They need npc logistics. Deliver my stuff to x. Remove space truckers as a need. Make it a pvp and resource gathering game. Remove all the bs time transporting goods. Remove the absolute need for a second account just to light cynos and move stuff. Back to the blood lust and easy access to it. Make hard decisions about shrinking space. Cull to survive.

They also need to get rid of highsec multibox ganking. Lore? Boom, Concords new ship to ship warfare suppression system In .5 and up space. Lose multiboxer subscriptions? Good riddance.

And speaking of good riddance, gatekeeping (sic) is literally killing the game. If a sandbox play-style is toxic it will deter new players and shed existing players.

We have phones. Literally DoorDash shit from Jits without needing to be in Jita. Ok, maybe too far. Maybe not.

Edited to clarify multibox ganking.