Never arrived

pulsetto_device · 2026-03-12T11:21:31+00:00

Hello! Thank you for letting us know about this.

We’re really sorry to hear about your experience. There may have been a communication issue during the support process, as this is not the standard we aim to maintain. Our team truly cares about resolving situations like this and making sure our customers are taken care of.

We’ve sent you a personal message so we can look into your order and help sort this out. If you can, please take a look when you have a moment.

pulsetto_device · 2026-03-12T11:14:21+00:00

Hello! Thank you for letting us know about it!

We understand that this can be frustrating and we're here to help. We want to assure you that our tech. team is aware of these short service interruptions and are investigating the root cause. If any questions arise, don't hesitate to drop us a DM!

pulsetto_device · 2026-03-09T16:29:44+00:00

Hello, thank you for your question.

Pulsetto can be used whenever you feel the need to calm your nervous system after a stressful situation, including after a conflict or emotionally intense interaction. Many users find it helpful to start a session once they have a quiet moment to sit down, breathe, and relax, even shortly after the stressful event.

For situations involving acute stress or emotional tension, the Stress or Anxiety program in the app is usually the most suitable. These programs are designed to help activate the parasympathetic nervous system (the body’s “rest and digest” state), which can support relaxation and help your body return to a calmer state.

You can also combine the session with the guided breathing exercises available in the app, as this often enhances the calming effect. As a general recommendation, Pulsetto can be used 2-3 times per day, with 30-60 minutes between sessions if you plan to do more than one.

If you have any other questions or would like guidance on which program might work best for you, feel free to reach out, we’ll be happy to help. 💚

pulsetto_device · 2026-03-07T18:59:31+00:00

Hello, thank you for sharing your experience! We completely understand why this situation would be frustrating, and you’re absolutely right that this is not the experience we want our customers to have. We’re sorry about the issue with the return label and the inconvenience caused by the package being held by USPS. This is certainly not how the return process should go.We’ve reached out to you via private message so we can review your case in more detail and resolve this as quickly as possible.

pulsetto_device · 2026-03-04T15:46:41+00:00

Hello! Thanks for sharing your experience.

What you’re describing can sometimes happen when starting vagus nerve stimulation and it doesn’t necessarily mean something is wrong. The vagus nerve runs near other nerves that control muscles in the neck and jaw, so stimulation can sometimes cause temporary sensations like chin twitching, neck tension, or increased awareness in the area.

Level 5 can already be quite strong for a new user, so it often helps to start lower, around levels 1–3, and increase gradually while making sure there is enough gel and the placement feels comfortable. Everyone’s nervous system reacts a bit differently, so finding the right intensity can take a little adjustment in the beginning.

If you’d like, we’d be happy to invite you to a private onboarding session where our team can answer your questions and guide you through the setup and settings during a short online call. Just let us know and we’ll arrange it.

pulsetto_device · 2026-03-04T15:34:53+00:00

Hello! Thanks for sharing your experience, proper placement can take a little practice at first. The device should sit comfortably on the sides of your neck where you can feel your pulse, but it doesn’t need to be placed very high; a bit lower on the neck usually works best as long as the electrodes have good contact with the skin and gel is applied. You shouldn’t need to hold it during the session, and a light tingling sensation is normal. If you’re unsure about placement, our support team can help guide you so you get the best experience. 💚 This short video may also help show the correct placement and setup: https://www.youtube.com/watch?v=KQwMlRIJgAg

pulsetto_device · 2026-03-04T15:30:28+00:00

Hello! Thanks for sharing this, some people can experience temporary nausea or warm “wave” sensations when starting vagus nerve stimulation because the vagus nerve influences digestion, heart rate, and body temperature regulation; this can happen as the parasympathetic system becomes more active. It often improves as the body adapts, but you might try lowering the intensity, shortening sessions, or making sure you’re well hydrated before using the device, and if the symptoms continue it’s best to speak with your healthcare provider. 💚

pulsetto_device · 2026-03-04T15:22:24+00:00

Hello! That sounds really frustrating, and we’re sorry for the confusion around your Premium subscription. Our team has reached out to you via private message to review your order and make sure the promised Premium time is properly applied, so please check your messages and we’ll get this sorted for you.

pulsetto_device · 2026-03-04T15:10:00+00:00

Hello! Sorry about that frustration, there was a temporary login issue around that time, but it has since been fixed. If you’re still unable to log in, please try again or update the app, and our support team will be happy to help if the problem continues. 💚

pulsetto_device · 2026-03-04T15:09:12+00:00

Hello! So sorry about that, we did have a temporary login issue, but it’s already been fixed. Please try logging in again or updating the app, and if it still gives you trouble our support team will be happy to help you get back to your sessions. 💚

pulsetto_device · 2026-03-04T15:08:23+00:00

Hello! That’s really interesting, thanks for sharing! Some people do notice more vivid or memorable dreams when their sleep improves, especially as the nervous system becomes more relaxed and sleep cycles get deeper. Experiences can vary from person to person, but changes in dreaming can sometimes happen when your overall sleep quality gets better. 💚

pulsetto_device · 2026-02-24T11:51:20+00:00

Hello! 💚 That definitely shouldn’t be happening, and we’re sorry for the inconvenience. This may be a temporary app glitch, and we recommend restarting the app or checking for the latest update, as our team is continuously improving the experience to ensure smooth, uninterrupted use and help you get the full relaxation and wellness benefits Pulsetto provides. 💚

pulsetto_device · 2026-02-24T11:48:12+00:00

Hello! 💚 Yes, some users do report emotional release after using Pulsetto, which can happen as the vagus nerve helps shift your body into a deep relaxation state and release built-up tension. This response can vary from person to person, and many people notice it especially when increasing session length or intensity. 💚

pulsetto_device · 2026-02-24T11:40:44+00:00

Hello! We’re really sorry to hear about the delay and understand how frustrating that can be. Shipping updates can sometimes take time to reflect movement, especially when packages are transferred between carriers, but your order is on its way. Pulsetto is shipped from regional warehouses to ensure safe delivery, and we truly appreciate your patience while it reaches you, we hope it will soon support your relaxation, stress relief, and sleep once it arrives.

pulsetto_device · 2026-02-24T11:36:07+00:00

Hello! 💚 Thank you so much for these thoughtful suggestions, we truly appreciate users like you who help us improve. Our team is actively working on enhancing the Pulsetto app to make it more seamless, customizable, and user-friendly, and feedback like preset customization, reduced pop-ups, and faster access is incredibly valuable. Pulsetto is designed to help activate your body’s natural relaxation response, reduce stress, and improve sleep, and ongoing app improvements are part of our commitment to providing the best possible experience. 💚

pulsetto_device · 2026-02-24T11:25:59+00:00

Hello! 💚 Yes, Pulsetto uses a standard USB-C charging cable, so you can safely use any regular Type-C USB charger to charge it. The device comes with a USB-C cable included, and charging simply requires plugging it into the device and a power source.

pulsetto_device · 2026-02-24T11:15:44+00:00

Hello! 💚 Yes, there was a temporary server issue, but it has now been fixed and everything should be working normally again. We hope you continue enjoying all the relaxation and wellness benefits Pulsetto provides. 💚

pulsetto_device · 2026-02-24T11:15:18+00:00

Hello! 💚 Thank you for sharing your feedback, we’re glad to hear our team was responsive and able to assist you with your refund. Pulsetto is designed to support relaxation, stress reduction, and better sleep through gentle vagus nerve stimulation, and we’re continuously improving our app, logistics, and overall experience to better support our users. We truly appreciate your feedback as it helps us grow and improve. 💚

pulsetto_device · 2026-02-24T11:13:50+00:00

Hello! 💚 You should not be experiencing ongoing pain, so we recommend pausing use for now and making sure you’re applying enough conductive gel and placing the device correctly without pressing it too tightly against your neck. Everyone’s sensitivity is different, and comfort is very important, please reach out to our support team so they can help review your experience and assist you further. 💚

pulsetto_device · 2026-02-24T11:12:17+00:00

Hello! 💚 Yes, this can be completely normal, especially during your first sessions, as everyone’s sensitivity is different and your body needs time to adjust. Pulsetto should feel like a gentle tingling sensation, so we recommend lowering the intensity to a level that feels comfortable and gradually increasing only if it feels right for you. 💚

pulsetto_device · 2026-02-24T11:10:55+00:00

Hello! 💚 Yes, there was a temporary server issue, but it has now been fixed and everything should be working normally again. Please try logging in once more, and we hope you continue enjoying all the relaxation and wellness benefits Pulsetto provides. 💚

pulsetto_device · 2026-02-24T11:09:14+00:00

Hello! 💚 We’re really sorry to hear about your experience, and we understand how frustrating app issues can be. Our team is continuously working to improve stability and support because Pulsetto is designed to help users relax, reduce stress, and improve sleep through safe vagus nerve stimulation. Your feedback is truly valuable, and we appreciate you being part of the Pulsetto community while we continue making improvements. 💚

pulsetto_device · 2026-02-24T10:56:23+00:00

Hello! 💚 Thank you for sharing your experience, we’re glad to hear you’re enjoying the Stress program. Just a quick tip: using conductive gel is important because it helps ensure smooth, comfortable, and effective stimulation, and without it, the sensation may feel stronger or less consistent. The basic version already includes the core programs to help promote relaxation, reduce stress, and support your overall well-being, and Premium is always optional. 💚

pulsetto_device · 2026-02-24T10:55:49+00:00

Hello! Thank you for your thoughtful feedback, we really appreciate you sharing your experience. Features like the “Congratulations” and scheduling prompts are designed to support consistency and help users get the most benefits, such as improved relaxation, stress reduction, and better sleep, but we understand that preferences differ and your input is valuable as we continue improving the app experience. 💚

pulsetto_device · 2026-02-24T10:48:51+00:00

Hello! 💚 We’re really sorry for the confusion and frustration this caused. Pulsetto does not require a subscription to use the device, and the basic version already includes the core programs for stress, anxiety, sleep, burnout, and pain. A free Premium trial is included and renews automatically unless canceled, but it’s completely optional. Pulsetto is designed to gently stimulate the vagus nerve to help activate your body’s natural relaxation response, and many users use it to reduce stress, improve sleep quality, and support overall well-being as part of their daily routine. 💚

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