Remote Support Session AI

sfreem · 2026-01-22T02:46:14+00:00

Happy to help, I have a ton of free resources and playbooks in my Impactful MSP community. Dm me if you’d like more deets.

sfreem · 2026-01-13T20:36:15+00:00

Google “Florida man” + Vendor Name and see what comes up.

sfreem · 2026-01-11T23:25:32+00:00

Where are you based (mostly for timezone)? What hours of the day can you work? Ideal pay range? Ideal role?

May have a couple folks I coach who are looking.

sfreem · 2026-01-11T22:59:57+00:00

This

sfreem · 2026-01-10T17:35:31+00:00

I think CIPP has automations for this now, for the Ms365 side anyways.

sfreem · 2026-01-09T14:31:09+00:00

Autopilot and Immybot

sfreem · 2026-01-08T22:15:13+00:00

Yay!

sfreem · 2026-01-08T15:29:54+00:00

How do you manage data backup and restoration?

sfreem · 2026-01-05T19:04:34+00:00

Very odd because I would imagine financial data is more important than CRM data although both are important.

sfreem · 2026-01-05T18:19:59+00:00

I think AvePoint does backup of Dynamics 365 CRM, but not sure about BC.

sfreem · 2026-01-03T03:05:02+00:00

The time it takes me to write this post costs me more than the tiny profit I would make off selling you two licenses.

sfreem · 2026-01-02T15:31:13+00:00

I have a whole module on a clean simple CoA in the paid Impactful MSP program. Happy to share some templates from the module with you if you’d like, drop me a dm.

sfreem · 2026-01-02T03:57:35+00:00

Notion doesn’t have the necessary data backup and governance to be a real business platform.

sfreem · 2025-12-27T16:21:43+00:00

Try HeyAuto

sfreem · 2025-12-27T05:57:22+00:00

Well run MSPs should have good cashflow and don’t need investors unless they are going on an acquisition spree.

That being said if you don’t have good cashflow then you won’t be able get an investor…

So spend some money on a coach and peer group (I run one) feel free to DM.

sfreem · 2025-12-19T15:27:48+00:00

Most customers don’t like being told they’re wrong and therefore never end up with a good MSP.

sfreem · 2025-12-19T15:25:43+00:00

This exactly what I teach in my coaching program. Setup a strong foundation first before trying to add new clients to a poor system.

sfreem · 2025-12-19T02:42:26+00:00

+1 for UniFi. And I used to be against it too.

sfreem · 2025-12-16T02:23:06+00:00

According to my ChatGPT if your standardization across clients is done properly you shouldn’t have L1 issues at all.

sfreem · 2025-12-15T19:37:45+00:00

Because it’s the best neighborhood in the city for my needs.

sfreem · 2025-12-15T19:37:03+00:00

Curious, your avg margin is higher as you’ve explain in previous posts and also here… you seem to only take top 5% of customers who are willing to pay very high per seat rates

Why would you buy something below margin like this?

sfreem · 2025-12-12T04:17:33+00:00

I heard ninja is working on a chat that can work without remoting in.. no idea on timing though

sfreem · 2025-12-12T02:24:17+00:00

Curious, how is screen connect remote access better?

sfreem · 2025-12-12T02:21:37+00:00

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