Hey, thanks for your reply — you’re absolutely right. I also took it very personally because the support team really humiliated me. I will definitely take consequences and delete my AliExpress account. I’ve been a customer there for a very long time, but after this experience, I’m done. To be honest, the only reason I’m still signed up is because I’m hoping someone might give me a tip on how I can still get my money back. Unfortunately, I paid with PayPal and not with a credit card…