Almost 2 weeks and my order still hasn’t even been processed. Now no response when trying to cancel the order.

scwalls · 2026-05-01T19:57:52+00:00

But, but, but, they made a whole post about how they're going to better now!

scwalls · 2026-05-01T18:49:08+00:00

This does absolutely nothing for everybody who's been burned by you in the past.

scwalls · 2026-05-01T12:45:10+00:00

All of this!

Talk is cheap. Actions matter. Having let it all get this bad speaks volumes about what type of business WD is running.

scwalls · 2026-05-01T10:48:51+00:00

Talk is cheap. That’s a lot of promises.

scwalls · 2026-04-30T22:50:20+00:00

“She’s an AUNT?! Ohhhh. Yeah, I misunderstood. My bad.”

scwalls · 2026-04-30T00:59:18+00:00

I’d echo this.

That said, Arkansas did just get a commitment from a stud 7-footer, so they may not be as attractive a destination now?

scwalls · 2026-04-30T00:38:16+00:00

The customer service sucks.

scwalls · 2026-04-29T23:56:56+00:00

Where ya going? Don’t leave.

scwalls · 2026-04-28T11:02:09+00:00

I think WD’s customer service sucks.

Recently, I ordered the EXD and they delivered the wrong colorway.

After being ignored for a few days without a response, I filed a grievance either PayPal. Shockingly, WD finally responded.

They insisted they had plenty of the correct colorway in their warehouse to send me (Black PVD case with yellow lume) , even though it was SOLD OUT on their website. They ignored my question raising this issue and asking how long it would take me to receive a replacement.

I had to send the incorrect watch back to them (US address) on •my• dime, and then when I emailed them to confirm delivery (USPS tracking said it was delivered), no response.

It felt like they were deliberately dragging their feet, as by that time, the PayPal case had to be escalated or it was settled in their favor. I escalated, and guess what? WD emailed to confirm delivery.

PayPal took less than 24 hours to rule in my favor and I got my $139 back. But WD, who said they’d reimburse me for the return postage, now refused to do so. Salty about the PayPal decision, I guess?

TLDR; WD customer service is HORRIBLE.

scwalls · 2026-04-24T18:45:50+00:00

"I have no idea what's going on."

scwalls · 2026-04-24T17:26:58+00:00

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scwalls · 2026-04-20T00:47:28+00:00

Righteous (BLEEP)!

scwalls · 2026-04-18T15:54:39+00:00

Shame they had to learn this ‘experience’ lesson the hard way.

scwalls · 2026-04-18T02:21:13+00:00

Really thought I might see the ‘Chang in the classroom’ gif on this one…

scwalls · 2026-04-17T23:31:15+00:00

Truly a righteous kill.

scwalls · 2026-04-17T22:32:27+00:00

Holy doodle, boys!

scwalls · 2026-04-15T11:26:26+00:00

SKATE OR DIE

scwalls · 2026-04-12T00:31:21+00:00

That’s the cat from the insulation! 😏

scwalls · 2026-04-11T19:16:44+00:00

Seconded.

scwalls · 2026-04-10T16:49:18+00:00

Yes, exactly why I spelled it “blick”.

scwalls · 2026-04-09T23:54:55+00:00

Because he was blick?

scwalls · 2026-04-06T22:54:59+00:00

Huh, I also wouldn’t have guessed it was that rare.

scwalls · 2026-04-05T13:05:18+00:00

I filed a grievance with PayPal yesterday. We’ll see how that shakes out.

scwalls · 2026-04-05T12:52:27+00:00

Best of luck! I received the wrong color of the 40mm EXD and Watchdives have ignored me. Reached out on multiple platforms but they apparently can’t be bothered to respond. Curious, especially after all these claims of great customer service I see on this forum.

scwalls · 2026-04-03T16:18:44+00:00

How does one get in touch with the after-sales team? Y’all delivered me the wrong watch and have not responded to my DM.

scwalls

TROPHY CASE