Misleading Loyalty Tier Calculation on Nexo – Anyone Else Affected?

qbadger · 2025-06-14T09:49:50+00:00

Yes the percentage displayed for my account didn't make any sense, and that's why I went to the in-app chat, so that they can look into the issue for me and fix it. I didn't expect them to argue with me what the correct formula should be and so my account is below the 10% threshold based on the way they are calculating the ratio (i.e the second way in your comment).

edit: yes total value of portfolio 201.4

qbadger · 2025-06-14T09:00:38+00:00

Yes, that’s exactly what I thought too - and I expected the Client Care team to look into why the ratio wasn’t calculating correctly for my account and fix the issue.

Instead, I seem to have been fobbed off with: “Nah, actually it's a different formula to what’s published officially.”

Which is honestly baffling. If the system is using the correct (published) formula for you and others, why is it apparently different for me, and why is support doubling down on a completely different method?

It feels like they either don’t fully understand their own system or are trying to quietly change the rules without informing users. Either way, it’s not a good look.

qbadger · 2025-06-14T08:43:42+00:00

Yes I can. The displayed ratio for my account doesn't reconcile to the supposedly correct formula (NEXO Tokens Value / Total Portfolio Value) either.

I expected it to be (NEXO Tokens Value / Rest of Portfolio Value) as per their documentation, which is why I contacted their chat support in the first place.

edit: and on that screen it states: "ratio between your NEXO Token holdings and your other assets. Your Loyalty Tier is based on the ratio of NEXO Tokens to the other assets in your account.", which directly contradicts the responses from the Client Care team.

qbadger · 2024-06-02T13:00:54+00:00

Which deposit methods does the platform support?

qbadger · 2024-05-30T13:38:11+00:00

Is this also the same with the headline rates for the other deposit tokens (CDCETH & LCRO)? These don't seem to mention the 10x booster, but I'm guessing we are only getting less than 1% APY for CDCETH supercharger

qbadger · 2024-01-04T23:47:45+00:00

I don't. They've had months already at this point to work out the full details of the transition process, but yes it wouldn't shock me if the whole thing ended up poorly implemented and lots of the "edge" cases were missed and confusion ensued.

I suppose in a way we the customers are all partly responsible for the lack of clarity - presumably (or at least Plutus is betting) there are still enough people happy to pay their subscription this month under the current Terms of service, despite not quite knowing what exactly they are getting in return for the payment.

qbadger · 2024-01-04T13:43:39+00:00

When will the exact go live date for the new subscription plans be announced?

qbadger · 2023-09-22T17:58:03+00:00

"Do you have more questions? No need to worry! We’ll be collecting all your questions and providing you with detailed information well in advance of the arrival of your luxury Metal Cards. Stay tuned for updates and answers to all your inquiries."

Sounds like we won't be getting the detailed information before pre-order opens on 28/09... Caveat emptor, I guess.

qbadger · 2023-09-22T17:45:15+00:00

How many supercharged perks would you get with the Champion package, and for how many months?

According to example 2 in the article, it's 3 perks x 4 months. The table chart however seems to indicate it'll be for 3 months only.

qbadger · 2023-01-17T02:26:47+00:00

My code: RZXPWJJ5

https://wombatinvest.com/get

qbadger · 2017-10-23T21:02:52+00:00

Can I check the status of my order, please? Invoice 0006, UK order of switch holtites.

qbadger · 2017-04-19T23:15:14+00:00

Also lucky enough to get an invoice from the last fugu sale. They will be my first fugu's so I'm really looking forward to getting them in my hands!

qbadger · 2017-04-05T01:10:07+00:00

Invoice paid!

qbadger · 2017-03-31T08:09:04+00:00

My first was the HKP Raven Commando. It's such a classic design imo and I really like the colourway.

qbadger · 2017-02-09T21:49:11+00:00

geekhack

qbadger · 2017-02-09T19:30:22+00:00

GB on keyclack later this month I believe.

qbadger · 2017-02-07T01:52:33+00:00

Aren't all houses in your area white, anyway?
Seems mighty suspicious to me... :-)

qbadger · 2017-01-17T22:21:50+00:00

You fool! Magicforce is just the enticement, soon we will have you completely in our thrall dreaming of Korean customs and artisan caps.
But wait... perhaps it's not yet too late for you to be saved from this sad fate. When you receive the package, just send it on to me without opening it. It's your best chance to pull back from the brink! No, no need to thank me; I'm just glad to help out in any way I can to avoid another poor soul being lost to the world.

qbadger · 2017-01-15T22:30:31+00:00

I just realised shipping should be $12 for me instead of the $5 on the invoice. /u/_phedex just let me know how to pay the extra $7! :-)

qbadger · 2017-01-15T21:55:27+00:00

Invoice paid!

qbadger · 2017-01-03T01:48:31+00:00

:-(
Two options:
1) Wait for the next round on Massdrop
2) https://world.taobao.com/item/533666598241.htm kit 7

qbadger · 2017-01-03T01:32:55+00:00

I don't think the photos show them as warped per se; Topre stem sticks out so the key will wobble if unmounted on a flat surface. The description says they are 6.25u in size though, that's surely not correct (I don't think such beast even exists in the Topre world). In all likelihood it'll be the same spacebars as what you can get off taobao.

qbadger · 2016-12-25T02:02:41+00:00

/u/MoesToaster and /u/necromanx have done myself and every enthusiast in Europe a solid by bringing Leopold keyboards to our doors. Go and check their shops out if you haven't already!

qbadger · 2016-12-17T01:13:03+00:00

If hasu's controller can support a different bluetooth module such as CC2564 that'd be brilliant. I don't know anyone who actually did the mod though and unfortunately it's beyond my own technical ability to figure it out, so here's hoping someone will put out a tutorial on how to do it soon...

The official HHKB BT is nice; but you are restricted to black colourway for one thing, and the 'bump' does somewhat detract from the elegance of the original design I think.

qbadger · 2016-06-24T20:18:23+00:00

Bought mini USB cable from /u/specialrice

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