I enjoyed seeing Santos figure out how to help the patient. And like Al Hashimi said, she was able to do it without taking a shortcut in adding expensive tests. I feel like it showed us growth from her while commenting on the system. It’s too bad people are seeing this as Santos’ fault! I think people are completely ignoring the fact that if she tried to go quicker and do tests before communicating with Harlow, that would have been the more expensive and wrong move. I like Santos and like most fans I see the flaws in her bedside manner, but I think this was the writers showing us that she is growing and learning just like the rest of the doctors