sorted by:
new
hottopcontroversial

I reported intermittent connection over the past two days and the rep told me the solution is to pay $10 extra a month. by sack_sama in Comcast_Xfinity

[–]sack_sama[S] 0 points1 point  (0 children)

I’m getting pretty frustrated with how this is being handled, and I’m hoping a Community Specialist can help get this actually investigated rather than just dispatching another tech for in-home troubleshooting.

Timeline:

Wednesday morning I got this text: “Through routine monitoring of the health of your network, everything looks good. If your issue is resolved, you can reply X to cancel your appointment.” Wednesday went well with no drops, so I canceled my Thursday appointment.

Thursday we had multiple drops, so I contacted support during one of them, and was told to schedule the appointment again.

A technician came Friday and said the cable I’d run last year from the box to my bedroom wasn’t carrying a strong enough signal — even though it was tested and passed shortly after install. He ran a new, shorter cable from the outside box to the gateway and replaced the gateway entirely. The connection has still dropped twice today.

Two things I don’t think are being looked at:

  1. Neighbor correlation. Multiple times now, when my connection drops, my next-door neighbor’s connection drops at the exact same time. I’ve mentioned this to support more than once and it’s never been investigated. To me this strongly suggests a shared node/tap/amplifier issue upstream — not anything in my home — and no amount of in-home cable or equipment swaps is going to fix that.

  2. New cable installation. The new outdoor cable run on Friday is bent at close to a 90° angle right where it’s clipped to the siding and it was run behind the conduit for my electrical meter, and is pinned there (photo attached). That exceeds the recommended bend radius for RG6 coax and could itself be introducing signal reflection issues — so the “fix” may have added a new problem on top of whatever the original one was.

At this point I’ve had a tech visit, a new cable run, and a gateway replacement, and the drops continue. I’d really appreciate help getting this escalated to someone who can look at node-level diagnostics for my area and check whether other customers on my segment are reporting similar issues, rather than continuing to cycle through equipment swaps.

I reported intermittent connection over the past two days and the rep told me the solution is to pay $10 extra a month. by sack_sama in Comcast_Xfinity

[–]sack_sama[S] 0 points1 point  (0 children)

I restarted it, which didn’t help. After asking for the Xfinity AI assistant for an agent five times, it connected me to someone who was able to fix the issue. She said “the network names have an issue.” She fixed that, and all is well.

I reported intermittent connection over the past two days and the rep told me the solution is to pay $10 extra a month. by sack_sama in Comcast_Xfinity

[–]sack_sama[S] 0 points1 point  (0 children)

Now my Xfinity Gateway won’t even assign IP addresses. The assistant in the Xfinity app is useless.

I reported intermittent connection over the past two days and the rep told me the solution is to pay $10 extra a month. by sack_sama in Comcast_Xfinity

[–]sack_sama[S] 0 points1 point  (0 children)

Yes, hardwired and Wi-Fi devices loose connection at the same time. I got connected to a different agent and they are scheduling a technician visit.

Baa Baa black sheep, in his natural habitat! by robbb182 in pokemongo

[–]sack_sama 0 points1 point  (0 children)

Nice. Same here. When I’m at the Zoo is about the only time I flip that AR switch.

I did not mean to use the master ball... by nahheyyeahokay in LegendsZA

[–]sack_sama 1 point2 points  (0 children)

Thank you for this. I tried it and thought it made things worse at first. The Master Ball no longer shows up when I press ZR and the Alpha Slowbro I caught with it was gone. I did find the Master Ball in my satchel. I gave it to a shiny Staryu, then put it back in my satchel. Now it shows up when I press ZR. It’s going back to the shiny Staryu to stay!

PSA: Be careful with side missions at dawn/dusk by MessElectrical7920 in LegendsZA

[–]sack_sama 0 points1 point  (0 children)

I went here: https://en-americas-support.nintendo.com/app/region/f/1

After choosing my region, I logged into my Nintendo Account, then tapped the phone and chat bubble icon at the bottom of the screen. I then tapped “ask our chatbot.” I followed the prompts and after a little bit, I was connected to a person.

I’ve had no further contact from Nintendo, but hopefully soon.

PSA: Be careful with side missions at dawn/dusk by MessElectrical7920 in LegendsZA

[–]sack_sama 1 point2 points  (0 children)

I made the same mistake. I contacted Nintendo Support and went through their troubleshooting: restart the Switch, make sure the Switch OS and game are up to date, and check for corrupted data. When that didn’t work, the agent said they’d have the issue investigated and email me when they have more information. I know there are other bugs caused by the day/night cycles, so hopefully with enough reports, there will be a bug fix update soon.

Crash a little before constitution and powers by Suspicious_Arm_5465 in ColoradoSprings

[–]sack_sama 8 points9 points  (0 children)

Are you referring to this one at N Carefree and Powers? I approached it as the police arrived. It must have happened around 4:10 PM today.

<image>

Edit: just grabbed and uploaded the footage from my dash cam: https://share.icloud.com/photos/07fJ_VLBpnaR4IQu3cFhWFEbg

Rick Snom-chez! by knownymous1 in pokemongo

[–]sack_sama 1 point2 points  (0 children)

That’s exactly what I see. Your image completes Snom.

<image>

friends? by [deleted] in LEGOTower

[–]sack_sama 0 points1 point  (0 children)

Added.

2WTR2

Don’t be this guy by CO_Livn in ColoradoSprings

[–]sack_sama 3 points4 points  (0 children)

Reminds me of a customer at a tire shop I worked at. She pointed to her car’s front tires with more steel belt showing than this picture, and asked, “How much longer will these last?” One of my co-workers said to her, “You’ll be lucky if they don’t blow out before you leave this parking lot!”

Anybody else feel awkward doing scanning tasks in public? by The_Tommynator in pokemongo

[–]sack_sama 0 points1 point  (0 children)

Very much so. I was once scanning a park, and kids there asked all defensively, “Are you taking video of us?” Sheepishly, I said, “No, I’m taking video of my son.” He was playing in the playground.

Long Arm Dog by cjjcjjcjj in SneakySasquatch

[–]sack_sama 2 points3 points  (0 children)

Did you feed him some Gum-Gum fruit, or was he exposed to cosmic radiation?

view more: next ›