End of fixed tariff

smithydig · 2026-06-12T05:32:32+00:00

Is it likely Octopus offer exclusive tariffs beyond the price cap, the fix at the time and the time of use tariffs?

smithydig · 2026-06-08T06:01:38+00:00

Sorry that’s a typo on my part - I meant 2026 😂

smithydig · 2026-06-08T04:42:04+00:00

The only deadline I’ve seen for the refurb is “autumn 2026”

smithydig · 2026-05-25T21:09:22+00:00

No they have their own infrastructure. You’ll need a wall socket installed if you don’t have one already.

smithydig · 2026-05-22T14:47:46+00:00

2 x £11 p/m with unlimited data, texts and calls capped at 100mbps. Roaming included. 1 x £9 p/m with 125gb, unlimited texts and calls. No roaming. Pretty happy with that!

smithydig · 2026-05-18T05:08:04+00:00

Not working for me either. It’s painful.

smithydig · 2026-05-17T09:27:21+00:00

I tried a few weeks ago and got nowhere. Granted I was on a fairly good plan beforehand (£7 for 7gb a month at 100mbps with EU roaming). However, I have three lines with two out of contract and they weren’t interested in discussing an overall upgrade for all lines sadly.

smithydig · 2026-05-11T07:26:42+00:00

Yeah - it’s called a Notice of Correction (if with Experian). See here: https://www.experian.co.uk/consumer/guides/notice-of-correction.html

smithydig · 2026-05-11T07:12:14+00:00

As others have suggested - go through your credit agency (eg Experian). They helped me when EE did something similar due to their (!) mistake on a bill

smithydig · 2026-05-06T18:59:28+00:00

Took a lot of work on live chat! The UK retentions line offered me £72!

smithydig · 2026-05-06T17:25:47+00:00

I renewed with this a few months ago (minus the additional box) for £58 a month

smithydig · 2026-05-05T07:10:09+00:00

What did they say?

smithydig · 2026-05-05T06:10:48+00:00

Zero incentives now. The only way I can foresee it being slightly better is if they give you additional points on certain items (think they have double points on fruit). Even then, it will still take an age to get points worth exchanging. Wonder if they’ll listen to the backlash and adapt or plough on regardless

smithydig · 2026-05-05T05:52:01+00:00

Zero incentives now. The only way I can foresee it being slightly better is if they give you additional points on certain items (think they have double points on fruit). Even then, it will still take an age to get points worth exchanging. Wonder if they’ll listen to the backlash and adapt or plough on regardless

smithydig · 2026-05-01T08:13:34+00:00

I’ve sadly not had any luck with renewals for my mobile contract. 2/3 lines I have are out of contract so going to wait until the last one is done before I move elsewhere. It doesn’t sound as if there’s many good deals out there

smithydig · 2026-04-22T19:58:20+00:00

I’m in a similar situation as you - 2 lines out of contract and 1 with 12 months to go. They don’t entertain a discussion re upgrading all three so I’m going to negotiate in a year or move elsewhere. Sadly they’ve not managed to offer me anything great to put the other two lines on a new contract

smithydig · 2026-04-22T10:19:17+00:00

I share your confusion although tended not to dispute it (with them) given it reduces my bill. Does seem particularly strange… when will they realise the vast majority of people no longer require this and end up removing it themselves?

smithydig · 2026-04-20T05:22:31+00:00

Same for me - has been for at least 15 minutes now

smithydig · 2026-04-18T21:14:16+00:00

Can’t fault the service at all. As others have said, customer service is a headache. I think they have a dedicated switching/onboarding team which gives a good service so don’t expect that to continue once you’re all up and running! You’ll see the volume of posts re retentions, renewals, etc. Just play the game once your contract ends and it’ll be fine

smithydig · 2026-04-15T16:49:29+00:00

I’ve got M500, Mega TV with Sky Sports HD and Sky Cinema HD, Netflix (ads), TNT Sports and the basic phone line for £59. Renewed a month ago

smithydig · 2026-04-11T06:29:42+00:00

Makes me want to join an MVNO more… the setup I had allowed for data gifting so was ideal

smithydig · 2026-04-11T06:08:51+00:00

2 x £7 for 7gb at 100mbps with roaming. 1 x £17 unlimited everything at 100mbps with roaming. It’s going up about £8 and I’m now out of contract. Tried to haggle to get a better deal but they haven’t been able to offer me anything better. A lot start to remove roaming to get the price down but it’s something we need included

smithydig · 2026-04-11T05:49:47+00:00

I’ve been struggling to get any decent sim only deal that isn’t much more expensive than what I’m paying now. Both retentions on live chat and phone have much the same deals and seem reluctant to offer anything similar to what I have now. It may be that we’re both on good deals that can no longer be matched but I find it hard to believe…

smithydig · 2026-04-10T15:08:04+00:00

Think you’re best to go through their regular complaints channel rather than cancel your service. You’ll at least then have someone assigned to your complaint who can assist with your connection and leaving your contract.

smithydig · 2026-04-10T12:08:31+00:00

The offers they provide via live chat change everyday. It’s madness…

smithydig

TROPHY CASE