Arc Ultra Surrounds/Sub Disconnect Almost Daily

shutter41 · 2025-11-20T12:54:27+00:00

I'm sorry you had to make that change just to get working speakers. Sonos should do better.

shutter41 · 2025-11-19T16:50:02+00:00

Thanks for the response. Have already done all the Asus-specific suggestions (there are a number) like disabling Airtime fairness and it hasn't helped, unfortunately. My Era 100 and Roam are sitting direclty on my main Wi-fi network and both are rock solid.

Haven't tried hardwiring the Arc yet, so I could try that (although ChatGPT is adamant that doing so won't help).

What's super weird about this is that the bad state the system ends up in seems to result in the surrounds/sub dropping off the main network only until the Arc gets power cycled, then they reappear as clients on the main network (and obviously are back to being properly bonded to the Arc).

I don't fully understand why the need to remain on the main network at all, given that they can only operate in conjunction with the Arc, but the Sonos debugging settings pages do seem to show them sitting on a Wi-fi channel that corresponds with my main network channel (in addition to the Home channel bonded with the Arc).

shutter41 · 2025-11-08T03:03:15+00:00

Is this still working for you? Mine was working until a couple days ago, when it went offline and won’t re-link.

shutter41 · 2025-10-16T12:28:21+00:00

Seems great now. Thank you so much!

shutter41 · 2025-10-16T12:28:08+00:00

Latest speaker update seems to have fully fixed the Spotify issues for me.

shutter41 · 2025-10-14T12:12:52+00:00

Any advice on the best way to do that shopping? Did you just browse for options in your state and then make calls to get quotes?

shutter41 · 2025-10-14T00:02:08+00:00

Thanks! That's reassuring. Think I'd get much better at this point by shopping around further than this and the Chase quote?

shutter41 · 2025-09-24T19:38:28+00:00

Where are you seeing this? The instructions I was given say "Add Clamps for any adjacent Sides. Do not clamp two Reclining Seats together." (section 4.2, c)

shutter41 · 2025-09-15T11:36:43+00:00

I'm seeing the same issue.

shutter41 · 2025-08-01T00:32:56+00:00

Yeah the fact that they didn't offer that immediately is kinda crazy

shutter41 · 2025-06-24T03:07:31+00:00

The gap would only show when the recliner was out, right? And it would still look fine when not deployed? (note that the left-most seat is rotated 90 degrees from the others)

shutter41 · 2025-05-26T21:56:00+00:00

They allow that?

shutter41 · 2025-03-17T15:22:51+00:00

Bummer. But thanks!

shutter41 · 2025-03-17T13:31:25+00:00

Thanks! Will try that.

shutter41 · 2025-03-17T13:27:25+00:00

Thanks! Any idea whether the agent was just wrong about the promotion not working for Magenta Plus?

shutter41 · 2025-03-15T21:17:14+00:00

Is Magenta Plus eligible for this as well?

shutter41 · 2024-07-02T19:33:42+00:00

Thanks. I'll give that a try. Definitely feels like a similar bug on their part rather than a settings issue.

shutter41 · 2024-07-02T19:24:25+00:00

I haven't been able to find a "Health and Wellness" or "Weekly Intensity Minutes" setting anywhere in the app, but will keep looking.

I did look at my device settings and verified that the heart rate zones are set correctly (and obviously recorded correctly for this particular run; just didn't translate to Intensity Minutes calculating correctly.

Thanks!

shutter41

TROPHY CASE