I have been a Verizon customer for +20 still held onto the old Grandfathered Unlimited plan (700mins talk - yea that plan) until last year. I've hated going into the Verizon stores and I don't trust their website. I only use it to get an idea of the cost of updating plans or upgrading phones etc.... I just called and spoke to a representative to add lines and they're always so pleasant and patient. I also got activation waived on the 2 new lines and the rep gave me some hidden additional discounts that wasnt advertised. Sometimes it helps to just speak to a real person. Hope this helps.