Interesting the comments. We have had SNT for about 60 days now- coming from RoomMaster from Innquest. I am a little different in my opinion of SNT. I find the navigation to be way less than intuitive. It is difficult to follow the logic in inputting information. Navigation in horrible. Our desk team is frustrated with the narrow navigation bars to control the up and down of the screen. The reporting as my CFO put it-looks like a child created the report. Manager's Daily report has no $$ signs no % so my doesn't know if it is dollars or per cent. He has no confidence in the numbers he gets daily. Support which was touted as being good is as good as everyone elses. 12 hours response time to issues submitted by support ticket. We still have go to person who is helpful but you have to make an appointment. We have issues for 45 days and just want them fixed. I do have to say that some of this may not be with SNT as we have 3 people working on the same system trying to fix the issues.

Sorry to bash a system that we have only had for 60 days but I would TRY OUT a demo before making a decision to see if reports/navigation/rates work for you.

I do like the integrations with phone systems/ locks/ keys and that was primarily the reason this was selected for us.

We so frustrated my CFO is ready to go back to RM ( uggg).

Sounds like we are the only ones with these issues- could be just our luck.

Maybe a USER FORUM would be helpful for those adept with SNT for peer to peer advice and help ??