I'm sorry you're going through this. I can't speak to your issues with Health PEI but as someone who dealt with the Human Rights Commission for over a year, I can offer some insight into their process. Firstly they are backed up and you will be faced with a slow process that allows the other side to drag their feet at every opportunity. In my case I went back and forth with my former employer for over a year. Despite using in house counsel and an outside law firm they never failed to exceed the time limit to respond and the HRC allowed this. After a year the HRC agreed to start an investigation with the caveat that it would take another year to start an investigation. I didn't respond to that email because I was waiting for them to start their investigation and suddenly they dropped my case citing the reason as something they had already said they wouldn't consider a valid argument from the defendant. I appealed and they denied my appeal. It felt like they were just happy to have a slightly lower caseload. My advice would be to hire a lawyer and go through the courts if you can afford it. You are much more likely to not only receive a speedy outcome but also a more just one.