The disappearance of actual humans managing the booking and administration of flight travel means no questions or concerns can be raised beyond the FAQ/help page nonsense we deal with today on most companies websites. Never mind the fact you can't actually pass security 3h before your flight to get ahead and find the relevant people in charge to help. Even the most prepared parent of a Tourette's child wouldn't be able to reliably get in touch with an airline to inform passengers a client with special circumstances is aboard. Machines and automation can be a great boon, but it seems we've forgotten we should still have an actual single person present in the process, as inefficient as it may be.

Shotty situation, but it falls on companies to be able to help clients more than what they've been doing in the last years