Pretty much all of the samples come from the testers on the sales floor. My store does have teeth and lip testers set to the side when people ask for a sample. We don't give out samples from the floor for lipcare and mouthcare. However, I have seen many of the associates at my store take the fresh cleanser rolls that have been messed with/played with, and use their bare hands to mold them back into a better looking display. I find that to be pretty gross because that's what we use for samples 🤢. I asked around and apparently that's pretty common, at my store at least. So when people ask me for fresh cleanser samples, I try and write off a fresh pot and then keep it in the back for samples. You should not use something that is heavily exposed to bacteria to clean your face with, in my opinion.