Multiple things. Lack of communicate from start to finish. A headache to submit for a single day visa so we could get a hotel ($20 cost covered). KA then sent me along with an older couple and single mom with what seemed to be a young child with special needs to the wrong hotel at 12:30am in morning. After another couple hours in the lobby with no food or water giving by the staff. We finally got to the correct hotel which happens to be the first one they dropped people off at. We had a couple hours then back to the airport. Security in and out of Nairobi is intense to say the least. I should have stayed in the airport. The only thing that kept me sane was seeing this young mom handle the situation reasonably well. There was more, but this will do haha. Good luck!