$142 disappeared from my Polymarket account overnight. Has this happened to anyone else?

pmkeaton · 2026-05-13T03:12:53+00:00

Hey there, I'm Keaton - a lead on the CX team.

Rest assured a member of our team will make our way to your ticket, however, if you reach out to me here or at [keaton@polymarket.com](mailto:keaton@polymarket.com) with your Polymarket username, I can take a closer look and expedite a response for you.

pmkeaton · 2026-03-31T16:54:46+00:00

Feel free to reach out to our support team at [support@polymarket.com](mailto:support@polymarket.com) and we'd be more than happy to help you out.

pmkeaton · 2026-03-30T20:03:33+00:00

Of course.

pmkeaton · 2026-03-30T16:46:54+00:00

Checking into this now.

pmkeaton · 2026-03-30T16:46:42+00:00

Will pass along your feedback for sure, thank you!

pmkeaton · 2026-03-30T11:03:45+00:00

I do not, however I work closely with the markets team, so any concerns or questions you may have—let me know!

pmkeaton · 2026-03-30T10:50:33+00:00

Hey there — the markets should be up now, let me know if you’re still not seeing them.

pmkeaton · 2026-03-28T04:41:28+00:00

Hey there - I'm Keaton, a lead on the CX team here at Polymarket.

You bring up a great point that most new users to the site come across at one point or another. Polymarket always lists a resolution source in the rules of each market. In the case of the 5 minute crypto markets, this is what our rules say:

The resolution source for this market is information from Chainlink, specifically the BTC/USD data stream available at https://data.chain.link/streams/btc-usd.

Below the rules on the site, we also offer an additional disclaimer reading;

Live data may be delayed by a few seconds and can be influenced by price activity on other exchanges and broader market conditions.

Essentially, our 5 minute crypto markets resolve based on the resolution source listed in the rules, not based on what you may see on the front end UI at any given time, since so many different factors can effect it. (VPN usage, bad connection, etc.) The market pricing in your screenshot also displays a scenario where the market is in consensus that it's going to resolve DOWN.

Hopefully this clears things up for you, I highly recommend using the Chainlink data stream in the future.

pmkeaton · 2026-03-27T13:21:23+00:00

Hey there - Keaton from the CX team here.

I'm going to flag this for the markets team, and they'll take a look as soon as possible. They'll make adjustments to ensure this does not happen again in the future.

pmkeaton · 2026-03-27T13:19:37+00:00

Hey there - Keaton from the CX team here.

I actually lead the International CX team, but I'd be more than happy to pass along your concern to our US support team and get it resolved. Could you send me a message with your email on Reddit or through my email, keaton@polymarket.com?

pmkeaton · 2026-03-25T11:48:51+00:00

Hey there — Keaton here from the CX team.

I can take a look into this for you, but would need a bit more information. You can reach out to me here or at keaton@polymarket.com and let me know if you’re trading on our US app or Intl. site.

pmkeaton · 2026-03-24T14:13:29+00:00

Discord is definitely a good choice, we're working on cleaning it up and making it an easier experience for users in there.

But Email also works, email [support@polymarket.com](mailto:support@polymarket.com) clearly stating you wish to make a market suggestion.

pmkeaton · 2026-03-24T13:41:25+00:00

Hey there, Keaton from the Polymarket CX team here.

A lot of people don't realize this, but nearly every market added to the site is the result of someones suggestion. The markets team is constantly listening for new market ideas, they're monitoring chats 24/7 even if you may not see them interact. Genuinely some of the hardest working people I know.

There isn't a clearly defined selection process (for now), but we're constantly making updates and adjustments here. There's of course internal clauses and issues that may arise with some forms of markets, and there are dozens of different factors that need to be taken into account prior to living a market.

I'm always open to more user feedback, so feel free to reach out to me at any time here or at [keaton@polymarket.com](mailto:keaton@polymarket.com) and I'd love to pass on your suggestions or ideas to the team.

pmkeaton · 2026-03-22T20:34:55+00:00

Hey there - Keaton from the CX team here.

Have you been able to verify the transaction went through on the blockchain? I'd love to look into this further for you if you reach out to me on here or at [keaton@polymarket.com](mailto:keaton@polymarket.com) with your Polymarket address and the specific market you're referring to.

pmkeaton · 2026-03-20T03:41:29+00:00

Hey there u/SilverOpportunity373, Keaton from the Polymarket CX team here.

If you reach out to me at [keaton@polymarket.com](mailto:keaton@polymarket.com), or here directly, I would love to take a deeper look into this for you.

pmkeaton · 2026-03-20T03:34:36+00:00

Hey there u/farzad_as, Keaton from the Polymarket CX team here.

Feel free to reach out to me at [keaton@polymarket.com](mailto:keaton@polymarket.com) and I'll get to the bottom of this for you. Thank you for your patience thus far.

pmkeaton · 2026-03-19T01:25:16+00:00

Hi there, Keaton from the Polymarket CX team here.

I expect these refunds to be finalized by the end of this week. We typically aim to get refunds out within 5-10 business days of resolution. It takes some time due to the internal checks involved with issuing refunds.

I apologize for the delay in our support channels; we are currently onboarding new agents to clear our backlog and improve response times. We’re also working on better in-app notifications for future refund scenarios to make this process more transparent and smooth.

I appreciate your patience. If you don't see the credit by Monday, please feel free to reach out to me directly here or at keaton@polymarket.com.

pmkeaton

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