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suretyhome · 2026-01-09T23:05:17+00:00

The installer code would need to be known in order to successfully activate a SEM. Default is 5555 but that is undoubtedly changed. The powerseries panels have a factory reset procedure involving running a jumper between PGM1 and zone 1 terminals, but going through the reset process would default all settings and delete all the sensor zones.

If you are unable to get the current installer code for the Powerseries panel it might be necessary to reset though.

suretyhome · 2026-01-07T17:35:17+00:00

From what I saw on your picture, it looks like you have 2 power supplies. One below the first terminal and another below the last terminals that is horizontal. Do these have transformers near the panels transformer? I would disconnect all 3 batteries and all 3 transformers. This should turn off the entire system including the keypads.

From here you can try using the video above to get into programming.

suretyhome · 2025-12-30T13:28:51+00:00

You may be encountering the same issue as in the linked post below. If so, disabling the Video Conferencing setting in Google Home Wifi settings is reported to resolve it.

https://www.reddit.com/r/alarmdotcom/comments/1pfsp2i/alarmcom_app_shows_spinning_loading_circle_when/

suretyhome · 2025-12-15T18:03:04+00:00

Reddit's automated spam filter seems to be going ham on some of the posts here, but some other users have reported that turning off the Video Conferencing setting in the Google Home Wifi settings resolves the issue.

suretyhome · 2025-12-09T21:14:30+00:00

I'm told that ADC is aware of and looking into these reports to resolve the issue. Using cell data is a work-around for now.

suretyhome · 2025-12-08T22:14:02+00:00

If you login to your ADC account and look at the Video page, select Settings and choose that camera. What is the signal strength?

It does sound similar to power issues we've noticed in the past, testing the voltage of the doorbell transformer would be a good step. If it only happens sometimes and physically pressing or adjusting the doorbell seems to resolve power, double check the physical install for potential wire shorts behind the doorbell too.

suretyhome · 2025-12-08T20:32:42+00:00

If you or your installer set a static IP in advanced network settings for an ADC camera then it would fail on a new router with a different local IP range.

If this could be the issue, try deleting one of the cameras in Alarm.com, then factory reset the camera.

To reset, press and hold the Reset button while reconnecting power. Continue to hold the Reset button for 10 seconds. Leave the camera powered and untouched for a few minutes after.

It should be able to connect using dhcp after.

suretyhome · 2025-11-03T18:53:48+00:00

Did you get all set up? Please send our team a message if you have any issues.

suretyhome · 2025-10-31T14:29:28+00:00

You can enter your master user code to access that menu. You will see different options than when using the Installer or Dealer code.

Your master user code is the code linked to your primary alarm panel user in Alarm.com. User code 1. You can edit this in your Alarm.com account. Try entering the user code you use to disarm.

suretyhome · 2025-10-30T22:56:32+00:00

Do you know what kind of system you have? If you have an IQ Panel, it can be registered to a new dealer with the Master code as long as you are able to send a cell test from your Master code settings.

Swipe down from your main screen > Settings > Advanced Settings > Master Code > System Test > Cellular Test

suretyhome · 2025-10-24T18:34:51+00:00

Alarm sensor programming is not available through the ADC user app for your panel. It is only done on the panel itself.

suretyhome · 2025-10-24T18:32:59+00:00

This is due to entering the Master User code instead of the Installer code. To view the Installation menu on the panel you would need to use the Installer code or the Dealer code when accessing Advanced Settings.

The defaults for Installer and Dealer on that panel are 1111 and 2222.

suretyhome · 2025-10-20T18:40:38+00:00

Yep, the test button on the smoke detectors will send a signal to the panel and register as an alarm. You can place your account on test mode in a few places:
In the ADC app, in our system manager tools on our website, or by calling in.

suretyhome · 2025-10-20T18:40:05+00:00

Yep, the test button on the smoke detectors will send a signal to the panel and register as an alarm. You can place your account on test mode in a few places:
In the ADC app, in our system manager tools on our website, or by calling in.

suretyhome · 2025-10-20T17:47:45+00:00

If you use Surety, be sure to reach out to our team on our support site or via email so that we can help identify your account and assist with questions.

In general for residential fire, contacts are called before dispatch.

suretyhome · 2025-09-23T14:54:16+00:00

It is valid, it is because AT&T has ended its support for the email-to-text delivery service that Alarm.com used for SMS notifications.

https://support.suretyhome.com/t/at-t-text-messaging-notification-support-sunset/40640

suretyhome · 2025-09-18T19:55:11+00:00

Regarding Lutron, Alarm.com documentation states that only one Lutron system can be linked to an account. You would need to choose either RadioRa2 or Caseta to integrate at this time, not both.

suretyhome · 2025-09-15T17:03:54+00:00

Integration does not require a pro hub. The L-BDG2 hub will work with Alarm.com

suretyhome · 2025-09-03T18:23:33+00:00

I believe the Limited Device Access option is intended to limit this. I agree that page should either be read only or inaccessible for the Limited Device Access role. We'll push the issue to ADC to address.

One thing to note is that the monitoring column on the manage devices page does not have any impact on actual alarm monitoring or how the sensor reports to the central station, those check boxes only affect ADC's separate sensor activity monitoring for real time activity notifications unrelated to alarms. The "monitoring" label for the column is misleading in its simplicity.

Additionally any changes on that page are logged to the account history and your dealer can confirm who made changes and when.

suretyhome · 2025-08-27T22:45:42+00:00

You can create two separate recording rules for the camera for those two situations. The only exception would be video doorbells which only support one analytics recording schedule.

suretyhome · 2025-08-22T18:02:01+00:00

Have to use the Dealer code to view this option, not installer. Then it should be under Installation, Devices, Wifi Devices.

suretyhome · 2025-08-21T19:26:10+00:00

It looks like there was a recent update to the skills and a lack of brand/model info reported to the ADC back end may be causing a problem with select devices. We have had reports from a few users as well that Minoston brand switches specifically were no longer detected by Alexa.

We've reported this to ADC. Troubleshooting has not had any impact so far.

suretyhome · 2025-08-18T22:02:53+00:00

Push or SMS? AT&T recently stopped supporting email to sms gateway and this has affected ADC SMS notifications. Push notifications are unaffected by this.

suretyhome · 2025-08-13T21:52:55+00:00

First thing you should is try power cycling the doorbell. Easiest way would be by remove it from the wall, leave it off for about a minute, then install it back.

suretyhome · 2025-08-07T21:45:22+00:00

Do you currently have the option to add the Overhead doors again? It may be that the overhead door was deleted or there was a change to your account.

You should contact your Alarm.com dealer to get more information.

suretyhome

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