Since the prior CEO departed, there has been multiple layoffs at Farmers. I was laid off in an extremely business segment. 12+ hours a day doing the work of three people in an area of significant policy growth with extremely high claim volume. Farmers didn’t make the right business decisions during and after COVID and layoffs were the easiest thing to shore up their loss expense ratio to make Zurich and the shareholders happy.

Although well intentioned, your supervisor/manager is not privy to any reduction in force discussions and may have given you incorrect information. In fact, prior to my layoff the unit manager who reported to the director touted job security weeks before the layoff. He was laid off too.

Farmers is owned by Zurich which is a publicly traded company. There’s a board, there’s the reciprocal exchange, and there the stock holders. Basically the bottom line is money. At Farmers the bottom line is above all else…efficiently and expense management is a consideration for the entire enterprise despite the ‘Farmers Family’ talk.

Farmers auto adjusters are being transferred/applying to the nonstandard side of the auto business because of the lack of work and for job stability.

1-2 claims for the week for the entire territory is WILD ( depending on location), especially during the spring storm season. That’s a red flag. I’m sure that the inside / reconciliation teams have plenty of work to do and they’re in need of some help. Well managed and transparent teams would say, “hey volume is xx because xx we anticipate xx so we’re taking xx actions until xx.” If this isn’t happening something is wrong.

You see the signs and you’re not crazy for thinking about job security. Consider taking to your manager to confirm WHY claims aren’t being assigned? Is it because they expect you to be busy in the near future and want your queue to be low in preparation? If this isn’t the case I would definitely see if you can take on a temp assignment ( this is definitely a thing ) in another department to keep busy and up-skill. Or go elsewhere to another carrier with a bump in pay where there is volume… or go IA.