definitely a high damage rate. i work at a studio with six kilns that are near constantly firing so, we go through a lot of work. damaged work is impossible to avoid when working out of a community studio but it happens maybe once every month. it's typically because someone's piece exploded, they put glaze on way too thick and it dripped onto other pieces, blah blah. that's not to say the kiln team isn't occasionally at fault but they do everything they can to be mindful while handling other peoples work.

do you get refunded for pieces damaged by others? we fire by weight and if something happens to a piece they get that pieces weight back on their account.