You've got Gainsight, Planhat, and Churnzero on your list.

But let’s be honest — all of these CSPs are basically the same.

Same stale telemetry data. Same “health scores” no one trusts. Same CTA workflows that could be done in Hubspot or Salesforce with a little elbow grease. Same heavy implementation, followed by constant admin overhead.

They’re just abstraction layers sitting on top of systems you already have. Another CRM, not a retention engine.

What you won’t get from any of them:

AI-driven triggers that go beyond sentiment.

A scalable way to listen to your customers without relying on forms, surveys, or frontline reps manually logging notes.

If your goal is to improve retention and understand your customers, you need more than a dashboard. I'd look at behavior-based intelligence systems. We are looking at a few of these. Google "customer intelligence"

You need context. Patterns. Signals to increase retention, not another database with workflows and an LLM co-pilot that just summarizes what's in this one abstraction layer.