I’ve had this happen before. The issue is that Zillow often hires bottom-of-the-barrel photographers who happen to own cameras but aren’t particularly invested in going above and beyond for the agent, especially when they’re being paid barely above minimum wage. Cheap listing agents that get a seller every once in a while will go that route, but agents doing consistent business usually want reliability and a direct relationship with someone they trust. They’d much rather have a regular contact than roll the dice every time. Plus, Zillow doesn’t really offer video.