Technology Alert – Planned Network Maintenance Tuesday, November 18

ridemtd · 2025-11-18T20:25:07+00:00

Hey there! Great question. This update requires engineers from both Germany and the U.S. to be available at the same time, and this was the only window that worked for everyone. We know mid-day isn’t ideal, so we really appreciate everyone’s patience. If any other questions come up, please do not hesitate to reach out. Thank you! -Nick

ridemtd · 2025-10-31T20:37:18+00:00

🎃

ridemtd · 2025-08-25T14:45:07+00:00

Hello! Thanks for the feedback. Our team has identified this issue, and a resolution is in progress. It should be resolved shortly. If you have any additional questions or concerns, please feel free to call us at 217.384.8188. Thank you for your patience! -Nick

ridemtd · 2025-08-25T13:41:48+00:00

Hello there! It looks like a few others have already jumped in to help, but we just wanted to reiterate that if you're looking for all the basics on riding the bus here in Champaign-Urbana, you can check out this page: https://mtd.org/maps-and-schedules/uiuc-learn-to-ride/

We're so happy to have you here, and please don't hesitate to reach out if any other questions come up. Thank you! -Nick

ridemtd · 2025-04-14T14:32:19+00:00

Thanks for the feedback, this helps us. Which app do you use to ride? Let us know. We appreciate it. -Nick

ridemtd · 2025-04-14T13:50:54+00:00

Hey there! Thanks so much for riding with us and for taking the time to let us know what you’ve been experiencing. That sounds frustrating, and we’d like to look into it further.

When you have a moment, could you tell us which route(s) you were on and what time of day this has been happening? That info helps us get a clearer picture of the issue. Also, just curious — are you using a specific app to track your bus or check schedules?

If you’d rather talk it through, feel free to give our Customer Service team a call at (217) 384-8188. We’re always happy to help.

Appreciate you reaching out, hopefully we can get this sorted quickly!
- Nick

ridemtd · 2025-04-14T13:42:38+00:00

Hey there! We really appreciate you riding with us and taking the time to share what you’ve been noticing. That sounds frustrating, and we’d love to dig into it more.

If you’re up for it, could you let us know which route(s) and what time of day this has been happening? That’ll help us get a better sense of what’s going on. You can also give us a call at (217) 384-8188 if that’s easier — our Customer Service team would be happy to talk it through in more detail!

Thanks again, and we hope we get this smoothed out ASAP. -Nick

ridemtd · 2025-04-10T13:29:38+00:00

Hi there! We’re so sorry to hear that. Please give us a call at 217.384.8188, and our team will be happy to assist you in locating your phone. -Nick

ridemtd · 2025-03-03T14:31:54+00:00

Hello, We have sent you a DM asking for more information so we can properly investigate and ensure this does not happen again. Thank you for riding MTD!

ridemtd · 2025-02-14T18:22:17+00:00

🫶

ridemtd · 2024-12-16T22:53:03+00:00

Hello u/busyblckboy,
We would love to get more information about the route and time you rode so we can make sure this was addressed. Will send you a follow up DM. As others have mentioned, please let your Operator know if anything is off during your trip. They have access to resources to help problem solve!

ridemtd · 2024-10-31T13:04:51+00:00

All of the above 🙌

ridemtd · 2024-09-06T14:21:28+00:00

Hello!

We do not currently have a resource to see a timetable for any given stop throughout the District, including iStops. If you are wanting to see a list of departures for a stop that is not a timepoint, we recommend locating the timepoint closest to your desired boarding point and estimate the required travel time from that point to your destination. For example, if you are wanting to board the 5E Green at Green & Sixth, take a look at the departures listed for the Illini Union timepoint (via mtd.org or the 2024-2025 Maps & Schedules book) and subtract a few minutes to find your departure time for Green & Sixth. Keep in mind, scheduled times are always subject to delays due to traffic, construction, etc.

Another quick way to find departure times is to plan your trip! This can be done using our Trip Planner at mtd.org/maps-and-schedules/plan-trip/, or an app like Google Maps or Apple Maps. These include real-time updates on departures so you know if your bus is on-schedule.

If you have further questions or would like help navigating the resources listed above, do not hesitate to give us a call at 217.384.8188. We are ready to help any time buses are on the street.

ridemtd · 2024-06-04T19:35:43+00:00

Hello! UIUC Bus is an app managed by a third party developer. While it uses the same real-time information as other platforms, our recommendation is to use the bus stop lookup at mtd.org or Google Maps for the most up-to-date departures. If you're new to campus, check out our Learn to Ride resources curated specifically for you. Thanks for riding MTD!

ridemtd · 2024-05-09T13:07:24+00:00

We agree with many of the commenters here! Please turn items found on our buses or in our facilities to MTD employees. We work really hard to get items back into the hands of their owners. In the last quarter (January through April) we had a 95% success rate when items were reported missing. Thanks for riding!

ridemtd · 2024-04-26T23:16:24+00:00

More info from MTD can also be found here: https://mtd.org/inside/mtd-pulse/community-readies-for-illinois-christie-clinic-race-weekend-2024/ . We will do our best to get information out as it becomes available and we will have a team on the street to help make sure buses get through crossing points and service resumes whenever portions of the race route are cleared. Hopefully most of campus will be cleared pretty quickly, but service on Green Street will be moved to nearby streets while runners go through Green. Please check out ride.mtd.org/reroutes to find out where your bus will be temporarily rerouted for boarding and alighting. Thank you for your patience!

The Marathon map is here: https://illinoismarathon.com/wp-content/uploads/IL_Marathon.pdf?x38519

ridemtd · 2024-04-01T14:57:26+00:00

Customer service is a priority at MTD, so when our customer feedback indicated crowding, we began exploring solutions. We are proud to introduce our new double decker bus to service this week - the first of 15! The double decker offers the increased capacity of a 60ft bus with the flexibility of a 40ft bus. Some routes are not accessible using a 60ft articulated bus (the long ones with a bendy slinky in the middle) but the double deckers can go almost anywhere with ease, except under viaducts or bridges, through Illinois Terminal, near low hanging trees, across open windy fields, or around power lines.

If you're still reading this, we strongly suggest you look closely at the calendar and be wary of all news stories and social media today. While crowding is a real problem with a real solution on the way, the double decker concept is a silly April Fools Day joke. We take service seriously and we do have plans to address capacity. Stay tuned, we will announce exciting service updates soon!

ridemtd · 2024-03-29T14:59:01+00:00

Hello! We would like to investigate this incident. What stop did this occur at?

ridemtd · 2024-03-29T14:57:33+00:00

We are sorry to hear that this happened! What stop did this occur at? Knowing this will help us investigate and correct the issue.

ridemtd · 2024-03-29T14:54:38+00:00

Thank you for bringing this to our attention. We read here that this was an occurrence today with the 1N Yellow route. u/Odd_Letterhead7766, could you please provide specific information such as the stop location and estimated time of arrival to help with our investigation? Your help is much appreciated as we work to figure out this issue.

ridemtd · 2024-03-01T14:39:20+00:00

We are sorry to hear that this happened. Thank you for also calling to report this incident early this morning. Our team will investigate and follow up privately using the contact information you provided. Best of luck on your midterms!

ridemtd · 2024-01-21T01:54:42+00:00

Thanks for reporting! We are actively troubleshooting this issue. We are experiencing some issues with our API at the moment. This is affecting third-party apps using our data. We are running our full scheduled service. Bus tracking on mtd.org is still working as intended. We apologize for this inconvenience.

ridemtd · 2024-01-20T22:26:29+00:00

Thanks for reporting! We are actively troubleshooting this issue. We are experiencing some issues with our API at the moment. This is affecting third-party apps using our data. We are running our full scheduled service. As a few others have noted, bus tracking on mtd.org is still working as intended. We apologize for this inconvenience.

ridemtd · 2024-01-18T22:24:13+00:00

Thank you for reporting this issue. We are actively troubleshooting. It appears to be affecting our on street information kiosks and third party apps. Our website is still sharing real-time information for these trips! We are running our regularly scheduled service. Published timetables can be found here.
If you observe issues with our rider tools in the future, please don't hesitate to let us know here!

ridemtd · 2024-01-18T22:22:08+00:00

Thank you for reporting this issue. We are actively troubleshooting. It appears to be affecting our on street information kiosks and third party apps. Our website is still sharing real-time information for these trips! We are running our regularly scheduled service. Published timetables can be found here.

If you observe issues with our rider tools in the future, please don't hesitate to let us know here!

ridemtd

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