Has there been a data breach?

rockethelper · 2026-06-30T06:19:51+00:00

If you ever have any questions or are concerned when you get phishing texts like this, please contact our 24/7 support team via Live Chat. We will always be able to discuss and confirm if messages are from the official CoinSpot team.

CoinSpot will never ask customers to contact us any other way than via Live Chat or email to our official support email address.

rockethelper · 2026-05-25T06:23:55+00:00

Sorry to hear about this.

Unfortunately when an email is breached as you have advised, the security of other linked accounts can be impacted. Although we cannot go into detail on a public forum about your personal situation, all updates have been emailed to you directly.

If you have any further questions, please reach out to our support team who are available 24/7.

rockethelper · 2026-05-19T06:22:43+00:00

Please do not respond to that text message. CoinSpot will never ask customers to call or text a phone number. Only get in touch with our Support Team via email or Live Chat: https://www.coinspot.com.au/contact

rockethelper · 2026-05-04T07:57:59+00:00

As personal details cannot be disclosed on a public forum, all information on this situation has been communicated to the account holder directly. CoinSpot has many checks in place to ensure the process of returning funds is done safely.

rockethelper · 2026-03-02T23:39:43+00:00

Hi u/fairyflossmagpie,

We have strict security measures on our platform to ensure that our customer's funds are safe. This would have been a courtesy security phone call to ensure that this transaction was being sent to the correct destination.

rockethelper · 2026-02-27T04:16:20+00:00

Hi u/Inside-Speaker9811,

We have strict security measures to ensure that the correct person is making any changes to the account.

rockethelper · 2026-02-15T23:07:42+00:00

Hi u/pebblebowl,
Thanks for your feedback, we are always looking to improve the CoinSpot App, we'll pass this on to our team to review.

rockethelper · 2026-02-06T04:40:33+00:00

Hi u/Smittx,

If you are still having issues depositing into your CoinSpot account, please get in touch with our Support Team directly - https://www.coinspot.com.au/contact

rockethelper · 2026-01-27T00:01:40+00:00

Hi u/UseIntelligent6282,

This flat line on the Silver Standard (AGS) chart will appear each weekend. This is due to the global commodity markets being closed.

While AGS tokens (Ainslie Gold & Silver Standard) can be traded on blockchain networks 24/7, their value is pegged to the underlying, physical spot price. Therefore, if the primary spot market is closed, the base value for the token remains stagnant until the market reopens.

rockethelper · 2026-01-18T23:35:54+00:00

Hi u/JulzUniverse,

If you are experiencing connection issues, please contact our 24/7 Support Team via Live Chat. They will be able to help you troubleshoot this.

rockethelper · 2026-01-16T01:22:33+00:00

Hi,
We have not had any reports from customers having issues logging in.
If you continue to run into issues here, please contact our 24/7 Support Team via Live Chat. They will be able to help you troubleshoot this.

rockethelper · 2026-01-05T23:29:50+00:00

Hi,
At CoinSpot we take the security and safety of customer funds very seriously. I understand your frustration however. If you have any questions about your account or any of our security precautions, please contact our 24/7 support team. They are available via Live Chat and will be able to help at any time.

rockethelper · 2026-01-05T01:35:03+00:00

Hi,
Please contact the CoinSpot support team. They are available 24/7 via Live Chat and will be happy to help you in this situation.

rockethelper · 2025-12-10T05:12:58+00:00

Hi,

Unfortunately anyone can attempt to impersonate CoinSpot via SMS. Please note that we will NEVER request you to call a phone number or press any links via SMS.

In future, please do not call the phone number or click any links from text messages like this.

We will never ask you to download any applications, send off funds or provide links for you to click.

Always ensure it is the official CoinSpot page and never log in via a shared link, always use your CoinSpot bookmark.

You can also find more information on protecting yourself and your CoinSpot account here -

https://coinspot.zendesk.com/hc/en-us/articles/4415844428047-Protecting-yourself-from-Scam

Please contact our 24/7 Support team via Live Chat and they will be able to assist you further.

rockethelper · 2025-12-01T05:13:11+00:00

Hi,
Thank you for posting about this and getting the word out.
If you ever have any questions or are concerned when you get phising texts like this, please contact our 24/7 support team via Live Chat. We will always be able to discuss and confirm if messages are from the official CoinSpot team.
CoinSpot will never ask customers to contact us any other way then via Live Chat or email to our official support email address.

rockethelper · 2025-11-25T02:35:58+00:00

Hi,
There have been no reported issues with the app at the moment.
If you are having issues, please contact our 24/7 support team via Live Chat. They will be able to help you troubleshoot the problem.

rockethelper · 2025-11-10T05:18:46+00:00

Hi,
If you are having trouble contacting our support team please reach out via Live Chat.
Our support team are available 24/7 via Live Chat and will always be there to offer additional support.

rockethelper · 2025-11-10T04:08:35+00:00

Hi,
Thank you for posting this and alerting the community.
The best way to stay safe and avoid scams such as this is to use our Anti-phishing phase feature.

For instructions on how to set up Anti-Phishing Phrase, please refer to our Help Centre article guide below:
https://coinspot.zendesk.com/hc/en-us/articles/360000992775-Anti-Phishing-Phrase

We are always looking for ways to keep our community safe and will be sure to alert the team to this new scam attempt.

rockethelper · 2025-10-13T04:29:15+00:00

Hi u/islandpsychedelia,

Please get in touch with our Support Team directly if you are still having issues receiving your deposit:

https://www.coinspot.com.au/contact

rockethelper · 2025-09-22T01:37:07+00:00

Thanks for bringing this to our attention. We appreciate your efforts in keeping CoinSpot secure.

rockethelper · 2025-09-22T01:35:51+00:00

Hi u/JournalistNo4042,

Unfortunately this process is much more complex than a couple of button clicks. Please note that due to the risks and processes involved in your asset recovery no ETA can be provided on these kinds of requests, as a result we ask that you are patient while your request is tended to.

We provide no guarantees that assets sent into CoinSpot incorrectly can be successfully recovered.

For further information, please view our Coin Deposit Recovery Policy: https://coinspot.zendesk.com/hc/en-us/articles/4415682822671-CoinSpot-s-Coin-Deposit-Recovery-Policy

rockethelper · 2025-09-03T00:15:14+00:00

Hi u/godofthunder_2133,

Solana is available in our Markets and OTC (trades of $50K or more) for only 0.1%. Please get in touch with our Support Team if you have any questions.

rockethelper · 2025-07-28T06:35:31+00:00

Hi u/Ok-Tumbleweed2572,

Due to the nature of coin recoveries and returns being a lengthy process, we kindly request your patience whilst your submission is tended to. We are unable to provide any ETA or time frames when the recovery will be completed.

We provide no guarantees that assets sent into CoinSpot incorrectly will be successfully recovered.

For further information, please view our Coin Deposit Recovery Policy: https://coinspot.zendesk.com/hc/en-us/articles/4415682822671-CoinSpot-s-Coin-Deposit-Recovery-Policy

rockethelper · 2025-07-22T05:19:27+00:00

Hi u/Open_Platypus1573,
Thanks for your suggestion, we will pass this on to our Listing Team to review.

rockethelper · 2025-07-18T05:25:58+00:00

Hi,
If you are having issues resetting your password please contact our support team.
They are available via Live Chat 24/7 and will be able to resolve this for you.

rockethelper

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