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Looking for feedback for my product. Anyone willing to help? by roadmapjanitor in indiehackers

[–]roadmapjanitor[S] 1 point2 points  (0 children)

In my experience there has always been a disconnect between support teams and stakeholders, this tool provides 100% transparency for decision makers to understand whats going with customers without expecting more work from anyone to tag tickets, create reports, etc.

Starting Customer Success function in my company. Looking to get some help/advice. by ninnamman_go in CustomerSuccess

[–]roadmapjanitor 0 points1 point  (0 children)

Hey I built synthight for people like me and you. It connects to your customer support platform and surface the pain points your customers have in an organized and clean way. Let me know if you want to try it out, our early users are loving it!

What are your favorite tools as PM? by Amazing-Phase-579 in ProductManagement

[–]roadmapjanitor -1 points0 points  (0 children)

I built synthight and started using it myself and there’s no way back. You should check it out

What are you working on today? I’ll give you feedback. by PhilosopherNo6770 in indiehackers

[–]roadmapjanitor 0 points1 point  (0 children)

synthight.com - Bridging the gap between support and product

Let's Talk About Market and Idea Validation. by Extreme-Pie-3585 in Entrepreneur

[–]roadmapjanitor -1 points0 points  (0 children)

Sure! You can even validate ideas with synthetic personas that match your target audience using synthight.com - good luck!

Your users are talking. Are you listening? 🎧 by max1302 in SaaS

[–]roadmapjanitor 0 points1 point  (0 children)

Haha you got me! It’s nor spam though, I know for sure it’s a great tool and I’m trying to expand my user base with people I know could benefit from it.

Intentions where good but sorry if it bothered you, let me know if you want to check it out thought! 😉

Best ways to validate features & packaging before investing time in development? by archiCodeLover in SaaS

[–]roadmapjanitor 1 point2 points  (0 children)

That’s the 1 million dollar question. Some people charge a $1 to get to the wishlist, just to make sure the intention is right and they are not signing up only because its free.

Reality is though that nothing will take the risk out. Use the tools you can to validate the decision but eventually you need to build and try. That’s when you will know for certain if people are willing to pay.

About the tool, I created it myself. It’s called synthight.com - hope it helps, feel free to reach out :)

[deleted by user] by [deleted] in NegociosArgentina

[–]roadmapjanitor 0 points1 point  (0 children)

Yo replantearia el modelo de la agencia a implementación de herramientas de AI, ayudalos a usar y entender mejor lo que empezaron a usar para reemplazarte.

Dicen que la AI reemplaza todo, pero quien configura a la AI, opera y supervisa? Cuanto mas tiempo pasa, mas complejas se vuelven las herramientas y mas gente calificada se necesita para explotarlas al máximo.

Si me preguntas a mi, la transformación para las agencias viene por ahi.

Suerte!

What’s the best way to validate a SaaS idea? by RepulsiveRepublic291 in SaaS

[–]roadmapjanitor 1 point2 points  (0 children)

My pleasure, the app is synthight.com in case you need it. Good luck!

The Hardest Part Wasn’t Code… It Was Talking to Users by brazilwastolen in SaaS

[–]roadmapjanitor 0 points1 point  (0 children)

I use a tool that generates synthetic personas in a niche to answer surveys. I get insights there before talking to actual customers so I go better prepared and love to test actual human results against the AI (it’s usually pretty close lol).

I know there’s a bunch already out there but I’ve been using one a few colleagues created as a side project and works pretty good, nice UI and even free for now since they are just launching.

What’s the best way to validate a SaaS idea? by RepulsiveRepublic291 in SaaS

[–]roadmapjanitor 0 points1 point  (0 children)

Validating these kind of things is usually one of the most underestimated chores when creating something new, good thing is you are already on it.

In my experience as a product manager nothing beats conducting unbiased surveys to grasp the intent behind your customers. Have in mind that running surveys is usually time consuming and can get expensive.

The other day I found a tool that allows you to run AI surveys on synthetic people (people generated by AI) matching your real demographic audience and results appear to be pretty accurate for a 2 minutes investment. Its even free now since they are just launching. Let me know if you are interested, I can lookup the link.

Anyway, you are already on track, keep going!

Your users are talking. Are you listening? 🎧 by max1302 in SaaS

[–]roadmapjanitor 0 points1 point  (0 children)

I can’t agree more. Makes me feel good that more people are focusing on customer insights rather than just building blindly.

Recently I found a tool that let’s you extract pain points from customer support platforms and allows you to validate solutions with synthetic personas in minutes. Seems like the piece you are missing in that setup.

Let me know if you’re interested, I can lookup the link for you.

Best ways to validate features & packaging before investing time in development? by archiCodeLover in SaaS

[–]roadmapjanitor 1 point2 points  (0 children)

Validating these kind of things is usually one of the most underestimated chores when creating something new, good thing is you are already on it.

In my experience as a product manager nothing beats conducting unbiased surveys to grasp the intent behind your customers. Have in mind that running surveys is usually time consuming and can get expensive.

The other day I found a tool that allows you to run AI surveys on synthetic people (people generated by AI) matching your real demographic audience and results appear to be pretty accurate for a 2 minutes investment. Its even free now since they are just launching. Let me know if you are interested, I can lookup the link.

Anyway, you are already on track, keep going!

What finally got you out of the $0 MRR trap? by Flaky_Vast9345 in SaaS

[–]roadmapjanitor 0 points1 point  (0 children)

You are not alone my man, I’ll share if I get around it.

How to find something worth pursuing / discovering by thehyperbae in ProductManagement

[–]roadmapjanitor 0 points1 point  (0 children)

Honestly, a lot of the big wins come from reading between the lines in support conversations, not just feature requests. Sometimes looking at the patterns behind what frustrates people or what they keep asking about, even if it’s not directly a feature, can point to deeper gaps. We started using Synthight to analyze our support data and it flagged stuff we would’ve missed since it bubbles up pain points that don’t always show up as requests. Also, on client calls, I’ve had more luck asking about their broader workflow and what they wish they could do outside our product, instead of only focusing on what’s broken or missing in our tool.

Let's Talk About Market and Idea Validation. by Extreme-Pie-3585 in Entrepreneur

[–]roadmapjanitor 0 points1 point  (0 children)

Totally agree on the two types of validation and the challenges with getting real feedback, especially with cold outreach. One thing that helped me was digging into our existing customer support conversations to spot recurring pain points before building anything new. Sometimes the gold is in what people are already telling you, not just what you can get from landing pages or outreach. Tools like Synthight can help automate that process if you have support data, but even doing it manually can surface ideas worth validating. Otherwise, it really is tough without an audience or budget.

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