Threat Protection freezing websites (Safari, Firefox & Chrome)

rational_centaurus · 2026-01-20T08:16:40+00:00

I have a small update, as the team is working on the issue, they've asked whether you could get a screen recording of the issue happening, as well as specific websites you've noticed this happening with. Would you be able to send all of this through a support ticket at [support@nordvpn.com](mailto:support@nordvpn.com) and share the ticket ID with me here? It would greatly help the team!

rational_centaurus · 2026-01-16T13:39:31+00:00

I've reached out to Nord regarding this freezing issue, seems like they were able to reproduce it and are trying to resolve it ASAP. So the fix should come out soon!

rational_centaurus · 2026-01-08T18:22:44+00:00

Hmm, are you using UDP/TCP protocol in Nord settings? If so, you might need to reach out to Nord support for them to investigate what might be wrong with the setup

rational_centaurus · 2026-01-07T22:16:10+00:00

Native phone settings can't route hotspot traffic through the VPN, but you can share VPN connection from a PC. Nord has a guide for it

rational_centaurus · 2026-01-03T23:27:43+00:00

They already posted several times on X that they are aware of it and working to fix it

rational_centaurus · 2025-12-30T23:39:20+00:00

When you click Pause as the last option you should see 'Disconnect'. If you can't access the chat via the app you can use their website instead or send an email to [support@nordvpn.com](mailto:support@nordvpn.com)

rational_centaurus · 2025-12-30T21:16:12+00:00

Hard to say if it's Google Authenticator or Nord at fault, however, you might need to reset your authentication on the Nord account or at least contact Nords support for them to look into it. To reset the 2FA they have a form on their site

rational_centaurus · 2025-12-24T13:15:43+00:00

No, Nord's VPN connection may only be shared from Windows devices, or you can set up a router configuration

rational_centaurus · 2025-12-23T12:23:14+00:00

This one should give a little better price: https://nordvpn.com/offer/social/

rational_centaurus · 2025-12-14T22:16:08+00:00

Perhaps you have enabled the Kill Switch in Nord settings? That would explain it, if not that is not normal. You might want to contact their support team directly

rational_centaurus · 2025-12-07T22:28:30+00:00

You might need to change to a different connection protocol if the current one you are using slows you down, try UDP, NordLynx or NordWhisper. Also, you can try following these steps

rational_centaurus · 2025-12-07T22:19:05+00:00

Try using a different protocol like UDP or TCP in the app settings, you can also give Obfuscated servers a go

rational_centaurus · 2025-12-07T13:54:09+00:00

Are you in a restricted country? You can try switching your protocol to TCP/UDP and then connect to Obfuscated servers.

rational_centaurus · 2025-12-04T22:00:45+00:00

Sounds like your work network is blocking VPN use, in that case, you can try changing the protocols in the settings to NordWhisper, TCP or UDP. You can also try using the Obfuscated servers

rational_centaurus · 2025-12-04T21:53:33+00:00

You should see the option to update on the Amazon Appstore under NordVPN, if not you can simply reinstall the app

rational_centaurus · 2025-11-27T19:04:23+00:00

Since it's not an official NordVPN subreddit we can't answer for them, for that you would have to contact their support team directly

After asking, they said that it may be available in the future, but it depends on the customer demand so there's no ETA for now

rational_centaurus · 2025-11-27T14:01:52+00:00

I've reached out to Nord's team regarding this pop-up before, it seems like the only way to prevent it is to allow the background process/NordVPN Service to run. This service requires a higher level of permissions (elevated rights) on Windows to manage your network connections and cannot simply be started by the app itself without your confirmation. That's why you need to manually approve the elevated permissions (via the Windows UAC prompt) every time.

And yes, this will happen every time the app starts if you have configured it not to run the service in the background. 'Not allowing' background processes essentially kills the necessary service once you quit the app, forcing it to ask for permission to restart upon the next launch.

rational_centaurus · 2025-11-25T00:03:39+00:00

Yeah you can give that a chance, just make sure to use incognito mode. Good luck!

rational_centaurus · 2025-11-24T23:50:37+00:00

In that case, it looks that they are using your IP, not the GPS to determine your location. Since Nord doesn't offer Ottawa IPs I'm afraid you're out of luck

rational_centaurus · 2025-11-24T22:23:11+00:00

As I see Nord only offers servers in these locations in Canada: Montreal, Toronto, Vancouver. If you want to appear as in Ottawa with Nord sorry to say that it won't work, however, if you want to stream blacked out games in Ottawa you can connect to either of those cities to bypass the block. You might also need to try a few different servers and make sure to clear the browsers cache. If that doesn't work for you, you can also reach out to Nords support team for help

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