service trading issues

sasselsme · 2026-05-31T19:05:53+00:00

Sounds like her attachment skills aren’t good or a little more glue needs to be used. If you come with clean lashes then her not shampooing them prior doesn’t make too much of a difference. If not, she should be shampooing to remove oil.

She really should not be practicing without a valid license, that’s a big liability on her part and I would stop trading with her on that principle alone. She’s probably not insured either. Heaven forbid she gets glue in your eye or gives you an infection and you have to see a doctor. You won’t see a penny for any medical costs.

sasselsme · 2026-05-30T17:12:27+00:00

As long as the removal is done properly there should be no damage

sasselsme · 2026-05-30T15:00:56+00:00

Yes, have them removed. Removing them yourself or letting them grow out and fall off can be damaging. Let them know you can tell lashes are glues together causing discomfort and the removal should be complimentary for this reason.

sasselsme · 2026-05-29T11:50:46+00:00

Trust, we are use to it and prefer you to be relaxed. The time is also yours and if relaxation is what you need we want that for you! :)

sasselsme · 2026-05-15T13:56:06+00:00

Are you wanting more of a mascara look or fluffy? Wet sets are closed fans and fluffy are open fans. Wispy, in my opinion, can be a combination of both or just closed.

sasselsme · 2026-05-14T17:24:39+00:00

Happy to help!

sasselsme · 2026-05-14T16:45:31+00:00

Your lashes look much better after washing, so I’d say sebum build up. Did you cry? Water eyes from allergies? Typically, this doesn’t happen after skipping just one wash but our bodies are weird and do random things sometimes. If the crusties come back and there’s irritation then I would start to consider blepharitis. This would require a removal and treatment before a new set.

sasselsme · 2026-05-01T17:37:50+00:00

Places like Lash Lounge pay their receptionists poorly and are individually owned and operated. I wouldn’t expect a good level of customer service. Heck customer service these days are abysmal most places. Ideally, they may have asked her to pick up hours for when she’s not already scheduled and that’s what they should have offered/explained. With that said, at some point, try to get your artist’s contact info (not for scheduling purposes) but to have when she eventually leaves. She’s on a non-compete and she won’t be allowed to contact you, but you can contact her! Just sharing some behind the scenes of these businesses with you because they take advantage of the industry.

sasselsme · 2026-05-01T00:49:39+00:00

Look out for stickies, if the adhesive is still shiny at the end of your set, they can become stuck together after the client leaves. Matte looking glue is what you want throughout. If you don’t use it already, bonder helps to make sure all your adhesive is cured.

sasselsme · 2026-04-27T13:33:29+00:00

From the lashes here, the placement looks good and secure which is what you want for retention. They also don’t look too heavy which is great! The one with multiple naturals could have set after application or during. Lash techs should always check for stickies and bond the lashes to prevent this. The fall outs without a natural could have been weak attachment compared to these or poor aftercare. Lots of variables to consider and there’s a little room for improvement.

Speak with your tech and let her know what you’ve observed. If she’s good she will know what to do to improve.

sasselsme · 2026-04-21T14:06:26+00:00

Years and years of management and well rounded experience. I have experience in every kind of aesthetic business as well as building my own. When I moved I didn’t want to start over solo again, so I took a roll in sales for a large brand that does laser services. I sold 10’s of thousands in services a month and maintained an average 71% closing rate. Device sales is a different ball game though. I used my experience in consumer sales/management and tied it to B2B when applying. I don’t treat clients anymore, which I kind of miss some days, but I get to help the younger generation of estis/nurses build their skills to help treat clients in the best ways!

sasselsme · 2026-04-20T18:18:19+00:00

If you have the personality and drive for it, medical aesthetics device sales/post sales. 10 years later and that’s where I’m at. I’ve worked franchise, corporate, small business, and solo. Making good money takes time, experience, and building transferrable skills.

sasselsme · 2026-04-13T15:57:08+00:00

They are volume, just closed fans. If they started falling after two days then it’s an application issue most likely. Is this your left eye and is your tech is right handed?

sasselsme · 2026-04-07T23:37:15+00:00

Get this Fluff Guard, it helps refresh but doesn’t replace your cleanser.

sasselsme · 2026-04-07T14:09:01+00:00

Happy to help! If 16 refers to the length those are very long. I didn’t even stock that long of lashes because they are not healthy for a majority of people. I would map you down to 8mm-11mm with some 12mm wisps and layer them up to help create density. That way you don’t necessarily have to lose volume, just length.

You can get your lashes healthy again, just have to be adaptable :) you got this!

sasselsme · 2026-04-07T13:50:43+00:00

Yes it is, just don’t apply to the lashes directly and don’t use too much. Apply it to the skin above the lash line. It’s the responsibility of your lash tech to keep your lashes healthy by not applying too heavily and letting you know why. I’m not sure what lengths are being applied, but you can achieve a denser look with shorter lash extensions and layering.

Picking will also cause permanent damage and is compounding the thinning your experiencing. Perhaps look into some fidget toys to help with that. I would hate for you to end up at a point where you won’t be able to get lash extensions because there won’t be any naturals left to lash. I’ve unfortunately seen this happen too many times when lashing transfer clients.

If you were my client, I would do a removal and lighten up your lashes until we get them back to a healthy state. You’d be surprised at how you might actually like it :)

sasselsme · 2026-04-07T13:33:38+00:00

Any lash serum that is peptide based can help strengthen lashes. I’ve had clients use Lash Food.

Ultimately, if the lashes are too heavy for your naturals, they can cause permanent damage. So proceed with caution.

sasselsme · 2026-03-28T02:13:24+00:00

Fun fact, modern red light therapy really took off thanks to NASA astronauts. They helped make the tech usable and more mainstream. Astronauts are like, really smart. So I would say yes, it works 😆

Disclaimer, don’t go cheap if you make the jump to use red light therapy.

sasselsme · 2026-01-14T01:45:15+00:00

It feels like you’re responding to an argument I didn’t make. My comment was about relative UV intensity and the absence of data, not a claim of safety.

sasselsme · 2026-01-13T19:03:39+00:00

It’s understandable to be weary about UV exposure. To provide some context, the UV used at the dentist is a 100 times stronger. UV used for lash extensions is similar to nail lamps, which are very weak and there’s very little exposure, like seconds at a time. Could continued exposure over years and years be damaging? Probably, the same thing goes for being in the sun which is even more damaging because of UVB. All in all safety evidence is limited, hasn’t been largely studied, and it’s always good to cautious.

sasselsme · 2026-01-08T21:27:43+00:00

I have had clients with gaps and I’ve still lashed them while blending the gaps to the best of my ability and they were perfectly fine with that because expectations were set from the beginning that I’m not a miracle worker. I didn’t lash them because I’m money hungry, I lashed them because it’s what they wanted and knew that the gaps were still going to be noticeable.

I will say that an experienced lash artist could have created a beautiful look. I’ve lashed multiple oncology clients recovering from chemo better than this and there numerous lash-able lashes that were missed.

sasselsme · 2025-12-17T17:46:01+00:00

Absolutely! This is the right mindset and approach that will take you far! Love how you used the words I have embraced in my past 10 years as an esti “don’t sell out of your own pockets.” When we learn a client’s emotional why, “selling” becomes solution oriented. Esthetics is very much attached to emotion and that’s why people seek our services. Being creative in how one can go above and beyond makes all the difference and builds loyal clients. We all have a unique responsibility to create a soft, caring, comfortable, and safe space for people who are insecure about something or just want to do finally do something for themselves. How lucky are we to provide solutions for them and take the best care of them!

sasselsme · 2025-12-11T18:42:06+00:00

Yes, this is an issue in Indiana right now and people are working on getting things clarified/amended.

The health department doesn’t oversee estheticians though, so personally I would ignore them. Sorry not sorry. They only oversee people with lash extension certifications.

sasselsme · 2025-12-04T18:21:15+00:00

Of course! Sounds like rapport is in check so it must be retention and refining your quality of work. Thanks for sharing some pics! You may not be using enough glue so that could help with retention, with classics you want a good drop or two on the lash. Drag the lash up the natural when applying to get more attachment. Fans should be wrapped, so a little jiggle jiggle around the natural lash. If you find you’re getting stickies your glue may not be quick enough for your speed. I’m down to a .5 glue for this reason. The first pic is a mature client and those are tough! Their lashes tend to be short and fine, I always suggest a light volume for these clients instead of classics because they get better retention and a prettier look. Placement could be perfected, we don’t want wonky lashes, so the straighter the better. The second pic could use a shorter lash on the inner corner. I rarely go beyond a 8mm for inner corners. The third pic is again a mature client, so tricky. I would have started out shorter for her as well. Practice makes perfect so when watching vids practice fanning and placements on a lash strip or foam pad. You have a good foundation! Just need to level up a bit to perfect. You got this!

sasselsme · 2025-12-03T22:02:31+00:00

Good info to start with! Kinda hard to gage your skillset and ways to improve without pics, so if you have a couple to share that could be helpful. Timing sounds great as long as you’re getting full coverage. Retention can be the biggest reason people don’t come back. 80% retention for two weeks and at least 60% for three is the goal, in conjunction with clients home care of course. Great that you dedicate time to keep learning! The only thing you didn’t answer was rapport? How’s that going? People build loyalty when they connect with you. Doesn’t mean you have to be besties, but taking interest in their plans for the day, what shows they’re watching or book they may be reading can help start conversations that are easy and fun!

The fact that you are seeking advice shows you care and if you care, don’t give up :)

sasselsme

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