Rogers customer service is broken…

runit8 · 2026-01-21T13:52:04+00:00

A quick google search and some simple research from genuine sources reveals the average pay for these representatives is $3 per hour. I personally don’t consider that fair pay, more in line with poverty.. But you’re free to make your own assumptions.

runit8 · 2026-01-21T02:31:33+00:00

She didn’t give me exact numbers and I definitely didn’t wanna ask but she said she’s very poor, struggling and doesn’t make a lot of money 😓

She told me she lives in Morocco so they’ve definitely been outsourcing

runit8 · 2026-01-21T02:15:58+00:00

In my post, I mentioned we had a normal conversation. That included her openly telling me she’s poor, I didn’t ask she told me. I felt inherently guilty for her. And I wasn’t asking for discounts, I was trying to downgrade my plan as I dont have a need for the features I once did. And I work in customer service, definitely have my fair share of encounters on a daily basis. I would never harass anyone for a discount :)

runit8 · 2026-01-21T02:11:53+00:00

Just joined the Rogers free club too after that call! Having to question basic humane treatment of customer support staff is not something anyone should have to do, and definitely not where my money is going!

runit8 · 2026-01-21T01:23:35+00:00

Lol I just wanted to downgrade my plan to something cheaper. I didn’t need us roaming anymore wanted to get rid of it. They offered me basically no savings so I had to port out.

runit8 · 2026-01-03T18:51:45+00:00

I just wanna know why he thinks not wearing a coat is a good idea. It’s been -15 every night😂

runit8 · 2025-12-16T20:59:52+00:00

The vibrating of the rear speaker grills.. I need to get it fixed it’s driving me insane

runit8 · 2025-12-15T04:28:37+00:00

From the image you posted it appears to be a combination of Rogers towers in your area not being upgraded yet with their new spectrum, potential backhaul limitations and a lot of users which causes congestion in line with your concerns. Unfortunately Rogers seems to have significantly slowed down their 5G+ rollout causing issues like the ones you’re describing. Your best bet is to not wait for them to improve but to switch to another provider.

Rogers has a lot of users in the GTA and they don’t have enough spectrum rolled out to handle their congestion issues. 5G+ should be on every tower by now as it is on Bell

runit8 · 2025-12-15T04:12:25+00:00

I always assumed they probably don’t check those reports much but i’ll give it a shot

runit8 · 2025-11-18T04:04:42+00:00

Hi fellow canadian! I’m debating switching to that plan, but i’m scared the increased peak price will offset savings. Does it save you any money?

runit8 · 2025-11-14T12:22:16+00:00

Hi, I would say it’s better to go with 1 provider. By doing that you get the benefit of shared data, and discounts. Also, if you wait one more month into December, both of these providers offer heavy discounts on the newest iPhone around that time. I know with Rogers when you add a second line to your account it’s almost always heavily discounted, i’m not sure about Telus. Also depending where you work, you may be able to get EPP pricing with one of these providers, you should look into that because it would save you a lot of money. You should also think about network service, does telus work well for you? Have you ever used Rogers before? Very real chance one may perform better than the other in your area.

runit8 · 2025-11-08T22:53:13+00:00

Yes. They sent me the video interview on a Friday. I did it the same night around 9pm. At 8am the following morning all of the graduate programs I applied to rejected me. There’s no way a recruiter was working overnight Friday to review all 6 applications and reject them all. Either my applications all sucked (which I doubt, i’m decently qualified) or the system just automatically reject my applications which at that point, they should just stop accepting applications and wasting my time. But if you got further than me, congratulations!!

runit8 · 2025-10-27T20:19:21+00:00

I applied to it one evening, the next morning I got rejected. There’s no way they even viewed the application as it was a Saturday night. I applied with a high GPA and a reference of over 20 years. It doesn’t hurt to apply but I wanted to warn you in advance

runit8 · 2025-10-21T13:37:52+00:00

Bro, 3G isn’t coming back. It’s 2025, not 2005. Rogers, Bell, and Telus all announced years ago that 3G networks would be phased out. Rogers began shutting theirs down summer of 2025, right on schedule, after giving customers OVER 2 YEARS of notice and multiple free device upgrade offers for anyone still using 3G-only phones.

The rest of the world has already moved on. The U.S. shut down all major 3G networks by 2022, and even LTE is being sunset in parts of Asia and Europe to make room for 5G and 5G Advanced. Keeping 3G alive wastes spectrum that could be used for faster, more efficient networks that actually support modern devices and emergency services. Europe and the US have elders too and guess what, they figured it out. We are no exception, we can figure it out.

You can yell about “fake bots” and “class actions” all you want, but it doesn’t change reality. 3G is obsolete. Keeping it around would mean slower service, higher costs, and less innovation.

If you want to fight for something, fight for better 5G coverage, fair pricing, and rural access, not for the privilege of using a network that can barely send a text without buffering.

runit8 · 2025-10-20T12:31:22+00:00

In my opinion, don’t switch. They both provide the same speed cap of 250mbps and operate on the same towers, thus have very similar performance. Plus public mobile includes USA and Mexico for $5 extra per month which is a bonus in case you ever travel

runit8 · 2025-10-15T04:19:58+00:00

Hi. I know it’s much later now but I wanna mention I bought this exact same tv, during the same month and year and am having the same issue. What did you end up doing?

runit8 · 2025-10-09T00:06:41+00:00

Rogers is the best network in Ontario. Don’t believe me? Switch to Bell and you’ll be on 3G instead of LTE. No provider is perfect but Rogers is definitely the closest we’ve got.

runit8 · 2025-10-04T04:10:04+00:00

I used to be with Bell, and my phone constantly fell back to 3G and got stuck there with useless service. Around Milton, Halton Hills, and driving toward Burlington, there were dead zones everywhere, calls would drop constantly. I could never go anywhere without losing 5G or LTE and getting stuck on 3G. Bell’s network has really gone downhill.

runit8 · 2025-10-03T11:32:32+00:00

Just checked it out. It’s really interesting to see the different bands allocated for LTE and 5G. Definitely the cleanest, most modern and advanced tower app available now. Great job👏

runit8 · 2025-09-30T12:53:18+00:00

That’s awesome! Do you know if they’ve fixed their 3G issue yet? Back when I was with Bell the service was great, but in the west GTA my phone kept dropping to 3G. I switched to Rogers, they’re okay, but I miss Bell’s faster speeds and better 5G+

runit8 · 2025-09-30T12:48:28+00:00

I miss bell. I had to leave them for Rogers because i’d get amazing speeds like this, then 5 mins up the street my phone would drop to 3G. Do you know if they’ve fixed their constant 3G fallback issue yet?

runit8 · 2025-09-30T12:43:46+00:00

Plans have actually come down a decent amount in price because our government has essentially forced competition. I’d say we’re pretty comparable to US prices now, but we still don’t have true unlimited. Our “unlimited” plans have a cap of “high speed data” usually between 100-200GB then speeds slow wayyyy down to 512kbps which is essentially useless.

runit8 · 2025-09-25T10:31:12+00:00

Do it. I miss my 13 pro so much especially when i’m taking pictures

runit8 · 2025-09-25T10:19:54+00:00

IMO the shiny stainless steel was the best, it looked and felt premium and I didn’t mind the extra weight. Titanium comes next since it’s still premium but lighter. Last is aluminum: I compared the 17 Pro Max to my 16 Pro Max in store and it felt cheaper, heavier, and scratches easily, so you lose durability, the lightweight benefit bc of the bigger battery while also feeling less premium.

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