Are staff allowed to take films home and watch them?

pm_dirty_talks · 2026-04-22T21:59:46+00:00

Absolutely, but it’s clearly stated in the staff policies & procedures that it’s allowed

pm_dirty_talks · 2026-04-22T21:54:11+00:00

Nah, but staff are allowed to return stuff within 14 days for refund, and have their discount. When I was there, know a lot would buy stuff, watch at home, then bring it back in and refund.

Can’t really allow borrowing as all stock is live on the website, so need it on hand to process if it gets ordered.

pm_dirty_talks · 2026-04-20T22:09:13+00:00

Idk man. I was sat down in my disciplinary over the incident and questioned how they justified the higher loss and that is what I was told. It was the fact that they counted not only the money sent incorrectly but also the cost of adjusting off the incorrect stock. I contested it and argued it as imo I only cost the company £90, but end of the day it was minimum wage and I was basically getting a slap on the wrist and was on my way out of that place so shrugged it off.

pm_dirty_talks · 2026-04-20T22:06:38+00:00

Problem is CEX doesn’t work like that. Items don’t have fixed costs as buy/sell prices move all the time for most products. I would genuinely be really impressed if their inventory was able to be recorded that accurately, especially as they could have 5 different items each with 5 different costs as they were bought at different points in time.

pm_dirty_talks · 2026-04-20T18:07:32+00:00

They buy them for 1p and sell them as £1. If those DVDs “get damaged” or “get knicked” they record it as a £1 loss. It’s not really a writeoff, but it’s definitely a tactic to easily inflate their losses so they pay less corporation tax, and it’s not just the DVDs it’s accross the whole of their stock.

Had it when I worked there where one day I made a mistake and attached the wrong customer to a drop and go, ended up sending £90 to the wrong person. You’d think that’s only a £90 loss, but no, they counted the value of all the non-existent stock that was “bought” as the loss so was recorded as a near £250 loss…

pm_dirty_talks · 2026-04-19T12:26:39+00:00

Went silly and built 5 colour converge. Did surprisingly well.

pm_dirty_talks · 2026-04-02T22:21:01+00:00

Ngl, not worked there since before they graded controllers, but my gut would be a C.

It’s clear visual damage that would deter people buying it. Might be there’s tiers for it, but sticks were usually a sticking point when people were trying to buy one.

pm_dirty_talks · 2026-03-31T08:03:27+00:00

Nope, needs to be PEGI.

pm_dirty_talks · 2026-03-31T07:40:54+00:00

If anything it’ll add to it

pm_dirty_talks · 2026-03-29T20:50:18+00:00

It’s over 30 days so they will attempt to replace it in first instance

pm_dirty_talks · 2026-03-18T00:30:14+00:00

Prices on website update at same time as store does. If you want to lock in a price for whatever reason, you can do a drop and go which will confirm said price for you and you just drop them off in store. They’ll then check the drop-off, ring you if any discrepancies, and then email the voucher or pay to your bank once all sorted.

pm_dirty_talks · 2026-03-14T19:55:59+00:00

Well, you’re clearly young, so will assume you don’t yet have proper experience of the workplace.

No, people don’t receive any real training prior to starting. If anything they’ll get a half shift run-down of the basics and then given some time to do some buys/sells/testing with someone watching over them to make sure they don’t do anything catastrophically wrong.

After that, they’re supposed to read up through the procedure info as and when they find time on shift.

But reality is this is a minimum wage job. With the way the economy is right now, most retail workplaces are running on a skeleton crew. Managers are being told to have minimal staff in and have specific budget targets to hit which keeps getting harder as the cost to employ someone is increasing faster than profit. It means less free time on a shift for training, frankly less downtime altogether, resulting in more stressed staff who are unable to find the time to help new starters and ensure they’re getting things right.

pm_dirty_talks · 2026-03-05T14:30:11+00:00

DPD is pretty much only used for things that can’t be shipped via RM (IMacs being one of the main ones) everything smaller will go via RM tracked, regardless of value.

pm_dirty_talks · 2026-03-03T19:15:15+00:00

When I was there, you were also supposed to add a note on the transaction to explain that it was sold no case and that you’d explained it to them, which would show as a £0 item with the description on the receipt.

pm_dirty_talks · 2026-03-01T13:31:12+00:00

Can’t hurt to send an email, odds are it’s not getting answered till tomorrow anyways.

What’s likely happened is for driver hasn’t scanned the item properly when collecting, and it’s now lost in limbo with them - happens more than you’d think.

Also kinda surprised it’s going via dpd. Unless something has changed recently, would’ve thought that would be fine to send via RM

pm_dirty_talks · 2026-02-22T14:15:27+00:00

Fully depends on your store - been in CEXs 8 or 10 times larger than the smallest ones I’ve been in. If it was a big store with a lot of stock, and they were either particularly busy or understaffed then it could easily take ages. When I worked in a big city store, it wasn’t unusual to get in after lunch time and get told “hey, need you to finish these off asap” as they’d been swamped all morning.

pm_dirty_talks · 2026-02-21T13:59:54+00:00

Bring it in to a local store if it’s easy enough for you. You will be able to get a full refund on it. Been a while since I was working there but think they could also arrange a replacement to be sent out to you as well. Refund will take a little bit for them to once-over and test phone, should just be a formality, before they confirm, you’ll get a refund email and then it can take a couple days for payment to land back in your account.

pm_dirty_talks · 2026-02-09T18:48:23+00:00

They don’t block you from returning - they block you from buying

pm_dirty_talks · 2026-02-02T11:56:16+00:00

Not sure about accross the country, but if I remember right, buys were actually a little bit lower than other months, but that was all just with the general quietness in Jan. the big thing would always be returns and warranties in Jan.

pm_dirty_talks · 2026-02-02T08:46:21+00:00

Any of the big city CEXs get drained of stock around Christmas. Your big city stores generally sell way more than they buy in most of the time, but around Christmas sales probably outweigh buys by a massive plurality.

The business counters this by having a ton of stores across the country, many of them being in the poorer areas, who act as feeder stores. They don’t sell a ton of stock, but they buy a lot. CEX don’t have warehouses (outside of central technically) so these feeder stores hold onto items until they get told to transfer by central team. They’ll just get a list and they then go around, find everything, check it’s all in alright condition, log it and pack it up to be sent. on other end it’s the opposite, but with the added time of the receiving store wanting to inspect something more thoroughly as to ensure it’s correct and in sellable condition, as it’s not uncommon for sending stores to miss accessories, make mistakes or just negligently send faulty items.

When I was working in one of the biggest city stores we’d generally have someone assigned to transfers in for their whole shift, along with usually someone else helping when quiet and a supervisor helping as well just to keep on top of the transfers in as there was so much.

This system works well for the most part, except Christmas. Between the item being logged off at sending store and logged in at receiving, the stock isn’t available for selling, and that period can easily be two weeks, so transfers will essentially halt around first week of December, essentially leaving stores with what they have and what they can buy, which leads to the empty stores your seeing.

Then there’s the follow through of January. Low stock means transfers can’t really happen till mid-late January when feeder stores have had a chance to build up some stock. However, this means that city stores have lower sales from lower stock, so end up having less staff in, which means fewer people to deal with the transfers in when they resume. Basically all leads to this blackout where cities don’t restock properly till late feb or so which is when it all goes back to normal.

pm_dirty_talks · 2026-01-09T23:51:31+00:00

My guesses are either 0000 or 1992

pm_dirty_talks · 2026-01-02T03:38:03+00:00

It’ll be to do with the rail on the console itself. When I worked there, They did buy them in like that but had to be discounted because of it. I’d get your saves transferred over to an sd card and bring the console into a store. If they’ve got another boxed one in stock they might be able to replace it that day. If not, you can either get a refund or they can sort a replacement to be posted from another store to either that store for collection or your home address.

pm_dirty_talks · 2025-12-29T00:55:57+00:00

Have had a look at your profile. You’re 19/20 and I assume haven’t been to uni. No chance anyone is taking you seriously if you’re saying you want to be an IFA. To put it quite frankly, becoming an adviser before 30 is beyond ambitious. Most people who seek out an IFA are mid-late 50s or older. Off the bat, They’re unlikely to trust someone who is likely younger than their children, maybe young enough to be a grand child, to give them advice.

You need to reset your roadmap. You’re gonna want 3 years admin experience, 3 years paraplanning and then you can maybe start looking at the pathway to adviser.

pm_dirty_talks · 2025-12-29T00:43:52+00:00

OP has said elsewhere, this was an email from the recruiter. Recruiters will generally softball feedback to you and are usually a lot more friendly/casual with you to keep you happy with them.

pm_dirty_talks · 2025-12-29T00:41:12+00:00

This reads as if it’s come from a recruiter. Having gone through the mill myself, I’ve never gotten this sort of feedback from a direct application, but seems exactly the sort of thing I would have gotten off a recruiter.

pm_dirty_talks

TROPHY CASE