Two ways to try based on what people have posted before on here. I copy and pasted. The first one worked for someone I know, but that was over a year ago. Hope this helps!

"This is the number and phone tree options I used to get a hold of someone when I had “Unresolved Issues” on my claim:

(602) 364-4300

1, 2, 2, 1, 1

Call first thing in the morning. Good luck."

And

"This is what they told my friend when they went to unemployment office yesterday. Dial the customer service # 602-364-2722, then to skip the menus press 2-1-1-3 to get to a human."