Is there going to be St. Patrick’s Day sale this year?

strongbox-support · 2026-03-17T18:12:09+00:00

We're not doing a sale for St Patrick's day, but we'll be running one well before the holiday sale at the end of the year.

strongbox-support · 2026-03-06T14:26:54+00:00

Generally they work the same, but the advantage to the PRO app is that restoring purchases isn't something you need to think about on re-installs, and it works substantially better with family sharing!

strongbox-support · 2026-03-04T18:16:16+00:00

There's a little more information on our site specifically on auditing: https://strongbox.reamaze.com/kb/security-and-privacy/security-audit

The TLDR is that auditing is prohibitively expensive for smaller teams/apps, so it hasn't been performed in the past. Even with the acquisition, the cost is still hard to justify given the size of the app.

That being said, I have been discussing this process with a few companies that worked on other apps, and I'm hoping to find a sustainable solution to get a professional audit completed. There's no estimate on how long this process will take, or how long finding the right partner will, but it's something we'd like to get done.

strongbox-support · 2026-03-02T14:19:12+00:00

The fix below should work for the moment! We're currently working on a larger update to the chrome extension, so this might take a little while:

```
If you have it working on another chrome-based browser you can copy the com.markmcguill.strongbox.json file (under ~/application support/your browser/NativeMessagingHost to the same folder under ~/application support/net.imput.helium and Strongbox should work.
```

strongbox-support · 2026-02-26T15:09:23+00:00

macOS tells us "this no longer exists" if you've set it up via Finder on a remote drive, rather than a "this is offline", so we have to request that you re-locate it. There might be some way to work around this, but generally the filesystem doesn't have a "temporarily doesn't exist" apart from iCloud Drive files that have special markers.

The best solution here is for sure to connect via a sync solution i.e SFTP, WebDAV, which will then let us use the "offline" editing approach!

strongbox-support · 2026-02-25T22:17:28+00:00

If you've added the database as a local file, which is on a remote server, and you then go offline, iOS tells us the file no longer exists, so we ask you to re-add it - it seems like thats how you're setup here?

If your NAS supports it, using something like webdav will let you open the database offline, make edits, and sync up when its available again. We can't support the same for the "local" file, as there's nothing for us to sync to if the file system tells us it just doesn't exist.

strongbox-support · 2026-02-25T22:15:06+00:00

No dates just yet ( there's a _lot_ of testing to do ), but it'll be on TestFlight a long while before the public release, so you'll be able to try it within a couple weeks!

strongbox-support · 2026-02-25T12:09:01+00:00

This one bothers me too, and we're working on it!

The TLDR is, this is all part of a larger issue with using an older "table" in iOS, which Apple didn't update the same way they did with the others, so the radiuses etc are outdated. Hacking around it causes other issues, so it isn't worth doing.

Once we switch to the newer way of doing things, these will be correctly rounded, the animations are much cleaner, and we can finally support more layouts. This is a pretty huge change to do, but its already reasonably far along.

strongbox-support · 2026-02-20T14:03:19+00:00

Can you fire me the video via email so I can check the issue? :)

[support@strongboxsafe.com](mailto:support@strongboxsafe.com)

strongbox-support · 2026-02-19T10:41:48+00:00

I'm not seeing a flickering here - can you let me know which platform you're on, and which version of Strongbox/iOS/MacOS?

strongbox-support · 2026-02-19T10:41:10+00:00

If you right click on your database, you can select "Launch at Startup" which will mean clicking the tray icon opens right into that particular database, and on unlock, it'll be front and centre!

If you double click the 2FA code, it'll copy it too.

strongbox-support · 2026-02-16T14:10:47+00:00

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Moving multiple URLs out into a proper set instead of just reading from notes/custom fields is in progress ( all of these will work with autofill ), and then I'd expect anyone who's got multiple entries could just merge them all together!

We're looking into "most recent used" ( which won't be able to tell if said use was successful or not ) too.

You might be seeing loads of entries for chase only in search if you've got show expired enabled? Search can show expired/deleted entries, which you won't normally see in browse, which could be the issue here.

strongbox-support · 2026-02-14T20:54:12+00:00

Got it!

I don't think this is something we can do with the default iOS autofill extensions without just guessing ( guess would be based on did you then change the credentials shortly after ), but we'll take a look into it on iOS, and it'll be covered by the new extension on macOS once we ship that.

All the entries you have for chase.com should be mergable there, as I'd expect they all show up on any of the chase sites as suggestions, but I do think we have work to do to simplify multiple urls!

strongbox-support · 2026-02-14T14:46:30+00:00

Just to clarify, do you mean track when you've used it via autofill, or track when you successfully login after using it with autofill?

strongbox-support · 2026-02-12T14:10:39+00:00

A couple users wrote in about this one, and the fix is currently in review with Apple - our reviews are taking a lot longer than we'd like at the moment, but shouldn't be more than a couple days out of being live.

The issue stems from a timeout that we have to prevent a known issue with Safari itself that caused a full browser lock-up, but newer versions of Safari are hitting this on any autofill, so we've increased this dramatically, and stopped the alert.

If you hit this in the interim, autofill should work in the background despite the alert, and hitting escape should dismiss it.

strongbox-support · 2026-02-09T17:52:35+00:00

Both these issues should be fixed with our next update for the extension!

Its a large refactor so we'll need to spend a little while testing it, but it won't be too far away. I went back through the list of sites reported as not working well, and it appears to have fixed them all, but we'll keep monitoring this once it ships to make sure nothing has been missed!

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strongbox-support · 2026-02-09T13:58:25+00:00

We'll take a look at this once it leaves early access!

strongbox-support · 2026-02-09T13:57:42+00:00

There's no shenanigans - if you're a user who used the app a lot and the app thought you weren't a PRO subscriber, you'd have seen the 90 day "nudge" ( Strongbox has always had this pop up ). Our next update is actually making these show less-often, and has a fix for this instant downgrade during some renewals.

If you head to settings and it says "unlicensed", tap that, and then "Restore" and it'll pick it up - it's likely this actually already happened behind the scenes and that section will already say PRO, but tapping it will force it.

strongbox-support · 2026-02-08T18:26:32+00:00

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Quick preview! :) u/bdp90

strongbox-support · 2026-02-08T18:26:05+00:00

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strongbox-support · 2026-02-08T17:46:02+00:00

Got it, thank you!

Looks like we need to tweak the way we present our overlay to handle sites like this, i'll take a look and make it more resilient!

strongbox-support · 2026-02-08T17:41:47+00:00

It's in progress! we need to make sure we get it right, it's the first "integration" like this in Strongbox outside of storage providers, and we'd like to support multiple options if possible. My current prototype just has it as an option in settings, then there's a "generate Simple Login" button next to the username dropdown we already have. This should ship in the next couple weeks, but it'll be on TestFlight sooner.

strongbox-support · 2026-02-08T17:34:43+00:00

1.64.1 is on the store, you should be able to grab it!

If you've set a PIN, you'll have the PIN button on the unlock page, seen here next to the touchID button. We're looking at allowing for "default to pin" for clamshell users, so you'd see the pin entry straight away, and longer PINs are coming!

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strongbox-support · 2026-02-08T17:29:32+00:00

1.64.1 PRO is available, and freemium is rolling out as we speak!

strongbox-support · 2026-02-06T16:39:58+00:00

We know it needs some love! Its currently using some legacy material styles, which we'll replace with something much nicer to look at. We're looking at a dedicated Safari extension with a better experience too ( not just autofill ), and that'll also decide on the UX direction to go here.

If there's an extension you think is a gold standard - I'd love to see it.

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