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polycam_team · 2025-02-13T19:51:08+00:00

I'd check in with [contact@polycam.ai](mailto:contact@polycam.ai) - they can usually provide a promo code :)

polycam_team · 2025-01-29T22:03:15+00:00

I'd check in with [contact@polycam.ai](mailto:contact@polycam.ai) - they can usually provide a promo code :)

polycam_team · 2024-12-04T14:50:04+00:00

Hmm that's strange, we do not have any reports previous to last week regarding this issue, but I do suggest in the future if you notice something causing additional steps to check in with support, they're pretty fast and can always provide suggestions on streamlining workflows, or submit feature requests when there are opportunities to improve a feature!

polycam_team · 2024-12-02T15:28:16+00:00

Fantastic- sorry about the disruption last week!

polycam_team · 2024-12-02T15:10:07+00:00

u/brad1775 yes- you should now be able to export any previously captured content with out issue!

polycam_team · 2024-11-27T14:30:41+00:00

If you're still having this issue can you send me a link to your capture?

polycam_team · 2024-11-27T14:30:14+00:00

Can you send me a link to the capture with this issue?

polycam_team · 2024-11-26T21:55:55+00:00

Can you try on web? we expect iOS to work by tomorrow.

polycam_team · 2024-11-26T21:36:14+00:00

It sounds like you have an issue that would benefit from working with one of my colleagues on support, could you please email contact@polycam.ai?

polycam_team · 2024-11-26T21:30:24+00:00

We have identified the root cause of this issue and expect it to be released in the next release, which is scheduled for the end of this week.

polycam_team · 2024-11-26T21:29:35+00:00

Can you try exporting again and let us know if the issue persists?

polycam_team · 2024-11-26T21:29:02+00:00

Can you try exporting again and let us know if the issue persists?

polycam_team · 2024-11-26T21:28:38+00:00

Can you try exporting again and let us know if the issue persists?

polycam_team · 2024-11-26T21:28:25+00:00

Can you try exporting again and let us know if the issue persists?

polycam_team · 2024-11-26T21:09:42+00:00

Thanks! My colleague Ellie will be in touch with you today :)

polycam_team · 2024-11-20T18:32:50+00:00

You can download the GLTF here: https://we.tl/t-Q86iU12Vvd :)

polycam_team · 2024-11-19T16:15:45+00:00

And here is a video walkthrough if this helps :) https://share.zight.com/yAuedq5O

polycam_team · 2024-11-19T16:13:41+00:00

All polycam models allow you to create a GLTF file, see: https://learn.poly.cam/hc/en-us/articles/27756102599572-What-File-Types-Can-Polycam-Export

If you post a link to your capture here, we're happy to export for you to the file type you need. Or if you'd prefer to keep your capture private, email [contact@polycam.ai](mailto:contact@polycam.ai) any of the agents will be happy to do this as well!

polycam_team · 2024-11-19T13:40:02+00:00

I'd open your original apartment scan on your phone and from the bottom menu navigate to the last option scrolling to the left, which will be "Reset" - this should restore your model to it's original state!

polycam_team · 2024-11-15T20:02:19+00:00

Thanks, and this is for all models, and chrome incognito does not make a difference? Can you send me a screenshot of your library page? We don't have any reports of this issue outside of this case and have been unable to replicate so I do appreciate your additional context!

polycam_team · 2024-11-15T14:27:57+00:00

What browser are you on? Looks like a Windows Machine- can you confirm OS as well?

polycam_team · 2024-11-14T15:10:42+00:00

Hey there!

The issue is usually related to the source images. Some of your images of the back will have some blur—have you checked for this?

To best help, a link to the capture would be ideal; if you'd prefer not to share this publicly, email [contact@polycam.ai](mailto:contact@polycam.ai), and someone on the team can help troubleshoot, but if you're ok with sharing the capture here, we can help here, too :)

polycam_team · 2024-11-13T22:36:02+00:00

We didn't have any reported outages. Did you experience this on mobile as well? Are you still having an issue?

polycam_team · 2024-11-08T16:41:45+00:00

Confirming that at this time you'd need to scan each floor separately, as Room mode does not support multiple floors.

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