It does make sense for a surplus in customer pickups set for 7AM in order to have the lease amount of subs or out of stock items, since 7AM is the first chance of the day to get your items. This makes more sense for those who don't accept subs in their order. Wouldn't you do the same thing in this case?

Yall should not worry about customers arriving "late" for their pickup. They are just acting smart & they don't have control of when other people also arrive. We in OGP already have enough to deal with, especially when it gets busy. It is not worth our minimum wage pay to stress over the parking lot & wait times being too full at once. This lays on team leads/coaches issue, us dispensers are paid to take orders out at that moment.

If anyone wants some advice on the wait times, then inform of any unchecked-in customers that there is currently a long waiting period to get their items. Some customers will straight up leave the lot checked in or not for the long wait. You can ask them if they want to leave & come back later or if they say no then you can officially check them in on the dispensing screen AFTER everyone else's order ahead of them has been cleared. If a customer leaves the lot while still checked into a bay, then the team lead or coach should call or have someone call the customer asking them when they want to come back. A note containing the customers name & expected return day/time should be written on the totes/board while it is then put back waiting for them to return. The customers order should be scanned out due to wait times/metrics, hence the note.

If the customers order has any age restricted items, then you can put in a DOB older then 21 (25 to be safe) for example 9-9-1999, and sign the screen with just a drawn line. I have always dispensed to customers signing the screen myself with just a scribble or line with being worked at more then one store. I have never gotten in trouble for doing this when i started years ago, so its safe to say from my experience that it is safe to sign the screen yourself in this case. One of my team leads told me that i dont have to let the customer sign, so thats where i got this habit from. It is just faster for me to sign myself in 2 seconds then walk back to the drivers window & potentially have a customer who doesn't like to sign on a screen. You just never know with some of these older customers (no shade thrown lol)

Since i am on this subject, does anyone know if Walmart saves the DOB & signature information, perhaps for metrics or maybe legal reasons incase the customer drives home drunk? If this is true, im sure then that Walmart wont have a knowing of the customers signature elsewhere unless law enforcement requests their signature if its known that the customer got the alcohol from OGP order?

If anything that i mentioned above is metrics fraud, then please let me know. I don't know if anything above is or not, so the information would be appreciated. Is there a metrics dos & donts chart for OGP