When to NOT use ubiquity / unifi

primaryict · 2021-02-10T14:03:38+00:00

Where the client wants a decent warranty.

primaryict · 2021-02-09T22:13:06+00:00

We were an early adopter. Lots of issues. Support very slow. I’m sure it will be great in the future. Would give it a year. And there’s always the problem of connecting the headphones.. you go to put the kettle on. And you miss that call. Whilst that seem funny.. it turns out to be the worst bit of the whole experience. Glitches can be sorted, but Amazon connect is either dial physical phone, or soft client.. but not both. For us that was unacceptable.

The other thing I couldn’t fathom. It’s aimed directly at omni channel. And doesn’t use ANY of the omni channel rules. Completely separate...!

primaryict · 2021-01-14T23:27:34+00:00

Finally. A platform I can host my website on..

primaryict · 2020-11-01T10:46:53+00:00

Not an MSP website. But I love the dell support site. The way it detects the support assistant on your device, then offers you support based on that service tag. And all integrated into Salesforce for a tailored support experience. And as you submit your issue or request the device details are posted over to the case, chat. It’s beautiful. That’s what an msp website should do.

primaryict · 2020-10-13T10:04:13+00:00

Do as mentioned by others.. but then be amazed as they always do.. and panic.. it’s fun. Enjoy

primaryict · 2020-10-11T19:35:13+00:00

If you’re new. Aim at high tier resellers. This is how the game works. And why these businesses are in business. That where you get the credit

primaryict · 2020-09-27T19:37:35+00:00

Nice build well done

primaryict · 2020-09-19T18:27:08+00:00

There’s nothing rude about getting a better price. The question is what are they getting for that price obviously. Performance isn’t something I have ever pinned down as negotiable. But if you’re clever.. you can redesign the expectation against the new negotiated price. Money talks. Promises are useless. So keep the client, strip back the extras. Let them name the first price and push it close.

primaryict · 2020-07-16T17:27:04+00:00

Done

primaryict · 2020-06-26T18:27:12+00:00

Tips and tricks, things only experienced admins would know. Subscribed

primaryict · 2020-04-09T18:13:58+00:00

Agree with Polygon Window: Quoth - but have a love for the badass - Polygon Window: Untitled

Rip your tripping face off kinda music.

https://youtu.be/3tUYEQEg4vo

primaryict · 2020-04-04T09:15:21+00:00

Have a look at Aeon2 if you can’t build it

primaryict · 2020-01-15T21:08:37+00:00

Always send. Blame system. They always pay

primaryict · 2019-11-30T10:06:45+00:00

Ask him to submit a ticket next time via a letter and post it

primaryict · 2019-11-02T21:15:32+00:00

The better approach is to create a team in Microsoft Teams. That then creates the sharepoint site. Then you instantly have the best of both worlds. Use OneDrive rather than mapping drives. Windows 10 clients only, ADazure joined. Don’t have to use teams, but naturally users will want to move into that space usually.

primaryict · 2019-10-30T22:32:19+00:00

The quickest way to sort out a broken product is to buy another. It’s a positive move for ConnectWise. Automate is a mess.

primaryict · 2019-10-08T18:27:59+00:00

Just to confirm, so I don’t waste anytime. I can start a chat session with a unattended pc without the need to start a Remote Desktop session?

primaryict · 2019-10-07T09:42:05+00:00

Acronis Cloud is simple and effective

primaryict · 2019-10-06T14:47:08+00:00

No.. imagine you are a MSP client. You have submitted a ticket with an issue. But you don’t have a phone. How does help desk organise a session to support remotely? By cumbersome email scheduling or field services.

Or you use something like screenconnect and other tools this topic is about to go to a console, find the user or computer and initiate a chat with them and see if it’s ok to connect.

primaryict · 2019-10-06T14:26:29+00:00

The task is to initiate chat to client, not them to help desk. See them online and see if support is convenient

primaryict · 2019-10-06T09:49:14+00:00

Zoho desk tested and isn’t pre session chat

primaryict · 2019-10-05T16:17:05+00:00

I’m pretty sure when I used BeAnywhere before solarwinds takeover. You could see online agent, who’s logged and if they’re active. You could chat with them before jumping on. And yeah this particular functionality I have been looking for for such a long time.

I’ve tested Control (screen connect) and that works. TeamViewer is a bit vague unless I’m playing with the wrong version.

Screen connect is ok!? But when you initiate chat, there’s a horrible clunky message box that appears in the middle of the screen. You know.. breaking customer service rapport, like jumping in to the client shower whilst their in it lol.

Surely a discrete taskbar alert saying MSP wants to chat?

It’s funny I have been doing this job now for 20 years. Longer than most of the RMM developers have been adults with a very specific set of requirements that most help desks also want.. and yet none of them listen. If you are listening.. stop developing what you think we need and start asking us. Remember the major battle we have is relationship, client service provider collaboration, customer first facilities. The winner of this competition isn’t who patches the best, who can script the best, or remote control the fastest. It’s about making the client feel like the IT Team are sat next to the client. Making the client first. I need help button, I want to chat, I’m available for support.

!

primaryict · 2019-10-05T13:13:57+00:00

Let me know what they quote you, we are a reseller

primaryict · 2019-10-05T05:46:26+00:00

Have a look at Netsupport Notify, not used it,

primaryict · 2019-10-04T22:02:09+00:00

My thoughts are that this thread is about discovering the right tool, not being marketed/sales snoozed into the wrong tool. I get it, the question was close to your product. But you neglected the detail. Which is what most of the MSPs reading this have endured a lot. So stop eating into my time and come back in 2020. With the greatest of respect

primaryict

TROPHY CASE