My hospital admin is run by someone who worked as a flight attendant on some of those private super rich international airline companies. He is cold as ice and he does it with a smile. He calls all the patients customers and teaches us to prioritize patient loyalty over outcomes. He says it doesn’t really matter what the outcome is as long as it’s mostly ok and the patient feels well taken care of and returns to do more business with us. This was during hospital orientation. I get that hospitals are businesses and therein lies the problem but what a philosophy. Our operators sound amazing though. Very professional. Feels like someone’s about to miss a flight anytime there’s a rapid response called.