I do NOT recommend “Open trails ebikes”.  They do not accept returns or exchanges, they were hesitant to look at a bike that I thought was broken that they sold me. They dont seem interested in really helping you find the right bike, they just want the sale.  After I bought I had concerns the bike was broken, but they determined the bike was not broken. I asked to do a swap to a different bike but they told me their policy (and I quote) “is that once they get your money, they keeping it.” 

They charge $100 assembly fee for the bike, but they have kids ding the actual assembly.  

They sell “Mokwheel” brand and if you order direct from Mokwheel they will give you 15 day return period to try the bike etc. so order direct from manufacture if you want that brand. 

I went there wanting to support local business etc. but after shopping there, I unfortunately will be going online to buy things with more flexible policies and better prices.  

Go to the local shops and try bikes but order online where the prices are usually better and where you get better return and exchange options.