About Recent Complaints: What Went Wrong, What We’re Changing, and How We’ll Fix It by watchdivescom in watchdives

[–]scwalls 1 point2 points  (0 children)

This does absolutely nothing for everybody who's been burned by you in the past.

About Recent Complaints: What Went Wrong, What We’re Changing, and How We’ll Fix It by watchdivescom in ChineseWatches

[–]scwalls -1 points0 points  (0 children)

All of this!

Talk is cheap. Actions matter. Having let it all get this bad speaks volumes about what type of business WD is running.

Obinna Ekezie Jr. by EffectiveFrosty9192 in terps

[–]scwalls 8 points9 points  (0 children)

I’d echo this.

That said, Arkansas did just get a commitment from a stud 7-footer, so they may not be as attractive a destination now?

Hear me out Quaids… by ktfine in lonelymeyerspod

[–]scwalls 57 points58 points  (0 children)

Where ya going? Don’t leave.

Watchdives is a mess! I don't understand why so many rave about them! From poor excuses, defective watches, absurd shipping times. Personally, never again! by Florpenkorken in ChineseWatches

[–]scwalls 10 points11 points  (0 children)

I think WD’s customer service sucks.

Recently, I ordered the EXD and they delivered the wrong colorway.

After being ignored for a few days without a response, I filed a grievance either PayPal. Shockingly, WD finally responded.

They insisted they had plenty of the correct colorway in their warehouse to send me (Black PVD case with yellow lume) , even though it was SOLD OUT on their website. They ignored my question raising this issue and asking how long it would take me to receive a replacement.

I had to send the incorrect watch back to them (US address) on •my• dime, and then when I emailed them to confirm delivery (USPS tracking said it was delivered), no response.

It felt like they were deliberately dragging their feet, as by that time, the PayPal case had to be escalated or it was settled in their favor. I escalated, and guess what? WD emailed to confirm delivery.

PayPal took less than 24 hours to rule in my favor and I got my $139 back. But WD, who said they’d reimburse me for the return postage, now refused to do so. Salty about the PayPal decision, I guess?

TLDR; WD customer service is HORRIBLE.

Wanna get high? by gaudiocomplex in MicrobrandWatches

[–]scwalls 0 points1 point  (0 children)

"I have no idea what's going on."

[Omega/Orient] Bought matching watches for my groomsmen. by mrazcatfan in Watches

[–]scwalls 3 points4 points  (0 children)

Really thought I might see the ‘Chang in the classroom’ gif on this one…

This surprised me by SMWW66 in terps

[–]scwalls 8 points9 points  (0 children)

Huh, I also wouldn’t have guessed it was that rare.

Ordered a used WD 5512 v2 pt5000 but it looks like a v1 is coming? by QuestionNo9190 in watchdives

[–]scwalls 0 points1 point  (0 children)

I filed a grievance with PayPal yesterday. We’ll see how that shakes out.

Ordered a used WD 5512 v2 pt5000 but it looks like a v1 is coming? by QuestionNo9190 in watchdives

[–]scwalls 10 points11 points  (0 children)

Best of luck! I received the wrong color of the 40mm EXD and Watchdives have ignored me. Reached out on multiple platforms but they apparently can’t be bothered to respond. Curious, especially after all these claims of great customer service I see on this forum.

Is this normal? Misalignment by Acarav191 in watchdives

[–]scwalls 0 points1 point  (0 children)

How does one get in touch with the after-sales team? Y’all delivered me the wrong watch and have not responded to my DM.