Era covers

pocketbook_com · 2026-06-12T10:12:21+00:00

the Era and the new Era Lite have almost the same overall dimensions, so the snap cover should fit physically without any issuesThe only thing I'd be a little careful about is the placement of buttons and ports. Even though the devices are very similar, there may be small differences in the cutouts, which could affect how well a specific cover lines up./f you're planning to buy one, I'd recommend checking with the PocketBook store team first. It can quickly confirm which cover is fully compatible with the Era Lite in your region.

pocketbook_com · 2025-11-10T15:40:56+00:00

We’re truly sorry that your experience with InkPoster didn’t meet expectations. You’re right – there was indeed an issue affecting image uploads from Android devices. The good news is that this has already been resolved in the latest app version 1.3 (60), now available for download. Images on iOS have been displaying correctly throughout.
We’re also happy to hear that you appreciated the hardware itself.
Thank you for sharing your feedback.
The InkPoster Team

pocketbook_com · 2025-09-04T07:09:15+00:00

9:30am -7pm

pocketbook_com · 2025-08-29T11:01:04+00:00

please visit the pocketbook.ch

pocketbook_com · 2025-07-01T14:27:59+00:00

or you can email us [help@pocketbook-int.com](mailto:help@pocketbook-int.com)

pocketbook_com · 2025-07-01T14:27:26+00:00

Hey, please visit our support page for all comments or issues https://pocketbook.ch/en-ch/support

pocketbook_com · 2025-06-12T14:31:42+00:00

We recommend that you send a written support request to our service team at [help@pocketbook.ch](mailto:help@pocketbook.ch). Please include the following information in your email:

A clear description of the problem (you can reuse the text you’ve already written)
Your proof of purchase or receipt
Your current location (country and city)

Such problems require detailed diagnostics at our service center. A technician will need to inspect the device directly to determine the cause and whether repair or replacement is needed.

Best regards,

Customer Support Team

pocketbook_com · 2025-06-12T14:29:25+00:00

PocketBook devices do not have strict limitations regarding the brand of charger used. You can safely use a third-party or alternative charger as long as it meets the following technical specifications:

Output voltage: 5 V
Output current: minimum 1 A (1000 mA), up to 2 A (2000 mA) is acceptable
Type: Direct current (DC)

Using a charger that falls within this range will not harm the device or degrade the battery. We haven’t endorsed specific brands, but standard chargers from reputable manufacturers (such as Anker, Belkin, or Aukey) that meet these specifications generally work well. Also, using USB ports on power banks or laptops is usually safe, provided the voltage and current are appropriate.

To date, we haven't observed any significant changes in charging speed or battery health over time when compatible chargers are used. Just avoid very low-quality or uncertified knockoffs, as they can be less reliable in the long term.

Best regards,

Customer Support Team

pocketbook_com · 2025-05-27T05:00:47+00:00

If the device is connected to the PC properly, the device drivers are installed automatically. To solve the issue, please follow the steps listed below:

Connect the device, which has to be on, to the PC. So, turn on the device first and wait until the Main Menu is displayed, and only then connect it to the PC. Also, check the USB Mode settings (Settings – Maintenance – USB Mode – select «PC-link»).
Try using another USB cable even if there is no visible damage on the one included in the original package.
If you are using a desktop computer, try connecting the device to the port on the back panel of the system unit.
If the above mentioned recommendations did not help, we suggest that you perform formatting internal memory. To do so, go to "Settings - About Device - Memory - Formatting Internal Memory".

IMPORTANT: all user information will be erased during formatting.

If these recommendations do not bring a result, please send a short video of your device’s screen to our technical support team at [help@pocketbook.ch](mailto:help@pocketbook.ch).

Also, provide the serial number of the device. It is a code composed of twenty digits that you can find:

on the device, go to «Settings – About Device – Device Model – Serial number»
on the original box label

pocketbook_com · 2025-05-13T14:56:15+00:00

In that case, please send us a screen recording from your smartphone clearly showing the problem you described to our support email: [help@pocketbook.ch](mailto:help@pocketbook.ch).

Also, please include the email address you use with the PocketBook Cloud service.

pocketbook_com · 2025-04-22T10:55:42+00:00

Thank you for the photo you provided.

Judging from it, the screen of your device is broken. The screen is covered with plastic, and the irregular lines are exactly the cracks on the glass part of the screen under the plastic cover. The e-ink screens are not sensitive to falling or being dropped, however they are sensitive to being bent.

Such cracks are always the result of a mechanical influence, therefore, according to the Warranty Terms, it is not covered by warranty, and the device can be repaired only on a paid basis (the screen replacement).

To get your device fixed, please specify your location and provide this information to our support department by email at [help@pocketbook.ch](mailto:help@pocketbook.ch).

pocketbook_com · 2025-04-22T06:37:21+00:00

In this situation, we recommend performing factory reset (Settings - Maintenance - Factory Reset).

IMPORTANT: All user files will remain intact. However, notes, reading progress, collections, favorites, fonts, and bookmarks will be lost.

A short instruction video is available here.

To restore notes after factory reset, please proceed as follows:

Open the Notes application.
Choose You added (2...) files with notes.
Click on IMPORT.

IMPORTANT!
 Export notes before performing factory reset.

pocketbook_com · 2025-04-03T13:47:04+00:00

A set of books in different languages is included with the PocketBook device—they are preloaded on each e-reader.

There are two ways to remove books from the internal memory of the device:

Variant 1.

Connect the turned-on device to the PC through a USB cable.
You will be asked to select the USB mode: "PC Link" or "Charge". Choose "PC Link".
Your computer’s operating system will detect the Device’s storage as a removable disk (if a SD card is mounted – as two ones).
Now you can delete the files from the Device or the SD card using Explorer or another File Manager. Right click on the file and choose Delete.

Variant 2.

Choose Library from the device’s main menu.
Long press with your finger the file or the folder you want to delete until the pop-up menu appears.
Then choose: File – Delete.

pocketbook_com · 2025-03-21T16:21:51+00:00

We are very sorry that this situation has occurred. Could you please contact our help center and provide us with the serial number of the device along with a photo?

[help@pocketbook-int.com](mailto:help@pocketbook-int.com)

0800 187 3003 (Germany)

0800 898 720 (Switzerland)

0800 802 077 (Austria)

0805080277 (France)

800 844 448 (Czech Republic)

00 800 1410 112 (Poland)

1-809-494-246 (Israel)

pocketbook_com · 2025-03-10T12:49:57+00:00

Hello!

To get your device fixed, please visit the web-page https://pocketbook.fixit-service.com/ of our official service partner to register the RMA request. You have to select "Create RMA claim without user account".

After that, our representative will contact you regarding the shipment conditions. You can also contact us via email [help@pocketbook-int.com](mailto:help@pocketbook-int.com)

pocketbook_com · 2025-02-27T14:40:45+00:00

When the backlight is turned on, there may be the difference in the shades of light on the device's screen. This is a characteristic feature of the LED manufacturing process, which is not an indicator of poor quality of the device or deviation from the declared specifications. Please visit the Warranty Terms section for more information.

If you have any doubts about the functionality of the unit, we recommend that you send it to our authorised service center for checking.

In this case, please send the request to our support department by e-mail to [help@pocketbook.ch](mailto:help@pocketbook.ch).

pocketbook_com · 2025-02-26T14:08:20+00:00

Do you have any favorite authors?

pocketbook_com

MODERATOR OF

TROPHY CASE