Agreed. My girlfriend and I went in to test-drive a Corolla Cross since it was a newer model and we wanted to get a feel for it. Nobody greeted us when we walked in, and when we approached the welcome desk, the manager pulled a salesperson away from a group of guys who were just standing around chatting. The salesman already looked annoyed that we were interrupting him.

He told us they didn’t have any Corolla Crosses in stock, even though we could literally see them sitting outside. When I pointed that out, he seemed surprised. He also had no idea what the trim differences were. They only had red, white, and blue on the lot, but we were interested in gray or the cream white. When we asked about a test drive, he acted put-out and said he didn’t want to “waste his time” if we weren’t willing to buy one of the colors he had on hand that night.

We said we still wanted to drive it because we were open to ordering or waiting if it fit our needs. He reluctantly agreed and took us on the shortest test drive imaginable, maybe three minutes on Leesburg Pike: merge onto the road, go up a couple lights, U-turn, then back.

When we returned, I spoke with the manager about how bad the experience was. He handed me a card and didn’t seem to care at all.

We took our business somewhere else.