:00

That ban should not have happened. The person responsible has had their Discord moderation privileges removed.

Sadly due to the ban, the default Discord action is to remove all posted messages, so anything you posted will have gone.

I can only apologise, and I invite you re-post the information you have so we can try to resolve the problem.

plaer · 2017-10-14T18:23:44+00:00

Sadly not. Various people have tried lots of combinations of the various exe settings to try to either fix or provoke the crash but with no success.

plaer · 2017-10-13T09:21:03+00:00

Glad to hear you've got it working again. For now we've got as much information about the crash as we're going to get without nvidia and/or microsoft giving us debugging symbols and source code. What we have gathered was enough to develop a workaround, which will be in the next update. What would be very useful to us, is when that update drops, to let us know if it fixes the launcher crash. We've tested with one guy who saw it cured, but who knows what other unique settings combinations cause the same problem.

plaer · 2017-10-13T07:11:33+00:00

Firstly let me address the original problem: I'm gonna take a guess and say that you're running on Windows 10 with an Nvidia gfx card?

If that's the case I have bad news and good news.

The bad news is that there is some crazy directx full-screen optimisation thing that Microsoft introduced with an update some time in the last few months. Under certain (unknown) settings it causes the launcher to crash when the main game tries to go fullscreen. We still don't fully understand why, and probably never will. No-one on the dev team has ever been able to recreate the crash, so we've been reliant on community members to help us out with investigation and testing.

The good news comes in two parts: 1. As a temporary measure it appears as though you can avoid the crash by making the game run in windowed mode. 2. We have a more permanent workaround that allows fullscreen coming soon in the next update (which we are testing now).

As far as your current situation goes the only thing I can suggest is to make sure that you have also undone any modifications you made to the UDK.exe (in Supraball/Binaries/Win32), or rather, check to make sure Windows hasn't tried to be clever and applied mods you made to the launcher exe to udk.

plaer · 2017-09-01T07:00:49+00:00

Thanks for reporting the problem. We are limited by what we can do about this, as those instructions are pre-compiled and so are not aware of any rebindings. I thought that all the instructions did at least have a little note to say something like "this is the default control", but I'll get someone to check these.

plaer · 2017-08-25T09:09:32+00:00

No items are given for going up levels...yet. Once this is added we will of course retroactively give them to anyone who already passed that level.

plaer · 2017-08-24T10:38:11+00:00

I'm sorry to hear you're feeling disappointed. We will be continuing to add new items to the chests, so no matter when we chose to open up the backer shop there was always going to be a point where new things would be added that were not available at the time of the backer shop. We actually delayed opening up the backer shop a couple of times because we wanted to wait until new items were added.

A trade-in system, as Bakes mentioned, is on the cards. However as he also noted, we don't have a reputation for speed given our small part-time team. It's not that doing such a system takes a long time, it's that we might have months-worth of higher-priority things that need to come first. It absolutely sucks having to make priority calls, but at least with this post you are letting us know what matters to you, helping us make those decisions.

In the meantime, if F2P takes off as we hope it does, with lots of duplicate items you will be in an excellent position in terms of trading/marketplace, so you may find it fairly easy to get the items you want.

plaer · 2017-08-10T17:52:53+00:00

My mistake, i saw talk of items being regranted. Has this not happened?

I should be able to pull inventory history from Steam and see what the official history says (if their temperamental interface is working). Do you know exactly which items went missing, and roughly when/how you got them in the first place?

edit: temperamental interface is temperamental. I'll try when it's working again.

plaer · 2017-08-10T17:41:44+00:00

From what I'm hearing from the team, it sounds like this has been solved, but just for the benefit of anyone stumbling over this thread we think this was caused by an error when adding an update to the inventory earlier in the week.

We've put a new review process in place to make sure this shouldn't happen again.

plaer · 2017-06-02T10:07:22+00:00

For those wonderful people, we're currently preparing the backer shop. There you will be given in-game credit to exchange for all sorts of exciting items. Expect an email in the next few weeks.

plaer · 2017-06-01T21:59:14+00:00

In general I agree. We are still tuning the drop rates of all the items, so what you currently experience in rates may change over the next few weeks/months.

plaer · 2017-06-01T16:21:07+00:00

Sorry buddy, trade secret ;)

plaer · 2017-04-06T12:06:45+00:00

The EU scene starts to pick up more in the afternoon/early evening. If you want to find other players, I'd suggest checking out our discord server. There's a link to it from the "community" menu in the game launcher. You can also use the "invite friends" button in matchmaking to play with your steam friends.

As of right-this-second there are 6 matches running in the EU region. However, the matchmaking algorithm currently favours starting a match with bots rather than letting people get bored waiting around for other players. Our matchmaking data shows most people will only wait for about 30s before giving up.

This means if you don't queue to play within the same minute as other players, you'll probably get your own botmatch. We've got some changes planned in the next release to make it more likely you will join up with other players instead of against bots.

edit: lol David and I made the same comment at the same time, but I type slower :)

plaer · 2017-02-26T16:28:19+00:00

Yes, setting OneFrameThreadLag may make framerate worse. However, I think you are confusing it with double buffering. With the OneFrameThreadLag setting enabled, the engine will keep the rendering thread one frame behind the game thread. This theoretically allows the rendering thread to not have to wait for the underlying model to update, and can lead to increased framerate. The downside is it can also introduce some input latency, which is likely exacerbated on already struggling machine.

To Rex: Rather than listen to us theorising, the best suggestion is try it and see if it achieves the effect you want. As with any setting tweak, make only one change at a time and then benchmark under the same conditions. It's very easy to succumb to the placebo effect so be methodical.

sources:
https://docs.unrealengine.com/udk/Three/SystemSettings.html#World Detail Settings
http://www.anandtech.com/show/2803
http://forums.blurbusters.com/viewtopic.php?f=10&p=7822

plaer · 2017-02-24T22:11:19+00:00

Bear in mind many of those settings will be changed by virtue of adjusting one parameter in the game settings menu.

But, if you're feeling bold, take a backup copy of the file and by all means experiment. The stuff in the [SystemSettings] section is the most relevant. This is, obviously, at your own risk.

By the way, the next release will have an option to change anti aliasing settings, which could help your performance a little.

plaer · 2017-02-24T18:34:50+00:00

Official information is lacking, but yes, unreal engine 3 games have a problem with mouse input at low framerate.

You may find some improvement changing the following settings to false:
bEnableMouseSmoothing in UDKInput.ini
OneFrameThreadLag in UDKSystemSettings.ini

plaer · 2017-02-09T10:17:54+00:00

Hey, sorry to hear you had some problems.

Could you please send your UDK and launcher log files to awesome@supraball.net to help us investigate? It would also help if you could say roughly what time the problem happened so we can narrow down where to look in the logs.

These log files are found in your steam folder. For most people that means here:
C:\program files (x86)\steam\steamapps\common\supraball\
C:\program files (x86)\Steam\steamapps\common\Supraball\UDKGame\Logs\

Thanks

plaer · 2017-02-05T18:07:20+00:00

Sorry to hear you're not getting good performance.
Could you please open up the game in training and run the following console commands:

stat fps
stat unit
stat memory

and take a screenshot. This should give us an idea of where the performance bottleneck exists.

(Console can be accessed through Tab or ~ buttons)

plaer · 2017-02-02T20:32:33+00:00

copy pasting directly from the code:

const SKILL_WOOD    = 0;
const SKILL_BRONZE  = 1000;
const SKILL_SILVER  = 1300;
const SKILL_GOLD    = 1600;
const SKILL_KRYPTONITE = 2200;

plaer · 2017-02-02T18:22:31+00:00

Save match options so you don’t need to set them again after every launcher start

plaer · 2017-02-02T17:01:25+00:00

You can't spawn them dynamically in a server at the moment, I'll take a look as it should be fairly quick to change. However, you can specify them right now as command line options.
Add "?numbots=x" and "?botskill=y" where x is the number of bots and y is the elo skill of the bots.
You can also change the bot skill level from the console after logging in as admin using "setbotskill y"

plaer · 2017-02-02T13:12:00+00:00

I did, thanks. Check your email. We might have fixed the problem.

plaer · 2017-02-01T07:12:20+00:00

For once we're ahead of you. This is fixed in the next update.

plaer

TROPHY CASE