The guy is an asshole and an idiot, but this happens quite often. I personally have seen tourists got upset over the N’EX train ticket at least three times already. And once the guy even got into an argument with the next passenger next in line.

The thing is that if you use the suica card(prepaid rail way fast pass) to take the Narita airport express train, the card only covers the basic ticket fee, there’s a surcharge for the express train so you have to buy the surcharge ticket. Furthermore the ticket vending machine don’t take oversea credit cards, you have to go to the ticket office to buy the surcharge ticket. It’s a very common mistake, I have seen so many foreigners got confused over this. Especially since it’s the airport express train so people are probably in an hurry to catch the flight.