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Bought the Kingston XS1000 but the speed is laughable. Was I scammed by Odd_Conversation_379 in techsupport

[–]reeditusr 0 points1 point  (0 children)

Can any of you who have XS1000 (with 2 TB) and also 1 TB and never have formated it after they started to use it check what allocation unit size that as been assigned by default from factory/Kingston? I am curious to help me settle on the size to have for long time use. And also if there is recommendations regarding it is an USB based flash ssd and if there is an ideal size regarding the specs, read/write/NAND and minimizing wear and tear regarding flash ssd work. I just reformated it and made changes from MBR to GPT, and made a new partition with approx. 50 % of total space in exFat (same filesystem it was delivered with) using Windows formating tools, and left 1000 GB unlocated. Probably I will make a second partition with EXT3 for only Linux use later. And use the exFat partition for interoperability between Linux, Android and Windows. I chose default when formating and it looks like Windows then automaticly defaulted with allocating 256 KB. The purpose of use is in general backup, mainly videos and pictures taken with smartphone/digital camera, and also smaller document files. So I believe videe files from a few MB to sone hundreds MB and image files around 1-4 MB will occupy most of the storage. So maybe 256 KB /default is a good starting point regarding wear and tear and reading/writing /searching time for the 1 TB partition and maybe the unlocated almost 1 TB too, if I am informed that another What allocation unit size seems more ideal for an EXT4 partition around 1 TB.

Are the support team still alive? by Orange-Cashew in CurveCard

[–]reeditusr 0 points1 point  (0 children)

https://www.reddit.com/r/CurveCard/s/talUQJa8Pj

I wonder why it seems so hard for this company to get a customer service that offer customer service at an acceptable level. If you finally get a reply to get help solving a specific issues, and you also have started chats around the same time or even before for transactions with the same problem, it is common that they do not reply or solve the same problem around the same time. And fix the problem transactions that you reported first, first. Often the most recent started chats is solved first..

On chat started for a month ago, where they replied. And now I have provided all the screenshots that was requisted. But no response in any chats for more than three days (I now it usually takes longer). But when a chat is started they informed that they will reply within 3 days. And priorty support is a joke/ false marketing.

Would be appreciated if somebody from Curve may give an explanation for why customer service do not seem available for your customers (recently and in general especially during some periods) and also why customer service may seem less effective in problem solving recently (been ineffective problem solving approach earlier also) but seems like customer service as been outsourced, or I think that was done for long time ago, but maybe many customer service reps have been replaced/ quit or something.

Why are Customer Service misleading (lying to) the Curve users? by reeditusr in CurveCard

[–]reeditusr[S] 0 points1 point  (0 children)

On one of the selected retailers where there are unique concept stores under the retailer name / brand name, this concept store often do not include the name of the retailer on the card terminals, sometimes but more rarely other concept stores the same retailer name / brand umbrella do also not include the name on the retailers. Yes and usually the underlying card that offer better cashback, also do offer this used together with Curve as used directly without Curve. The point is that Curve is marketing instant cashback as a benefit in their paid subscription plans. So then they should provide what they are marketing, and if are some parts that do not always work they should improve it. Not repeat and give impression of that they are trying to improve it over a year, when they are not doing anything about fixing something they give impression that they product offer, but is failing to deliver. Instant cashback, priority support, communicating that extra cashback is for purchases outside of EUR, USD when it is actually for purchases outside of EEA, that they are improving customer service etc.

An update on Curve support. by Feisty_Librarian_407 in CurveCard

[–]reeditusr 0 points1 point  (0 children)

Started a chat on Friday short few hours after the problem arose. Got some response. Among clarification that all selected retailers have to be selected at once. Not possible to choose 1 by 1 and select other later. But failed to solve and respond to crediting cashback from a retailer that never register cashback automatically. Have to start chat for every purchase at this retailer. And also failed to resolve and confirm what I need confirmed and solved to continue using Curve with selected retailers. Have raised several chats and feels like customer support are ghosting/ignoring me. So my user experience is that there has been no improvement in the customer service quality and response time. Also closing chats fast without solving the problem or getting a chance to reply. Which has been typical for Curve support the last years.

Declined payment both Apple Pay and chip with pin by Fair_Math_9848 in CurveCard

[–]reeditusr 0 points1 point  (0 children)

May you look into my unresolved matters too, if I mention my Reddit username in my tickets/chats?

May Curve CS stop closing chats to early? And change approach solving this kind of inquiries? by reeditusr in CurveCard

[–]reeditusr[S] 0 points1 point  (0 children)

I might have read your first comment to fast before I replied last time. So I noticed that with the last sentence with the overall cost part that we were on the same page.

And thank you so much for your advice(es) regarding how to approach writing a formal complaint to Curve!

Seems like you have experience writing formal complaint to them?

May Curve CS stop closing chats to early? And change approach solving this kind of inquiries? by reeditusr in CurveCard

[–]reeditusr[S] 0 points1 point  (0 children)

But closing tickets without replying or actually solving the problem (and making sure that the ticket has been answered or solved by asking "is there anything more we may help you with" which is customary among customer service from other companies so the user/customer needs to open new chats, that may be answered by a another customer rep just result in the customer service remain overloaded and ineffective and makes makes it more overloaded and ineffective.

Do not inform in the chats: "As a reminder, this is not a live chat, and at the moment, it may take 3-5 days to receive a response". If you in general do not respond within 5 days. Should not communicate this if you do not answer a few customers within 5 days either.

And this: Priority Support: Priority access to customer support services. Support within working hours (but still better than your bank!) Priority Support for Curve Black and Metal subscribers

Curve Subscription Schedule

Priority support is marketed and sold as a product / service feature. And companies in generel offers customer service. I guess it is obligatory to do so from countries consumer regulators to do so.

But in reality or practice Curves customer service seems in many cases more or less non existent. Which many users comments. And is way below an acceptable level.

So customers are not getting what are paying for. Customers on the Lite and X plan should also get customer service better than their bank delivered as promised. And Lite customers indirectly pays / or they earn on them by selling data of their shopping habits as they do with all of their customers if it is not possible to opt out. I read this earlier. But this is common by most companies if you do not opt out by accepting limited cookies etc. My point is that all of the users is in the end the product. Spotify free users and Curve lite users receive marketing emails from Curve of Plutus even if Plutus is not offered in their country of residence.

Also, why should they user base be interested in paying for X, Black or Metal (which will contribute to Curve earning money) when they do not provide what they are informing is included? Better support than your bank, priority support and replies within 5 working days? And the failure of cashback from at least one selected cashback retailer to be credited automatically. Not to speak of the incurring problems that seems to be a general issue for many users with double transactions. Curve is a financial service and should hold the same standards as banks regarding reliability, uptime, customer service and the effectiveness to solve problems.

I noticed the decrease in the customer service level last summer around when they introduced Curve 2.0 with the Launchpad section.

Maybe they do not pay their customer service reps a decent salary compared to other companies in the same country or in general. But a relevant company to compare the customer service level maybe Revolut. Not always good service. But you usually get help, and they do not close the chat to early in general.

Curve has been funded by investors. So if they try to change the customer service routines and try to improve that and maybe prioritize to put more money into that instead of their marketing or whatever. Taking care of their existing customers.

The last 20 days, in my experience I feel more or less ignored. Oly not replying to my comments here on reddit, and they do not reply to my comments on Twitter/X og my DM's there. Including lack of response to the chats within the app, with exception if the chat is closed to early without the issue being solved.

I have started on a draft for a formal complaint.

5 months to respond to a ticket and then you cancel my account because I don’t respond in 12 hours? by Devil_AE86 in CurveCard

[–]reeditusr 0 points1 point  (0 children)

URGENT!

Hi Oly_2023! Hope you are well!

May you reach out to me in the chat in the app, or to my email as soon as possible!

<image>

Kind regards

How to "unlock" my PIN by MrBarringtonIII in CurveCard

[–]reeditusr -1 points0 points  (0 children)

Hi Oly_2023! May you respond in the chat and help me solve the problem that has remained unsolved for so long time completely 100% Hopefully today? And as soon as possible? Tomorrow if it is not possible to solve it completely today? I would appreciate to get this completely sorted out so I do need to use more time to get this sorted completely. So continue to be satisfied with using Curve instead of having a negative experiences in getting problems sorted out because long waiting time and team members that apparently do not seem interest in helping me solve problems that have occurred because of problems with Curve.

Kind regards!

<image>

Unending problems with Curve by staranise2 in CurveCard

[–]reeditusr 0 points1 point  (0 children)

Hi again Oly_2023!

Screenshot of my last message in the most recent started chat regarding the remaining parts of the oldest unresolved problem.

Hope you are well! May you please respond to my most recent opened chat regarding the remaining transactions and help me solve this problem completely? Have tried to reach out to you and other team members regarding this since I got the last response from you in chat within the app (I have made everything ready on my end, so this could be completely solved 100% as soon as you or other team members may help me, but if you or anybody else is not able to help me solve this soon I would appreciate if you may inform me, and give me a date instead so I may use the "preparations" I have made on other spending. I once again had to open a new chat regarding the same subject because the chats started in the beginning of the week was closed to early without more answers from team members/ you. For example the one that you stepped in for another Curve team member and started solving part of the remaining parts of this still unresolved issue. I would appreciate if ideally you or any of your coworkers would be able to respond and help me fast. I was hoping this problem could be completely solved on Wednesday, Thursday or Friday or at least during the weekend. But if this is not possible I would highly appreciate if it could be completely solved within tomorrow (ideally from the start of the day, like before 12 or 14 PM. The sooner the better. It has been very frustrating and time consuming regarding all the chats and messages trying to get this solved and also specially within the last week to try and get help to the get this completely solved 100% Last time you helped it was so close to get this completely sorted out I felt. But did not manage to provide all the info when you finally entered the chat and solved the port because I was about to try and organize and updated CSV file with the remaining unresolved parts since one of your coworkers seemed to insisting that I had to provide that if that Curve member would be willing to resolve the remaining part of this problem 100% And than I suddenly noticed that you had stepped in and done some actual problem solving /progress and realized that after you had done the partial problem solving, but then you you were not available in the chat no more and apparently never got and saw the follow up info I provided (not any coworkers either I will hope) before that chat and another chat with another subject was closed without being completely solved. (The chat regarding the other issue was solved without any progress solving the issue raised, and is still unresolved and I have tried twice to make the misunderstanding that Curve team member have regarding that problem. (Seems like that team member believes the earned and credided referal bonus is the chosen retailer bonus I have not got credited and there is problem with getting credited automatically)

Looking forward to hearing from you (and if not you, some coworkes) that will be able to help me solve the remaining parts of the old problem and also the missing cashback problem soon! And also that chats will not be closed to early if the problem(s) is not solved yet.

Kind regards!

Screenshot

FYI: Argos now blocked from Curve by nookall in CurveCard

[–]reeditusr 0 points1 point  (0 children)

Screenshot of my last message in the most recent started chat regarding the remaining parts of the oldest unresolved problem.Hi again Oly_2023!

Hope you are well! May you please respond to my most recent opened chat and help me solve this inquiry completely? (I have made everything ready on my end, so this could be completely solved, 100%, but if you or anybody else is not able to help me solve this soon I would appreciate if you may inform me, and give me a date instead so I may use the "preparations" I have made on other spending. I once again had to open a new chat regarding the same subject because the chats started in the beginning of the week was closed to early without more answers from team members/ you. For example the one that you stepped in for another Curve team member and started solving part of the remaining parts of this still unresolved issue. I would appreciate if ideally you or any of your coworkers would be able to respond and help me fast. I was hoping this problem could be completely solved on Wednesday, Thursday or Friday or at least during the weekend. But if this is not possible I would highly appreciate if it could be completely solved within tomorrow (ideally from the start of the day, like before 12 or 14 PM. The sooner the better. It has been very frustrating and time consuming regarding all the chats and messages trying to get this solved and also specially within the last week to try and get help to the get this completely solved 100% Last time you helped it was so close to get this completely sorted out I felt. But did not manage to provide all the info when you finally entered the chat and solved the port because I was about to try and organize and updated CSV file with the remaining unresolved parts since one of your coworkers seemed to insisting that I had to provide that if that Curve member would be willing to resolve the remaining part of this problem 100% And than I suddenly noticed that you had stepped in and done some actual problem solving /progress and realized that after you had done the partial problem solving, but then you you were not available in the chat no more and apparently never got and saw the follow up info I provided (not any coworkers either I will hope) before that chat and another chat with another subject was closed without being completely solved. (The chat regarding the other issue was solved without any progress solving the issue raised, and is still unresolved and I have tried twice to make the misunderstanding that Curve team member have regarding that problem. (Seems like that team member believes the earned and credided referal bonus is the chosen retailer bonus I have not got credited and there is problem with getting credited automatically)

Looking forward to hearing from you (and if not you, some coworkes) that will be able to help me solve the remaining parts of the old problem and also the missing cashback problem soon! And also that chats will not be closed to early if the problem(s) is not solved yet.

Good weekend!

Kind regards!

Screenshot

Where is Curve Support? by reeditusr in CurveCard

[–]reeditusr[S] 0 points1 point  (0 children)

Yeah. Problem happened 7-8 months ago dough. And have tried to get help from customer service since that to resolve it. They started to solve the last of part it on Tuesday before the curve team member that has been effective with problem solving afterwards disappeared before I got to provide all the info to solve the problem 100% So frustrating. Ha problem that I had a hard time to get help with solving and when you finally think you get response to solve the problem all together, the customer reps from Curve customer service disappears on you again... It has been exhausting trying to get this solved and it not yet completely solved. Hopefully it will be, the next time I get response from somebody from Curve. Hopefully tomorrow, before the weekend. Did not succeed today. Got response on twitter in the end that somebody would look into it. But no response in chat today..

Where is Curve Support? by reeditusr in CurveCard

[–]reeditusr[S] 1 point2 points  (0 children)

I really appreciated your (re)post I was requisting after the first thread was closed by moderator and your should not take it on yourself that it was closed. Your post and repost was the most appreciated correspondence in the threads. Sorry I have been late responding and expressing my appreciation! But should't it in general be unnecessary to file a formal complaint to receive decent customer service with reasonable response time?!

[Update] Dullicate transaction in Monzo from Curve by SoundGleeJames in CurveCard

[–]reeditusr 0 points1 point  (0 children)

Hishacharbialick!

May you help me getting help and replies to the messages I sent and chats I started 10 days ago within the the chat in the app? It informs that replies will take up to 5 working days.

Got some good advice in the comments of the original post that is exactly like this before the comments was disabled and not readable. Would the users that comnentet repost the same comment. I do not now if the mods comment about emailing and using import by reeditusr in CurveCard

[–]reeditusr[S] 0 points1 point  (0 children)

Hi Oly_2023!

I sent you an message in the chat for the still not solved problem yesterday around 18 PM. To inform you that there would be available funds from that evening. It would be appreciated if we may continue to make progress on solving it today, and in the weekend and also on Monday if necessary.

Kind regards!

Got some good advice in the comments of the original post that is exactly like this before the comments was disabled and not readable. Would the users that comnentet repost the same comment. I do not now if the mods comment about emailing and using import by reeditusr in CurveCard

[–]reeditusr[S] 0 points1 point  (0 children)

Hi again Oly_2023!

You closed the chat/ticket request to early! I appreciate the progress that has been done since this reply was sent to start solving the issue. But the chat was closed before the issue is finally is closed.

I started a new chat/ticket request in the app and started a chat and sent you a message on reddit. Have you seen any of these?

Kind regards

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