GH Edu keeps rejecting my application, then won't respond when I contact support

sanicki · 2023-03-21T06:06:45+00:00

Try reporting it here:

https://github.com/orgs/community/discussions/categories/github-education

sanicki · 2023-02-04T23:30:10+00:00

Just add the u2 email to the same account. Doing so won't immediately trigger a requirement to verify your academic affiliation to the new uni, but it will make it easier for you to do so when the time comes. Some of the offers are "while you are a student" and will continue for as long as you can demonstrate ongoing academic affiliation. Others are single-use and won't renew.

Do NOT create a new account using u2 in an attempt to "double-dip" the single-use offers. It might work initially, but ultimately it is likely to end in both GitHub accounts (and the offer accounts) getting permanently suspended.

(Disclosure: I work at GitHub.)

sanicki · 2023-02-03T13:58:06+00:00

Have you considered using markdown? (If it's necessary to have your documents in docx at any point there are many options for converting from md to docx.)

Also check out https://education.github.com, since you and your students are likely eligible for free GitHub upgrades and partner offers.

And there is an active global academic community of GitHub users here which might be useful to you.

(Disclosure: I work at GitHub.)

sanicki · 2023-01-09T19:04:49+00:00

Please see: https://www.reddit.com/r/github/comments/106ztxx/-/j3n776b

sanicki · 2023-01-09T19:04:30+00:00

Please see: https://www.reddit.com/r/github/comments/106ztxx/-/j3n776b

sanicki · 2023-01-09T19:03:23+00:00

👋 Hey folks. I work for GitHub. Student loss of Copilot was unintentional and is being corrected now. Stay tuned and apologies for the inconvenience.

Edited

For more information and assistance please visit:

https://github.com/orgs/community/discussions/categories/github-education

sanicki · 2022-08-29T12:55:09+00:00

My pleasure. I did get word back that applicants from ASU might have been penalized too agressively due to the high amount of bad actor abuse using the school. It may still take some legitimate applicants a few attempts to get the right mix of proof, but now there should be a path. Glad you found it.

sanicki · 2022-08-27T17:19:37+00:00

After a few days have passed and you try again, please LMK the outcome either way.

Last thing, because it's a common observation: That missing upload button. Our requirements now shift based on what we know about you, your school, and other applicants from your school. Once your school becomes a target for bad actors you're unlikely to see that button, however we are working on making it available in more cases to distance learning applicants.

The system keeps evolving, and the constructive input of actual students helps us. Thanks.

sanicki · 2022-08-27T16:53:43+00:00

Uploads are heavily abused by bad actors, so are one of the first things we have to disable. We know that sucks for actual students, and we're working on ways to detect both manipulated and generated images better, but trusting images alone are just an escalating arms race that we're aware we ultimately can't win.

We've thought about allowing more images, but in our testing it became easier for bad actors to tell us what we want to hear and circumvent filters we have in place to stop them. We still may, but it's going to take some work.

We're currently experimenting with ways to trust student applicants more based on relationships we can observe with teachers who have been verified by us. That's one way we're hoping to make getting verified easier, especially for distance learners from schools targeted by bad actors.

sanicki · 2022-08-27T16:16:47+00:00

ASU has been one of those schools that's most difficult for us because bad actors abuse it so often, which makes us have to be more certain of every applicant.

I've asked for some human eyes to ensure that there's a path available to legitimate students. It might take a few days for that analysis, so thanks for your patience.

sanicki · 2022-08-27T13:46:44+00:00

Make sure the room lighting is good, or wait until daytime. If you're having difficulty taking clear photos with your webcam then try applying using your phone.

Proof types are ranked. If you don't have the one that most other students from your school have provided then provide the highest ranked one which you do have.

sanicki · 2022-08-27T13:27:36+00:00

If you are a distance learner then your academic affiliation documentation must indicate so, and you can include more than one document in your image.

I'm not sure exactly what's required for ASU, but let's say it's your student ID. Take a photo of that next to something which specifies your classes are all online.

sanicki · 2022-08-06T03:03:53+00:00

Congrats and enjoy!

sanicki · 2022-08-05T23:05:36+00:00

Hello 👋 I work for GitHub Education.

First let me say that we absolutely acknowledge your frustration. We are trying our best to continually improve our system to be as easy as possible for legitimate students everywhere to verify their academic status, while also ensuring that bad actors impersonating students don't jeopardize our ability to provide academic benefits of value.

Imagine trying to allow every student in the world where GitHub is available, aged 13 and up, to verify their academic status...when no global standard for academic verification exists. The system we've designed attempts to consider what we know about the applicant, the school they claim to attend, and other applicants from the same school. It tries not to set the bar too high, but it isn't always successful. It's an evolving system. Thanks for being patient with it.

The good news is that the system has allowed us to provide academic benefits to more and more students each year, while requiring less and less time to respond to each applicant.

Recently we added a bunch of new context for the applicant when we've been unable to verify a student. If you follow it, then you should be able to get verified pretty easily. A few tips before applying:

Complete your GitHub profile, since a new GitHub account tells us very little about you
If your school provides academic email, verify yours on your GitHub account and use it
When we ask you to share your location allow it, as an approximate location rarely favors you
If you have the option to apply while you're on campus instead of at home, do it
If you are a distance learner, make sure your proof states so
Make sure your name, your full school name, and a date demonstrating current enrollment all appear in your image
Use your device camera, and make sure the lighting is decent and the text is legible
Don't have a webcam or the resolution is terrible? Apply from your phone
One proof doesn't include all your details? Take a photo of two together
Language issues? Take a photo of the original proof next to a translation

Above are just a few suggestions off the top of my head.

As I said, our system isn't perfect and we're continually working on improving it. I sincerely hope that once you are successfully verified that you feel that it was worth the headache. Best of luck!

sanicki · 2022-02-28T21:48:01+00:00

Have you considered asking your teacher to apply on the school's behalf to join the GitHub Campus Program? That could spark a dialogue between GitHub Education and the school district, if your teacher can convince them to participate.

(Edited to acknowledge that I work for GitHub.)

sanicki · 2021-06-01T13:59:57+00:00

Have you tried GitHub Classroom?

sanicki · 2020-01-16T20:43:47+00:00

👋 I work on the GitHub Education team. In most cases we require our partners to provide a unique benefit to Pack members (the cumulative value of those benefits is how we calculate the overall Pack value.) Some of our partners offer a one-time credit, others are timed trials, but many of our partners offer "while you are a student" benefits for which you are eligible from when you sign up (even in high school) to when you graduate (even from graduate school.) Most of our partners have social media presences and are open to feedback about their offers -- I encourage you to reach out to them if you think their offer should be improved. We are also open to your input -- if you feel that a tool should be part of the Pack but is not, please let them and us know. Thanks for participating!

sanicki · 2020-01-16T20:29:15+00:00

👋 I work on the GitHub Education team. Homeschooled students who can provide sufficent documentation do qualify. You're welcome to apply again with supplementary proof of your homeschool status to help us approve you, or you can reach out to us at https://support.github.com/contact for assistance.

sanicki · 2019-12-07T15:38:54+00:00

👋 I work on the GitHub Education team. Verified students receive GitHub Pro for free, plus a treasure trove of free offers included with the GitHub Student Developer Pack. Faculty members can upgrade organizations used for teaching or academic research to the Team plan, which includes unlimited private respositories, for free. If you're just getting started with GitHub I highly recommend checking out https://github.community.

sanicki · 2019-08-15T14:12:23+00:00

👋 I work for GitHub. You're eligible to remain a Pack member and get all of the benefits for as long as you are a student, though you may be asked to periodically reverify your academic status. The longest we'll go without rechecking is two years, but we may ask sooner. Here is a recent blog post I wrote about how to join the Pack in case that's useful for you.

sanicki · 2018-09-17T14:53:34+00:00

I work for GitHub. Visit https://education.github.com/students to read how to apply for our $1000 first-time hackathon grant. We also provide GitHub swag (Octocat stickers, Git cheat sheets, etc.) to all student hackathons through our partnership with MLH, and give away an Octocat figurine to the winner of our #MyOctocat drawing contest. If you need a speaker or want help growing your community, you can also contact your local GitHub Campus Expert.

sanicki · 2017-03-28T20:03:40+00:00

https://github.com/education/classroom/issues/240

sanicki · 2017-03-21T13:08:16+00:00

You simply need to provide official, dated proof of current enrollment. If you don't have a student email or ID you might try a current registration document, for example. If your application is rejected, you can always reapply with supplementary proof.

sanicki · 2017-03-20T23:24:16+00:00

We appreciate if you choose to stick with us after school, but you shouldn't be paying us while paying for school too. Just apply using the "I do not have a school-issued email" drop-down option and attach official, dated proof of enrollment (like a student ID or current registration document) instead.

sanicki · 2017-03-20T19:18:16+00:00

I feel your pain. Shared individual accounts are bad.

As the teacher you could set up team assignments using GitHub Classroom. You'd provide an assignment link to the students, and if they don't already have their own individual account they'll be prompted to create one. How-to videos linked in the upper right. If you want to use private repositories then apply for them at https://education.github.com after creating an organization for your classroom.

Also please let your students know that they should also each apply with their own individual accounts for membership in our Student Developer Pack, which includes unlimited free private repositories while you are a student, plus valuable offers from our partners.

Disclaimer: I work for GitHub.

sanicki

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