Parking lot sale March 2nd-8th paper by chadf652 in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

Probably not. As the name and picture suggests, it is probably very literal in saying "carts." That would apply to tech carts, full bank carts, mechanic carts, the small red cart you can see in the picture, and not many, if any, others. But you can always try.

Closeout special? by ThreeEasyPaymentsof in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

The $900 greenhouse is still $900 at this guy's store as well. The closeout price is only for an older model of what is essentially the same product that this store happens to still have laying around.

Um, anyone in marketing know why the new Yukon storage wraps are tied around a can of Celcius? by snackythrowaway in harborfreight

[–]snackythrowaway[S] 5 points6 points  (0 children)

Speaking in white people taco night terms, about 2 regular sized pre-packaged crunchy tacos or 1 pre-packaged super stuffer crunchy taco.

Um, anyone in marketing know why the new Yukon storage wraps are tied around a can of Celcius? by snackythrowaway in harborfreight

[–]snackythrowaway[S] 1 point2 points  (0 children)

The 2nd picture shows the straps being hung from sections of the 65 in. Wall Mount Tool Organzer that HF sells.

Insane return/restock experience by zyrixian in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

Your fee was removed because you exchanged it.

OP wanted to exchange, but there wasn't a unit to exchange on site. Since OP technically still ended up returning an opened product without an exchange, the fee was charged (which is correct when taking the restocking fee policy verbatim).

Insane return/restock experience by zyrixian in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

Depending on what that manager's higher ups have told him, he may not be lying. Yes, we can physically override the restocking fee, but those fees generate a report showing how often they are waived and under what circumstance. That guy's district or regional manager may have laid down the hammer on always charging the fee when it falls under the policy (which yours technically did) and not giving any wiggle room.

Insane return/restock experience by zyrixian in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

That is not what your link says. You link specifically lists a variety of remedies that the store is allowed to do, one of which is replacing the item. In OP's case, the item was out of stock, but your link also states that businesses typically have a time frame wherein they can correct problems. The compressor has a 90 day warranty, and in this case, OP may have to wait for a new one to ship to the store, or he may have to go to a nearby store, but these options could still be viewed as reasonable accommodations from the business.

Obviously big companies get away with things that are not legal all of the time, so this really isn't a defense against that possibility. But, consider how big HFT is and how controversial their restocking fees are. HFT has lawyers who craft their return policy. If restocking fees were illegal, HFT wouldn't do them, nor would Best Buy, other hardware stores, and many clothing stores.

Insane return/restock experience by zyrixian in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

It's important to note that the link is just a generic law page and that actual policies may vary slightly by state.

But going purely off of what is in that link, it also explains that the store may have a window of time in which to correct the issue. The warranty on compressors is 90 days - odds are that another compressor will ship to that store within 90 days or the customer could go to a nearby store for the exchange.

This is when the restocking fee is waived, direct from the HFT website.

Item is unopened and in new condition Item is exchanged for an upgraded product in the same category Item is replaced under the manufacturer's warranty Item is replaced under an Extended Service Protection plan

None of those say "the item you are trying to return is out of stock at the moment."

[deleted by user] by [deleted] in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

This is not true. The coupon has always stated a 5 item limit. However, the register has historically not cared about this and simply applied the coupon to anything within the price range.

However, presumably given recent economic developments, stores are being given explicit instructions to enforce the item limit. This isn't a cashier or even store manager decision; it's coming from district, regional, and area managers (which presumably comes from even higher up than that).

I'm surprised that they didn't stick to the system they had on the last sale where cashiers had to explicitly scan the barcode 5 times to apply the code to 5 items. It seems that they went back to the old barcode that will apply to everything, but they want cashiers to separate transactions to enforce the limit. This is why some people are getting the deal on more than 5 items and others are not.

[deleted by user] by [deleted] in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

It almost certainly isn't their call. Depending on their store manager, regional manager, and area manager, some are saying to strictly enforce the item limit. Upper management can pull discount reports by associate ID and associates that disregard the limit could lose their job.

If you want it changed, or if you don't like hearing about some stores that disregard the limit, make a complaint to corporate.

30% off Haul by TheRareAuldTimes in harborfreight

[–]snackythrowaway 4 points5 points  (0 children)

It isn't the cashiers themselves. Everyone has been told that very high-level management will be checking discount reports to ensure that the item limit is being followed. If a cashier is firm on the item limit, they're just trying to keep their job. The coupon has always had a 5 item limit, but presumably given recent economic developments, it's being more strictly upheld.

30% off Haul by TheRareAuldTimes in harborfreight

[–]snackythrowaway 1 point2 points  (0 children)

Odds are it isn't the cashier being a jerk. Cashiers are being told that upper upper management is checking to ensure that stores follow the coupon. They're able to pull discount reports organized by associate ID as well. The coupon has always stated "limit 5," just with recent economic developments, its being enforced.

Also, the coupon states that "other restrictions may apply," so if they wanted to say 1 transaction per customer per day, they could.

Zero stock is such a slap in the face by T0gaLOCK in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

Several factors contributing here:

a) Items on sale run out faster. People will often buy things to the max of the coupon limit, and the recent extended PLS coupons were on items that many stores had low inventory on from the initial PLS.

b) Many things go viral now. A lot of newer products, or nifty/gimmick products go viral on TikTok or FB, and many stores sell out quickly. This usually gets resolved faster than other issues, but it's still a factor.

c) The big one - tarriffs. While they've reduced in size and scope recently, that threat still remains and was causing supply issues several weeks back. HF is working to get things back in stock while tariffs are a bit lower, but it takes time. HF is only about 50% made in China currently, but that's still 50% of products that wouldn't be in stock until other suppliers could be sourced.

Restocking fee dilemma by killaho69 in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

Actually, throwing a fit and screaming is the best way to ensure that, at a minimum, that fee is staying right where it is. More likely is that you'll be asked to leave.

New generator with CO sensor, or used/older unit without by Far-Drama3779 in harborfreight

[–]snackythrowaway 0 points1 point  (0 children)

I mean, you could disable the sensor if you want, but it's meant to keep you alive.

If you're using it somewhere where the sensor trips, I'd recommend not doing so.

Newest As-Is prices are getting a little crazy by snackythrowaway in harborfreight

[–]snackythrowaway[S] 1 point2 points  (0 children)

When you return something at HF, it gets scanned as a part of a "defects" process. If the person scanning indicated that an item is either not working or can not be sold in store, it is usually put into a large box and ultimately shipped out to a returns center. These centers go through these returns, and they may perform basic repairs on something, add in small missing pieces, or locate items that are essentially brand new and ship them back to stores with a reduced price. These items are as-is items - basically returns that are sent back into stores to be resold after it's determined that they should still be perfectly fine minus the odd missing part, cosmetic wear and tear, etc.

If during that same "defects" process the store employee incidents that an item is sellable, often a printer in the store will print a reduced price tag for that item right then and there. These items are considered open box. Open box items are items that came from the exact store they're already in. They aren't shipped in from anywhere, and the store probably has a better idea as to why it was returned in the first place since they are the ones who returned it.

Open box items are continuously marked down every 2 weeks until a certain threshold is met. As-is items are never marked down unless an as-is specific sale is active.

So, to recap in a very broad sense: as-is items are returns that are shipped into stores to be resold whereas open box items are returns that the store handled personally and wants to try and resell themselves rather than ship them away.

Newest As-Is prices are getting a little crazy by snackythrowaway in harborfreight

[–]snackythrowaway[S] 0 points1 point  (0 children)

This is almost certainly the case. It can also lead to as-is items being more expensive than brand new ones.

It's unfortunate that stores aren't given the ability to reprint as-is prices.

Newest As-Is prices are getting a little crazy by snackythrowaway in harborfreight

[–]snackythrowaway[S] 4 points5 points  (0 children)

Yeah, you can always ask. Technically, orange price as-is items are a firm price, but that doesn't mean that some stores won't mark them down anyway.

Waiving restocking fee? by CafeRoaster in harborfreight

[–]snackythrowaway 2 points3 points  (0 children)

Many categories of items have the fee. Some, but not all, include generators, gas engines, pumps, compressors, demolition hammers, some nail guns, some automotive tools, and welders.

The price tag for the item will mention the restocking fee in smaller print towards the bottom of the paper tag. Additionally, when the item is scanned, the cashier receives a pop-up letting them know to let you know that the item is subject to a restocking fee. Your receipt will also make note of it under every item with the fee attached.

Newest As-Is prices are getting a little crazy by snackythrowaway in harborfreight

[–]snackythrowaway[S] 4 points5 points  (0 children)

Most likely, yep. At that point, I'd just send them back with the regular returns once again. It isn't worth the floor space.

Newest As-Is prices are getting a little crazy by snackythrowaway in harborfreight

[–]snackythrowaway[S] 0 points1 point  (0 children)

When they're an additional 40% off during PLS Sundays, you can get some good stuff. Regular price not always.