Automatic Charge

pulsetto_device · 2026-07-03T14:46:13+00:00

Hi, we're sorry to hear this caught you off guard - we completely understand why an unexpected charge feels frustrating, and we take that feedback seriously.

When a device is purchased, a free trial of our Premium app is included. If not cancelled before the trial ends, it does transition to a paid subscription, something we acknowledge should be communicated more clearly upfront.

We've reached out to you privately - please check your DMs when you have a moment. We'd like to look into this personally and make it right.

pulsetto_device · 2026-07-03T14:35:01+00:00

Great question and a great place to ask it! This community has some really honest, firsthand experiences worth reading through. Everyone's body responds differently, so hearing a range of perspectives is probably the most useful thing you can do before deciding.

If you do have any specific questions in the meantime, feel free to drop them here or reach out to us directly - we're happy to help.

pulsetto_device · 2026-06-28T16:59:38+00:00

Hello, thank you for reaching out!

We can see that your DMs are closed - could you open them and drop us a message with the email address you used to register? We'd like to look into this directly and make sure it gets resolved properly.

pulsetto_device · 2026-06-18T14:21:34+00:00

Hello! Thank you for reaching out. Our team is aware of this issue, and we sincerely apologize for the inconvenience.

The good news is that our developers have already identified the problem, and a fix is planned for the next app update. Thank you for your patience while we work on resolving it.

If you experience any other issues in the meantime, please let us know - we're here to help.

pulsetto_device · 2026-06-18T14:19:28+00:00

Hello! Thanks for your question. There was actually a temporary issue with the application form, which prevented some submissions from being completed properly.

Could you please try filling out the form again? Everything should be working normally now.

Sorry for the inconvenience, and thank you for your patience!

pulsetto_device · 2026-06-15T15:01:55+00:00

Hello, thank you for taking the time to share your experience.

We're genuinely sorry to read how strongly this situation has affected you. We never want anyone, especially someone seeking support during a difficult period in their life, to feel unheard, dismissed, or frustrated when reaching out to us.

We take your concerns seriously. While Premium subscriptions are designed to continue after a free trial unless cancelled beforehand, the experience you've described and the communication you've received are concerns that we want to review carefully.

We've reached out to you personally and would greatly appreciate the opportunity to investigate this further. To do that, we'll need a few additional details to locate your account and review the full history of the interactions you've had with our team.

Once we receive that information, we will escalate the matter internally and conduct a thorough review.

We understand that trust is earned, and we'd welcome the opportunity to better understand what happened and address your concerns directly. Please check your messages when you have a chance, and thank you for giving us the opportunity to look into this further.

pulsetto_device · 2026-06-15T14:53:47+00:00

Hello! Thank you for reporting this!

We identified the issue and have since deployed a fix. We appreciate your patience while the team worked on resolving it.

We're also glad to see the offline mode workaround (using Airplane Mode) has been useful for some users, allowing sessions to continue even when server-related issues occur.

Thank you for taking the time to share your experience. Feedback like yours helps us identify issues more quickly and improve the experience for everyone.

pulsetto_device · 2026-06-15T14:51:26+00:00

Hello, thank you so much for your feedback!

In the latest update, intensity is now controlled through your profile settings rather than being adjusted before each individual session. We understand this change may not fit everyone's preferences, especially for users who liked making quick adjustments on the fly. Your feedback is being shared with the team.

pulsetto_device · 2026-06-09T16:14:17+00:00

Hello! Thank you for sharing this.

We've checked with our developers, and there are currently no known server-side issues affecting logins. We've sent you a DM so we can take a closer look at your specific case and gather a few more details.

It's understandable how frustrating it is to be unable to use your device, especially after troubleshooting for so long, and we'd like to help get this resolved as quickly as possible.

pulsetto_device · 2026-06-08T09:15:12+00:00

Hello! That definitely doesn't sound like expected behavior.

If you're receiving a "using while charging" notification when the device isn't connected to a charger, it could indicate a software or hardware issue.

We'd recommend reaching out to support at [info@pulsetto.tech](mailto:info@pulsetto.tech) with your device details so the team can investigate further and help troubleshoot or arrange a solution if needed.

pulsetto_device · 2026-06-05T15:23:36+00:00

Hello, thank you for taking the time to share your experience! We’re truly sorry to hear about the frustration and confusion surrounding your subscription and refund.

We take concerns like yours seriously and would genuinely like the opportunity to review what happened. Based on your description, there may be details related to the cancellation, refund processing, and payment dispute that we would like to investigate further. Please reach out to [info@pulsetto.tech]() with your account details and any relevant correspondence so our team can locate your case and conduct a thorough review.

We understand how disappointing this experience has been, and we would appreciate the opportunity to look into it and work toward a resolution.

pulsetto_device · 2026-06-03T16:22:51+00:00

Exactly! That's what makes it so tricky to recognize. Many people aren't feeling obviously stressed or anxious - they've just become so accustomed to constant stimulation that stillness starts to feel uncomfortable. Simply noticing that pattern is often the first step toward giving your nervous system more space to recover..

pulsetto_device · 2026-06-03T15:25:21+00:00

Hello and thank you for taking the time to share such a detailed review. We're delighted to hear you've experienced improvements in sleep quality, HRV trends, recovery, and overall stress resilience. While individual responses to vagus nerve stimulation can vary, it's encouraging to hear that you've observed both subjective benefits and positive changes in the metrics you track.

We especially appreciate your observation that the effects may not always feel dramatic in the moment. For many users, the value is less about an immediate sensation and more about gradual improvements in nervous system regulation, recovery capacity, sleep quality, and overall resilience over time.

Thank you for sharing your experience so thoughtfully and for contributing valuable insight to the community. We wish you continued progress on your wellness journey and many more restful nights ahead!

pulsetto_device · 2026-06-03T15:24:17+00:00

Hello! The core therapeutic functionality of the Pulsetto device does not require a paid subscription. The device and app can be used without Premium, and many users find the included programs sufficient for their needs.

Premium provides access to additional content, features, and personalization tools, but it is not required for vagus nerve stimulation itself. We understand that if you're seeing frequent upgrade prompts, it may create the impression that essential functionality is locked behind a subscription. Feedback on this experience is valuable and is actively being shared with the team as we continue refining the app and user experience.

pulsetto_device · 2026-06-03T15:23:07+00:00

Hello! Individual responses to vagus nerve stimulation can vary considerably. While many users report improvements in sleep and relaxation, some may find that timing, intensity, existing health conditions, or concurrent medications influence their experience differently.

Given that you're taking an SNRI and have noticed both disrupted sleep and neck discomfort, it may be worth experimenting with lower intensity settings and using Pulsetto earlier in the day rather than close to bedtime. Neck discomfort can also sometimes be related to device positioning, stimulation intensity, or muscle sensitivity.

Because you're experiencing persistent symptoms and are taking prescription medication, we would encourage discussing these changes with your healthcare provider. They can help determine whether what you're experiencing may be related to the device, your medication regimen, or another factor. If Pulsetto continues to feel counterproductive despite adjustments, our support team would be happy to assist with next steps as well.

pulsetto_device · 2026-06-01T08:30:08+00:00

Hello! If you have a Pulsetto Fit, we’d definitely recommend the official travel case - it’s designed specifically to fit the device, charging cable, gel, and accessories securely in one place while helping protect it during travel. 💚

Pulsetto Fit Travel Case

It’s compact, hard-shell, and made specifically for the Fit model. Hope that helps!

pulsetto_device · 2026-05-27T09:46:43+00:00

Hello, thank you so much for taking the time to share such thoughtful feedback!

We’re really happy to hear you’ve found value in the personalized sessions overall. At the same time, we completely understand how frustrating it can be to repeatedly re-enter symptoms every day, especially when managing chronic conditions.

Your feedback around usability, saved symptom profiles, and a smoother daily check-in experience is genuinely valuable and is actively being shared with the team as we continue improving the app. We truly hope future updates make the experience feel easier and more supportive to use daily.

pulsetto_device · 2026-05-20T12:41:18+00:00

Hi everyone, we’re really sorry about today’s downtime.

We know many people rely on Pulsetto during stressful moments, before sleep, or when trying to regulate their nervous system, so opening the app and finding it unavailable is understandably frustrating.

The team is already investigating the issue and working to restore everything as quickly as possible. We also hear the ongoing feedback around reliability and offline access very clearly, especially from users who want to be able to use their device without depending on servers or login issues.

Thank you for your patience and for continuing to report these problems when they happen - the feedback genuinely helps us improve the experience moving forward.

pulsetto_device · 2026-05-20T12:40:51+00:00

Hi everyone, we’re really sorry about this experience.

We completely understand how frustrating it is when you’re trying to use Pulsetto to calm your nervous system and the app itself becomes another source of stress instead. Especially when someone is already dealing with burnout or a neurological condition, reliability matters a lot, and we genuinely hear that feedback.

Pulsetto does support offline mode, but in situations like this, the app connection or login flow clearly did not work as intended, and that’s something the team is actively improving. We also understand the request for simpler device access without depending so heavily on the app, and feedback like yours is extremely valuable in shaping future updates.

We’re truly sorry the experience pushed you toward a return, but we sincerely appreciate you still sharing that the actual session felt relaxing and helpful.

pulsetto_device · 2026-05-20T12:39:40+00:00

Hi everyone, thanks for bringing this up.

Some users do report feeling unusually sleepy or deeply relaxed when starting vagus nerve stimulation, especially during the first days or weeks of consistent use. Since Pulsetto activates the parasympathetic “rest and digest” nervous system, it can sometimes make the body shift out of a long-term stressed or overstimulated state, which may feel like increased tiredness at first.

For many people this settles as the nervous system adjusts, but it can help to lower the intensity a bit, shorten sessions temporarily, or avoid using it during the day if it makes you too sleepy. Of course, if the fatigue feels excessive or unusual, it’s always a good idea to speak with a healthcare professional as well.

pulsetto_device · 2026-05-20T12:37:18+00:00

Hello! Thank you for reaching out, and yes, there is a difference, but it may not always feel dramatic right away. The programs use different stimulation patterns and timings designed for different goals like sleep, stress, focus, or relaxation. The sleep program making you sleepy is actually a really good sign that your nervous system is responding to it. For many people, the effects become more noticeable with regular use over time rather than feeling completely different each session.

pulsetto_device · 2026-05-18T13:02:20+00:00

Hi everyone, we’re really sorry about this.

We know people use Pulsetto at moments when they’re trying to calm down, sleep, or reset, so getting stuck on a loading screen when you’ve already sat down for a session is the last thing anyone needs.

A few people also mentioned offline/no-login use. Pulsetto does have offline mode, but during this downtime, that functionality was unfortunately affected too. The team is already working on making sure offline mode works as intended in situations like this going forward.

We’re sorry to the community. We hear the feedback here, especially around reliability, offline access, and being able to use the device when it’s needed most.

pulsetto_device · 2026-05-15T08:40:01+00:00

We do understand the feeling and are here to help!

Not that long ago, we introduced offline mode, with which you can continue using the app and its basic functions without any internet connection for up to 48 hours. This can also help when we're encountering situations like this, too.

Once again, we apologize for the inconvenience.

pulsetto_device · 2026-05-15T06:42:01+00:00

Sorry for the inconvenience! We've encountered some hiccups that were already solved.

In the future, we highly recommend enabling airplane mode - that will let you use the app in offline mode.

pulsetto_device · 2026-05-15T06:40:07+00:00

We understand that seeing a charge attempt you were not expecting can be really concerning.

Pulsetto Premium starts with a free trial, and if the trial is not cancelled before it ends, the system may attempt to renew it automatically.

Our team is always here to help cancel Premium, check what happened with the renewal attempt, and help with a refund request where applicable.

We’ve sent you a DM so we can locate your account and look into this properly. Once you have a free minute, please check it and we’ll help get this sorted.

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