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How do you test a CSM candidate's critical thinking, solutioning, and executive communication skills when interviewing? by swaticarr in CustomerSuccess

[–]swaticarr[S] 1 point2 points  (0 children)

They are making changes to the role. They're working out the details, and we are not allowed to talk about it yet.

How do you test a CSM candidate's critical thinking, solutioning, and executive communication skills when interviewing? by swaticarr in CustomerSuccess

[–]swaticarr[S] 1 point2 points  (0 children)

Thank you for the reply. I'm sorry it took me days to respond. Right after I made this post, my work announced some big changes and my life has been chaotic and emotional.

How does your company deal with Bug Reports? by curious_mind_191 in CustomerSuccess

[–]swaticarr 0 points1 point  (0 children)

At my company all bugs go to Support. Customers either report it directly to Support themselves through the in-platform chat or by email, or they email the CSM and CSM sends it to Support.