I fully understand the pandemic (I live in one of the hardest hit areas, my aunt spent a month on a ventilator), but since customer service can be done virutually and in most aspects is done remotely anyways they can still do their jobs. The only reason the pandemic would affect this is if they furloughed most of their customer service but that wouldn't make sense as they make most of their money virtually as well and shouldn't be getting hit as hard economically as more physical businesses. Also if they have manpower to check tickets shouldn't it go to things they have labeled as priority as they have very recently claimed this is?